Hello and welcome to BleepingComputer!
My name is Thisisu and I will be helping you with your malware related computer problems.I do have some basic rules while we are working together so please read and follow them:
- Be specific!
- If you come across a problem while performing any of the steps listed here, do not simply state "It did not work." Tell me the exact error you encountered if one was given to you. For example, this is a much better response: "When I ran the ____ tool, an error box appeared on my screen and said 'Illegal operation attempted on a registry key that has been marked for deletion.'. There is only an 'OK' button in the box."
- Do not run any scans/fixes on your own!
- If at any time you feel that you can handle the rest of your computer problems on your own without my help, just let me know! I will not be offended as there are others that need help with their computers. However, do not perform scans and/or fixes that I have not asked you to do on your own and then expect me to continue helping you because I will not!
- I will close the topic if I have not heard a response from you within 72 hours.
- If you are going to be away, just let me know and I will leave the topic open until you can return.
Please perform the following scan:
- Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
- Double click on the DDS icon, allow it to run.
- A small box will open, with an explanation about the tool. No input is needed, the scan is running.
- Notepad will open with the results.
- Follow the instructions that pop up for posting the results.
- Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE
Can you upload 2 or 3 of the encrypted files here
for analysis please? Thank you.