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Learning to Troubleshoot RAW Seagate 1TB Etx Drv


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18 replies to this topic

#1 pilotsh

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Posted 16 January 2013 - 08:14 PM

Hello Everyone and James (not sure if this is his website),

Basically, it's not a crisis, but my external back up drive is not working in Windows any more. I'm not fussed with the data on it (it's just backups of what's on my computer), but am trying to learn how to rebuild the partition/MBR if possible, as a practice fix.

I realise I could make a new partition and format, but then I don't get any practice and learn anything!

I've tried to nut this out myself following James's Guides, but now stuck and after some tips please.

Here is the info:
Seagate 1TB external Drive
Drive Letter G:
Windows Explorer (Vista) shows the drive G:, but can't read it.
Disk Management show the drive as G:, Healthy, but Blue Line and RAW.

Booted into Safe mode and ran testdisk - it can't find any partitions.

Booted into Parted Magic and ran testdisk, but it doesn't read the drive size correctly (it shows 2GB).
Testdisk says the drive size must be correct for a successfull recovery.

Interestingly in Safemode the size is read correctly.

In Parted Magic, Disk Health called the drive "Unknown" and cannot read it (fails SMART).

So I was just wondering if James or anybody could shead some light please. Any tips would be appreciated!

Thanks all, Simon

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#2 James Litten

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Posted 17 January 2013 - 12:13 AM

Hi Simon

Welcome to my website!

Just kidding :)
You probably saw me mention in a blog comment that myself and others answer questions about problems like yours here since it is very difficult to do in blog comments

Welcome to Bleeping Computer.
You might be able to get more information on what went wrong by looking at the SMART data and recent SMART error logs.

See if running GSmartControl in Windows(it's the Disk Health app that you tried in PartedMagic) works better.

Get a copy of GSmartControl for Windows
http://prdownload.berlios.de/gsmartcontrol/gsmartcontrol-0.8.7-win32.zip?download
Unzip it and run gsmartcontrol.exe

Double-click your drive and click the VIEW OUTPUT button and copy and paste the resulting report in your reply so we can look at it.

Also, if you look in the folder that you have TestDisk in from when you ran it in Windows, see if there is a testdisk.log (or a text file called testdisk). Copy and paste its contents in your reply if you find it there.

James

#3 pilotsh

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Posted 17 January 2013 - 04:22 AM

Thanks James.

I'll fiddle with GsmartControl and find the logs over the weekend.

Hopefully I'll have lots of data to post next week.

Cheers!

#4 pilotsh

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Posted 20 January 2013 - 04:32 AM

Ok, TestDisk had no log in the directory (and I select noLog when I run it).

Gsmartcontrol had the following:

/dev/sda -d scsi # /dev/sda, SCSI device

/dev/sdb -d scsi # /dev/sdb, SCSI device

/dev/sdc -d sat # /dev/sdc [SAT], ATA device

--

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-vista-sp2] (sf-5.43-1)

Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net



Vendor: WDC WD20

Product: 00JD-19HBC0

Revision: 08.0

User Capacity: 200,049,647,616 bytes [200 GB]

Logical block size: 512 bytes

>> Terminate command early due to bad response to IEC mode page

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

--

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-vista-sp2] (sf-5.43-1)

Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net



Vendor: WDC WD50

Product: 00AAKS-00TMA0

Revision: 12.0

User Capacity: 500,107,862,016 bytes [500 GB]

Logical block size: 512 bytes

>> Terminate command early due to bad response to IEC mode page

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

--

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-vista-sp2] (sf-5.43-1)

Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net



Smartctl: Device Read Identity Failed: empty IDENTIFY data



A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.



--


Interesting that it also says SMART failed on my two working drives!? Which is odd.

#5 James Litten

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Posted 20 January 2013 - 12:30 PM

Hi

It appears that the external drive is unable to talk to the computer properly for some reason. It could be a problem with the hard drive's controller, it could be a problem with the connection and it could be a problem with the computer's hard drive controller.

I also see that you are using SCSI connections for your two internal drives.

I'd like to know...
The computer's manufacturer/model
The way that the external hard drive is connected to the computer. Are you using the Seagate enclosure or did you take it out of that?
Does the external hard drive appear to have power/make noise like it is spinning?

James

#6 pilotsh

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Posted 20 January 2013 - 07:08 PM

Hi,

I built the computer myself, it has an K8T Neo Motherboard. I connect the Hardrives using SATA1 cables. Any other components you need info on?

