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I Have Spyware Problems


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2 replies to this topic

#1 irate

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Posted 28 March 2006 - 06:48 PM

hey all
i am having problems with this computer ...
i was asked by a co worker to help them with their computer and i figured that i could do this without a problem however i seem to have gotten myself in deeper than i thought


when i got the computer i loaded afg free on it and spybot sd and adaware se
i ran windows update got all of the updates for the os and internet ... turned on the firewall ... and tried to get it as secure as possible then
i ran avg first and it found over 500 trojan virus variations

when i was finally able to get that cleaned up i got to the problem she asked me to work on she was haveing alot of popups and they were causing her to not b able to browse the internet at all
i ran spybot and adaware and they found alot of problems i told the programs to fix all the problems and they seem to think that it is clean however i still have more popups on it than i do on my computer

i was looking thru another forum and used the advice of one of you and d/l something to get rid of cmdservice
and now i am stuck

... there are programs running that i am almost positive aren't suppose to b running however i do not want to mess ne thing more up so if you could give me a hand i would greatly appreciate it

... also whenever windows is turned on it pops up with a windows installer trying to install InstantShareDevices however i am not sure what it is trying to install
i probably haven't given you enough information however ne help would b greatly appreciated ...
i downloaded hijackthis but dont know how to attach it so ya im srry

irate

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#2 Starbuck

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Posted 31 March 2006 - 05:08 PM

Hi irate (nice name that. lol)
If you are still stuck with Hijackthis you might like to read this.........Hijackthis tutorial I'll explain how to submit a log.
Hope this helps you. Any problems..... just come back and we'll try to sort you out.

Edited by Starbuck, 31 March 2006 - 05:11 PM.

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#3 Enthusiast

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Posted 01 April 2006 - 09:53 AM

When you said you downloaded all updates do you mean WIndows Critical Updates?

If so, installing SP2 on a system that is infected with malware will cause myriads of serious problems. Remove SP2 in the add/remove programs utility (you will install it after the system is certified as clean).

Run both Adaware and Spybot Search and Destroy from safe mode, updating each program before you scan and allowing both to fix what they find.

*AdAware SE: http://www.majorgeeks.com/download506.html

*Spybot S&D: http://www.safer-networking.org/en/index.html

Following that that I suggest you post a “HijackThis” log for expert assistance with your problem.

Read the pinned post in our “HijackThis” forum,
here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions explicitly.

Following instructions create a HJT log, and POST THE HJT LOG YOU CREATED IN OUR HJT FORUM – not in this forum,
at this link.
http://www.bleepingcomputer.com/forums/posthjtlog.html
Include the specs for your computer (ie, processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing.)

Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in one folder may be fine while in another may be malware.


A member of our HJT Team will analyze your log, make recommendations and offer assistance.

It may take a period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Please be patient as this team is manned by volunteers. They will help you in order received as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum thread you created until you get a response from a member of our HJT expert team, and do not make any changes to your system (changes, including any attempted repairs, will make it different than displayed in the log you posted and therefore make your log inaccurate).

The first criteria they have when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having 1 reply.
A team member, looking for a new log to work on might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, make your post and wait for a response from a team member.

If you are still experiencing problems after our experts in the HJT Forum help you clean the infection, come back to this forum and we will help you get the computer operating normally, which in order to do it must be malware free.




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