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McAfee Security Centre White Screen


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4 replies to this topic

#1 LucyGoosey

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Posted 16 January 2013 - 05:49 AM

Apologies if this is in the wrong place.

My McAfee subscription was due to run out, and through my broadband provider I was given another years free subscription to McAfee.
I reinstalled, and now when I open up the security centre I get a white screen.

I run Windows 7, and although I've googled this problem I haven't found any recent posts regarding this problem. It worked fine before the reinstall.
I've also attempted to uninstall, run MCPR and reinstall, but it brought up a blank white box for the uninstall as well.

Thanks!

Edited by LucyGoosey, 16 January 2013 - 02:26 PM.


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#2 frankp316

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Posted 16 January 2013 - 11:18 AM

So this is a product offered by your ISP, not McAfee? Then you should contact your ISP. It could be a faulty update.

#3 LucyGoosey

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Posted 16 January 2013 - 02:25 PM

No, it is provided free but the product is McAfee.

#4 frankp316

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Posted 16 January 2013 - 06:51 PM

But it is not provided by McAfee. It is provided by your ISP. Contact them if you are having trouble with it. McAfee is normally a paid product. I use a security suite from my ISP and recently an update messed up and I had to uninstall and reinstall. It's been fine since then. I spoke to my ISP about the problem. Your problem could be known to them and you may have to reinstall it.

#5 LucyGoosey

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Posted 17 January 2013 - 06:07 AM

Thanks for the replies, McAfee helped me resolve this.

Edited by LucyGoosey, 17 January 2013 - 07:53 AM.





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