The Seagate drive is in it's original casing, and connects via USB and it's own power supply. When I plug the power in if I put my hand on the drive I can feel the hard drive start spinning. The light blinks normally when testdisk reads it for the test.

Cheers

#7 James Litten

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Posted 20 January 2013 - 07:31 PM

Hi

That's kind of freaky :) Was that from running GSmartControl in Windows or in PartedMagic?

Try running TestDisk again in Windows and choose CREATE so we get a log file.
Here are my standard instructions for doing that...

Download TestDisk from
http://www.cgsecurity.org/testdisk-6.13.win.zip
and extract it to your desktop.
Open the folder testdisk-6.13
Double click testdisk_win.exe to run it.

TestDisk is a console application so you have to use your keyboard to interact with it instead of your mouse.

Choose Create and hit enter (this makes the file testdisk.log that is automatically created in the folder testdisk-6.13)
You should now see a list of drives.
If you have any difficulty identifying which one the external drive is, let us know what you see and we'll help you figure it out.
Select the external drive and choose Proceed and hit enter
Select Intel/PC partition and hit enter
Select Analyse and hit enter
Select Quick Search and hit enter
Say 'Y' if it asks if the disk was made in Vista/Win7 (even if it was made in XP say 'yes')

When it is done (if you are at a screen that has only the option CONTINUE at the bottom of it, hit enter to see the screen we need to see).

If you see what looks like a normal partition(s), highlight the one you think has your data and press
p
and see if you can see your files and folders that you are looking for there. Press
q
a bunch of times to back out of TestDisk

If anything looks different than I describe (possible depending on what is causing the problem) or you have any questions, stop and ask

What I need to know...

1. Did you see your files and folders in TestDisk?

2. I'd like to see the contents of the file testdisk.log that is automatically created in the folder testdisk-6.13 it may just be called testdisk instead of testdisk.log if your Windows is set to hide known extensions and it will have a text file icon.

James

#8 pilotsh

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Posted 20 January 2013 - 07:39 PM

Gsmartcontrol was run from Windows.

testdisk in safe mode takes about 1.5 days for a full quick and deeper search.

It seemed to be much faster in Parted Magic. If i run it in PM will I still have access to the saved log? If PM is running in RAM I think I would loose it.

#9 AustrAlien

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Posted 20 January 2013 - 07:44 PM

If i run it in PM will I still have access to the saved log?

You will find the testdisk.log in the "root" directory.
  • (Double-click File Manager on the Desktop.)
When/If you shut down PartedMagic you will then lose the log unless you save it to a flashdrive.
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#10 pilotsh

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Posted 20 January 2013 - 08:26 PM

Wow, ok, everything just acted like a different computer!

I booted in PM and added my flash drive so I can save the logs.

Disk Helath showed the Ext Drv as RED and gave a big fail warning.

Also testdisk found the drive as correct size this time, and found a partition almost immediately. I also said something about cylinder heads mismatch etc.

I have no idea how the Ext Drv can behave so differently to how it did the other day!

The DiskHealth Log:

smartctl 6.0 2012-10-10 r3643 [i686-linux-3.6.10-pmagic] (local build)
Copyright © 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.12
Device Model: ST31000528AS
Serial Number: 5VP05RRD
LU WWN Device Id: 5 000c50 014100806
Firmware Version: CC34
User Capacity: 1,000,204,886,016 bytes [1.00 TB]
Sector Size: 512 bytes logical/physical
Rotation Rate: 7200 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 4
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Mon Jan 21 11:54:34 2013 UTC

==> WARNING: A firmware update for this drive may be available,
see the following Seagate web pages:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en
http://knowledge.seagate.com/articles/en_US/FAQ/213891en

SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 609) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 195) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x103f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 084 084 006 Pre-fail Always - 64809588
3 Spin_Up_Time 0x0003 095 094 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 87
5 Reallocated_Sector_Ct 0x0033 008 008 036 Pre-fail Always FAILING_NOW 3800
7 Seek_Error_Rate 0x000f 068 060 030 Pre-fail Always - 7228837
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 750
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 87
183 Runtime_Bad_Block 0x0000 100 100 000 Old_age Offline - 0
184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 001 001 000 Old_age Always - 1047
188 Command_Timeout 0x0032 100 095 000 Old_age Always - 30065229832
189 High_Fly_Writes 0x003a 087 087 000 Old_age Always - 13
190 Airflow_Temperature_Cel 0x0022 055 044 045 Old_age Always In_the_past 45 (0 2 45 45 0)
194 Temperature_Celsius 0x0022 045 056 000 Old_age Always - 45 (0 15 0 0 0)
195 Hardware_ECC_Recovered 0x001a 044 028 000 Old_age Always - 64809588
197 Current_Pending_Sector 0x0012 093 093 000 Old_age Always - 295
198 Offline_Uncorrectable 0x0010 093 093 000 Old_age Offline - 295
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 107782204293754
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 418779384
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 3577938846

SMART Error Log Version: 1
ATA Error Count: 763 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 763 occurred at disk power-on lifetime: 735 hours (30 days + 15 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 71 04 9d 00 32 40 Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 d5 08 af 61 04 40 00 00:00:29.190 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.189 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.176 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.175 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.157 READ DMA EXT

Error 762 occurred at disk power-on lifetime: 735 hours (30 days + 15 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 71 04 9d 00 32 40 Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 d5 08 af 61 04 40 00 00:00:29.190 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.189 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.176 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.175 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.157 READ DMA EXT

Error 761 occurred at disk power-on lifetime: 734 hours (30 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 71 04 9d 00 32 40 Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 d5 08 af 61 04 40 00 00:00:18.411 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:18.410 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:18.388 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:18.387 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:18.376 READ DMA EXT

Error 760 occurred at disk power-on lifetime: 734 hours (30 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 71 04 9d 00 32 40 Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 d5 08 af 61 04 40 00 00:00:18.411 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:18.410 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:18.388 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:18.387 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:18.376 READ DMA EXT

Error 759 occurred at disk power-on lifetime: 711 hours (29 days + 15 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 71 04 9d 00 32 40 Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 d5 08 af 61 04 40 00 00:00:11.096 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:11.095 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:11.082 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:11.081 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:11.068 READ DMA EXT

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

-------

The testdisk Log:

Mon Jan 21 11:57:26 2013
Command line: TestDisk

TestDisk 6.14-WIP, Data Recovery Utility, September 2012
Christophe GRENIER <grenier@cgsecurity.org>
http://www.cgsecurity.org
OS: Linux, kernel 3.6.10-pmagic (#1 SMP Mon Dec 17 13:06:57 CST 2012) i686
Compiler: GCC 4.7
Compilation date: 2012-11-18T10:24:11
ext2fs lib: 1.42.6, ntfs lib: libntfs-3g, reiserfs lib: 0.3.0.5, ewf lib: none
/dev/sda: LBA, HPA, LBA48, DCO support
/dev/sda: size 390721968 sectors
/dev/sda: user_max 390721968 sectors
/dev/sda: native_max 390721968 sectors
/dev/sda: dco 390721968 sectors
/dev/sdb: LBA, HPA, LBA48, DCO support
/dev/sdb: size 976773168 sectors
/dev/sdb: user_max 976773168 sectors
/dev/sdb: native_max 976773168 sectors
/dev/sdb: dco 976773168 sectors
Warning: can't get size for Disk /dev/mapper/control - 0 B - 1 sectors, sector size=512
/dev/sr1 is not an ATA disk
Hard disk list
Disk /dev/sda - 200 GB / 186 GiB - CHS 24321 255 63, sector size=512 - WDC WD2000JD-19HBC0, S/N:WD-WMAL81615559, FW:08.02D08
Disk /dev/sdb - 500 GB / 465 GiB - CHS 60801 255 63, sector size=512 - WDC WD5000AAKS-00TMA0, S/N:WD-WCAPW1409195, FW:12.01C01
Disk /dev/sdc - 1000 GB / 931 GiB - CHS 31008336 1 63, sector size=512 - Seagate Desktop, FW:0130
Disk /dev/sdd - 1027 MB / 979 MiB - CHS 1011 32 62, sector size=512 - UDISK PDU20_1G 75G2.0, FW:0.00
Disk /dev/sr1 - 3449 MB / 3289 MiB - 1684240 sectors (RO), sector size=2048 - LITE-ON DVDRW SHM-165P6S, FW:MS0P

Partition table type (auto): Intel
Disk /dev/sdc - 1000 GB / 931 GiB - Seagate Desktop
Partition table type: Intel

