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Run Time Termination Can Not Use Explorer Or I-explorer

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#1 jim2


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Posted 28 March 2006 - 02:58 PM

out of the blue comes a dialog box that says

"Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\...\Internet explorer\iexplorer
This app has requested the runtime to terminate it in an unusual way.
Please contact ....."

then it auto sends an error report and auto opens my web browser (I am running monzilla) and a crash report is sent to me telling me that the error is from an I-net explore add-on

I did a lot to the computer over the last few days so it could be anything.

1. I added Monzilla
2. I paid for an over the net filter for safe browsing for my kids call B-Safe Online by B-Secure
3. I down loaded a new ativirus called anti-vir (free)
4. I down loaded Pop-Up Stopper (free)
5. I down loaded Ad-aware SE (free)

I had a number of problems that do not seem to be related.

Now I can not access i-explore to get to the Tools to get to Manage Add-ons--- nor can I get to controll panel either. This has to be some sort of explorer issue because I can not get to any of my stored files.

I can not open My Computer or Explorer to see my files.

But I can open files on my desk top. although I can not open a short cut on my desk top. I can get to the internet (as you can see) but only using Monzilla.

Any ideas?

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#2 Scarlett


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Posted 04 April 2006 - 10:54 PM

Mod Bump
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#3 Enthusiast


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Posted 05 April 2006 - 12:15 AM

If you know the date this problem first started the fastest and easiest way to resolve the problem is with Windows XP System Restore.

To access System Restore, click start/programs/accessories/system tools/system restore - click on it and the System Restore wizard will open.
Pick a restore date that is before you downloaded all these aps.

If that doesn't work,
To start with, I think you should uninstall the B-Safe product to see if that resolves the problem. You can reinstall it later once the problem is fixed.

To uninstall it from the Control Center:

1. Access the security services:
* Double-click the security services icon on your desktop, or
* Double-click the security services icon in your system tray (bottom right corner of your screen, next to the clock).
2. Click the Settings link in the toolbar.
3. Click Uninstall.
Note: Do not check the Cancel Account box unless you want to cancel your Internet Protection Service. If you cancel your account, you will not be able to reinstall the product.
4. Check the Cancel Account box only if you want to cancel your account (see FAQ #321 for details on canceling your account).
5. To keep your D-Link Internet Protection Service account open but temporarily uninstall it, click Uninstall. (Click the Cancel button if you decide not to uninstall the product.)
An Authentication dialog box is displayed.
6. Type in your password in the field provided, and click [OK].
The uninstall process begins, and you are asked to restart your computer.
7. Click Restart.
Once your computer restarts, the product has been fully uninstalled.

To uninstall from Windows:

1. From your Start menu, go to the Control Panel. {If Control Panel is not in your Start menu, go to My Computer and then Control Panel.)
2. Select Add or Remove Programs.
3. Select Bsecure Internet Protection Services, and click [Remove].
4. Continue with Steps 4 through 7 above to complete uninstall.

The others you added should not have affected Microsoft Runtime, although anything is possible, but in order to repair it you need to get IE to open again.

Let us know.

#4 usasma


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Posted 05 April 2006 - 12:13 PM

I'd suggest that you run a free, online scan here (using Mozilla): http://uk.trendmicro-europe.com/consumer/h...call_launch.php

Next, I'd suggest a repair install of Windows XP to repair IE. Instructions here: http://www.michaelstevenstech.com/XPrepairinstall.htm
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