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Windows Restore Errors


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9 replies to this topic

#1 WordTa

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Posted 16 January 2013 - 05:19 PM

Howdy,

So-I'm not sure where this problem is rooted but here are my symptoms: When starting, my computer will freeze at the splash screen. If I try to boot up using the last good config option (after pressing f8 on startup) that results in the same. If I try to restore to an earlier date the error I got in the beginning was 0x80000ffff, I then tried using some troubleshooting things via random google websites, and the problem consists, but with a new error code, 0x800700b7. Safe mode works (I am currently on in safe mode). Please help.

Misc. I have an HP. with windows 7 home premium. I have been told to try putting in the HP install disc again, but I no longer have that.

Thanks,
Word

Edited by WordTa, 16 January 2013 - 05:21 PM.


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#2 jhayz

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Posted 16 January 2013 - 09:56 PM

Hello WordTa. Is the HP with Win 7 being referred to is a laptop/notebook? If yes, try booting to BIOS or hitting Esc and run a diagnostic test first to check on any possible hardware problems. The main concern here is the hard drive status. Please try recalling any prior issues, errors or messages going to this current problem.

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#3 WordTa

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Posted 17 January 2013 - 10:07 PM

Ok,

Checked BIOS, after two attempts at running hard disk test results were that the scan failed. Yes it is a laptop. Things leading up to it? All I can remember is the computer rebooting often at random. I don't remember installing any programs or updates of any sorts. Also, I get McAfee pop ups often telling me my computer is at risk, my firewalls are on and what not, the only thing that will not turn on is the real time scanning.

Edited by WordTa, 17 January 2013 - 10:51 PM.


#4 jhayz

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Posted 18 January 2013 - 02:29 AM

after two attempts at running hard disk test results were that the scan failed

Can you confirm by this statement 'failed'? Were you able to run a short and or long test? The Mcafee software might be expired or is it a trial version?

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#5 WordTa

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Posted 18 January 2013 - 11:35 AM

Upon reaching ~75% test completion, as well as reading "3 minutes remaining", and after an actual 30minutes-1hr a pop up would say "hard disk test failed"

#6 jhayz

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Posted 19 January 2013 - 12:29 AM

How did you run the test? By the HP laptop built-in diagnostic utility? I would presume its a short test 'failed' error. Were you able to backup all your important documents?

Edited by jhayz, 19 January 2013 - 12:29 AM.

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#7 WordTa

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Posted 19 January 2013 - 01:01 AM

I ran the test by (on startup) pressing Esc. Options given were BIOS SETUP, SYSTEM DIAGNOSTICS, among some others.
I did:
Bios setup
-diagnostics
-primary hard disk self test (this is the one that failed)
System diagnostics
-startup test
-run in test > both resulted in 100% memory(not sure what these do)

I have backed up my important files.

If there is any other way to test hard drive status, I am unaware of it.

Edited by WordTa, 19 January 2013 - 01:03 AM.


#8 jhayz

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Posted 20 January 2013 - 02:14 AM

primary hard disk self test (this is the one that failed)

If the short test failed, the drive needs to be replaced. But to be sure, I will ask a BC Advisor to check on the drive further and hopefully clone the drive since you would need a new drive and the HP discs are not available if everything else fails. Good Luck.

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#9 AustrAlien

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Posted 20 January 2013 - 03:44 AM

It is almost certain that the hard drive is failing and will need to be replaced.

While Windows is still able to load and be used in Safe Mode, attempt to create a set of recovery disks if possible. :exclame:
  • That is the first thing to do.
If you no longer have the original recovery disk(s) and are not able to create a set, then there are two options:
  • Order a set of recovery disks from HP for your particular model laptop (for a nominal fee).
    OR ...
  • Attempt to clone the recovery partition on the failing hard drive to the new hard drive, and use that to install the Windows operating system.

Edited by AustrAlien, 20 January 2013 - 03:45 AM.

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#10 WordTa

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Posted 20 January 2013 - 10:54 AM

OK thanks, will do, I appreciate both of you all's time. :)




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