Analyse Disk /dev/sdc - 1000 GB / 931 GiB - CHS 31008336 1 63
Geometry from i386 MBR: head=1 sector=63
NTFS at 1/0/1
heads/cylinder 255 (NTFS) != 1 (HD)
get_geometry_from_list_part_aux head=1 nbr=2
get_geometry_from_list_part_aux head=8 nbr=2
get_geometry_from_list_part_aux head=16 nbr=2
get_geometry_from_list_part_aux head=32 nbr=2
get_geometry_from_list_part_aux head=64 nbr=2
get_geometry_from_list_part_aux head=128 nbr=2
get_geometry_from_list_part_aux head=240 nbr=1
get_geometry_from_list_part_aux head=255 nbr=1
Current partition structure:
Warning: number of heads/cylinder mismatches 255 (NTFS) != 1 (HD)
1 * HPFS - NTFS 1 0 1 31008255 0 63 1953520065 [Expansion Drive]

Warning: Bad starting head (CHS and LBA don't match)

search_part()
Disk /dev/sdc - 1000 GB / 931 GiB - CHS 31008336 1 63
NTFS at 1/0/1
heads/cylinder 255 (NTFS) != 1 (HD)
filesystem size 1953520065
sectors_per_cluster 8
mft_lcn 4
mftmirr_lcn 122095004
clusters_per_mft_record -10
clusters_per_index_record 1
HPFS - NTFS 1 0 1 31008255 0 63 1953520065 [Expansion Drive]
NTFS, blocksize=4096, 1000 GB / 931 GiB
get_geometry_from_list_part_aux head=1 nbr=2
get_geometry_from_list_part_aux head=8 nbr=2
get_geometry_from_list_part_aux head=16 nbr=2
get_geometry_from_list_part_aux head=32 nbr=2
get_geometry_from_list_part_aux head=64 nbr=2
get_geometry_from_list_part_aux head=128 nbr=2
get_geometry_from_list_part_aux head=240 nbr=1
get_geometry_from_list_part_aux head=255 nbr=1
Warning: the current number of heads per cylinder is 1 but the correct value may be 128.

Results
* HPFS - NTFS 1 0 1 31008255 0 63 1953520065 [Expansion Drive]
NTFS, blocksize=4096, 1000 GB / 931 GiB
ntfs_device_testdisk_io_ioctl() unimplemented


dir_partition inode=5
* HPFS - NTFS 1 0 1 31008255 0 63 1953520065 [Expansion Drive]
NTFS, blocksize=4096, 1000 GB / 931 GiB
Directory /
5 dr-xr-xr-x 0 0 0 23-Jul-2012 07:10 .
5 dr-xr-xr-x 0 0 0 23-Jul-2012 07:10 ..
587672 dr-xr-xr-x 0 0 0 23-Oct-2009 01:48 $RECYCLE.BIN
33 -r--r--r-- 0 0 80 15-Dec-2008 09:52 Autorun.inf
210 dr-xr-xr-x 0 0 0 23-Jul-2012 08:52 Back to Laptop
636 dr-xr-xr-x 0 0 0 23-Jul-2012 07:10 BACKUPS
305730 dr-xr-xr-x 0 0 0 23-Jul-2012 08:50 DVDShrink
38674 dr-xr-xr-x 0 0 0 11-Feb-2010 08:17 Laptop Backup
74240 dr-xr-xr-x 0 0 0 25-Sep-2009 03:33 MP3
73686 dr-xr-xr-x 0 0 0 25-Sep-2009 03:28 Music
616868 dr-xr-xr-x 0 0 0 4-Jun-2009 16:27 RECYCLER
29 dr-xr-xr-x 0 0 0 21-Mar-2009 05:30 Seagate
32 -r--r--r-- 0 0 156312 16-Jan-2009 07:14 Setup.exe
27 dr-xr-xr-x 0 0 0 11-Dec-2012 06:01 System Volume Information

interface_write()
1 * HPFS - NTFS 1 0 1 31008255 0 63 1953520065 [Expansion Drive]
simulate write!

write_mbr_i386: starting...
write_all_log_i386: starting...
No extended partition

TestDisk exited normally.

--------

I'd love to know what the important bits of these logs are and what they mean please!

#11 AustrAlien

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Posted 20 January 2013 - 08:43 PM

The most relevant bit:

SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.

