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Unknown Infection on Laptop - Growing Slower


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2 replies to this topic

#1 seracdroid

seracdroid

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Posted 16 January 2013 - 08:43 PM

Hello,

I am posting here because I honestly am unsure what is wrong with my laptop. I own a Dell XPS and I dropped it a few months ago (the LCD screen got detached but other than that my laptop still turned on fine and seemed like it ran the same). To be on the safe side, I sent my laptop back to Dell and had them replace the LCD and also wrote in the comments "I dropped my Laptop, if you could run a diagnostic scan that would be great". They sent my laptop back and it seemed like everything was running smoothly but am unsure if they even ran a diagnostic scan or not since it was working pretty fine before I sent it in.

Anyhow, months later, my laptop is now growing slower. Today I tried to update my Windows and I noticed that I couldn't even run Windows Update (after a few searches on Google and a fix to my registry I was able to finally run and get my updates, which I am doing now). Since I couldn't run Windows Update, I checked my Windows Firewall too to see if it could run and I noticed that I can't even turn it on (gives me an error) which I am attempting to fix now.

I believe my laptop is suffering from some kind of rootkit or stealthy virus/malware which none of my programs can find. I just un-installed Microsoft Security Essentials and downloaded Avast! AntiVirus and scanned my computer but nothing was infected. In addition, I ran Spybot as well as MalwareBytes and nothing came up either. Is there a program which tells me if my laptop is running at its best performance? It seems like there is something hidden in my laptop that is affecting its performance because my programs are opening up slowly.

If anyone can help me, it would be greatly appreciated. Thank you! :santa:
-Serac

Edited by seracdroid, 16 January 2013 - 08:46 PM.


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#2 nasdaq

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Posted 18 January 2013 - 02:18 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===


Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • DDS.scr <- not recommended if you use Chrome to download this .scr file. Use the other options.
    • DDS.pif
    • DDS.COM
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Posted Image

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.



Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).

Please post the logs and let me know if the problem persists.

#3 nasdaq

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Posted 24 January 2013 - 09:59 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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