Unfortunately, you never get to see anything like this until it is waaaaaay toooooooooo late! :exclame:

S.M.A.R.T. attributes relating to failing/failed sectors:

5 Reallocated_Sector_Ct 0x0033 008 008 036 Pre-fail Always FAILING_NOW 3800
197 Current_Pending_Sector 0x0012 093 093 000 Old_age Always - 295
198 Offline_Uncorrectable 0x0010 093 093 000 Old_age Offline - 295

S.M.A.R.T. http://en.wikipedia.org/wiki/S.M.A.R.T.

@ James: What is the meaning of the following ... ???

Error 763 occurred at disk power-on lifetime: 735 hours (30 days + 15 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 71 04 9d 00 32 40 Device Fault; Error: ABRT 4 sectors at LBA = 0x0032009d = 3276957

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 d5 08 af 61 04 40 00 00:00:29.190 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.189 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.176 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.175 READ DMA EXT
25 d5 08 ff ff ff 4f 00 00:00:29.157 READ DMA EXT


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#12 James Litten

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Posted 20 January 2013 - 08:57 PM

The weird inconsistencies could be a result of the drive being in such bad shape.

That is an abort command error (ABRT). Something happened when it tried to read that particular sector that told the controller "ABORT! Stop trying to read that!". Usually, it is because of some kind of security condition like an ATA password but I doubt very much that is the issue here. It can also be an issue with the firmware and you probably noticed the firmware warning.

==> WARNING: A firmware update for this drive may be available,
see the following Seagate web pages:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en
http://knowledge.seagate.com/articles/en_US/FAQ/213891en



But beyond this the high number of reallocated sectors
5 Reallocated_Sector_Ct 0x0033 008 008 036 Pre-fail Always FAILING_NOW 3800
Is a very clear indication that the drive should not be trusted anymore.

I would not trust that drive anymore.
Do you need to recover any of that data?
If so, we can probably grab it from TestDisk. If the data is very important, we may take a different approach. Let me know.

James

#13 pilotsh

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Posted 20 January 2013 - 09:06 PM

Thanks James, it was only my computer backup, so no irreplacable files.

ok, I'm going to get stuck into Seagate about this.

It says its out of warranty, but I'll use Australian Consumer Law and note that the drive was not fit for purpose (it failed after only using it 4 times a year for only 3 or so years!!)

If they replace it, good, but if they don't I'll buy a new drive (not a Seagate!) and would like to keep learning how I could extract any info off it onto the new one.

Either way, I have to get a new drive soon because now my main draves are at risk without a backup!

Thanks Everyone, I'll post back when I get a resolution (or not) with Seagate.

Edited by pilotsh, 20 January 2013 - 09:07 PM.


#14 AustrAlien

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Posted 20 January 2013 - 09:39 PM

That is an abort command error (ABRT). Something happened when it tried to read that particular sector that told the controller "ABORT! Stop trying to read that!".

Thank you for that information.
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#15 pilotsh

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Posted 24 February 2013 - 07:27 AM

Hi James and general public!

 

After a month I have been rejected by Seagate and have purchased a new external hardrive (Buffalo Drivestation). Interestingly, even though I had only used the Seagate drive once a quarter to back up my computer, they refused to help me in warranty as the 2 years had expired (even though I'd only used the drive 16 times in only 4 years!). So, as far as I'm concerned Seagate is CRAP!!!. Anyway.....breathe.....  :)

 

Now that I have purchased a 2TB Buffalo Ext Drive I'd like to learn how I would "save" the data off the Seagate drive if I could. As mentioned at the start of the post I'm keen to understand everything about the failing drive I can, to increase my knowledge for future occasions.

 

My Internals, as you saw, are only 500GB and 200GB, so I would be keen on trying to 'recover' the data onto the new ext drive.

 

James you said" If so, we can probably grab it from TestDisk. If the data is very important, we may take a different approach. Let me know."

 

So are there two ways to do this? What are your comment/suggestions on a recovery from a learning point of view?

If the data is "Very Important", why would you take a different approach to just using Testdisk?

 

I apologise in advance if this is labour intensive for you as it's not "real data" or a "real emergency", but I think understanding the systems behind everything is just as important as those who fail to heed backup advice and then go "all my life's photos are gone!".  Lol. Before this forum I'd never used PM before or booted a RAM operating sytem and even that was a massive eye-opener/learning curve for me!

 

Any comments from anyone on this forum are appreciated.

 

Cheers (and many thanks!) everyone,

 

Simon






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