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Ieframe.dll causing Internet explorer not to work??


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#1 GoodenS

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Posted 14 January 2013 - 07:57 PM

Hello, and thank you for your time. I think it all started with a virus that i have cleared up with help in the virus forum. I was directed here.

For some reason IE8 will open and then shut down with no error code. Just says an error occured and it shuts down.

When I try to run Malwarebytes program, it says error occured (Error Code CocreateInstance failed;code 0x80040154. Class not registered) as well as (run time error '372' Failed to load .control 'WebBrowser' from ieframe.dll May be outdated Make sure you're using the version of the control that was provided with your application)
I can get this program to run only if I use the downloaded .exe file for it. I have updated, and it still does not work.When i try to delete program from Add/delete programs it says this program is not installed, do i want to delete it from the list.

I can not uninstall IE8 from the add/delete in control panel as there is no option. When I try to install so it can update, it freezes. It does say that if i choose to install IE8, it can not be deleted because a Windows service pack was installed previously to my latest version.

If I go into c:\windows\ie i am able to open internet explorer but it looks like an older version that runs extremely slow.

any help you could provide would be greatly appreciated.

I am using a Fugitsu Lifebook series P1620

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.10.2
Run by Owner at 15:44:05 on 2013-01-14
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.11

Edited by hamluis, 15 January 2013 - 09:04 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 narenxp

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Posted 14 January 2013 - 08:12 PM

We can remove IE 8 manually

Go to

C:\program files\Internet explorer folder

Delete all the files and folders.Ignore if you receive warning messages.

Browse to Connection wizard folder and manually remove the left over files.Ignore the files that gives access denied errors

Restart the PC,Download IE 8 from here

http://download.microsoft.com/download/C/C/0/CC0BD555-33DD-411E-936B-73AC6F95AE11/IE8-WindowsXP-x86-ENU.exe

Install it,restart the PC and internet explorer should work now but that will not help solve the malwarebytes problem.

I'm sorry to say but I'm facing this issue on lot of customer PC's(only XP systems) with no actual fix.I have uninstalled IE 8 and this happens on IE 7 too.

MBAM uninstaller,clean boot,reinstalling visual basic,creating test account,sfc /scannow,windows updates nothing has helped.

I'm thinking of contacting malwarebytes tech team and see if they have a fix.

See if this tool helps

Download

Windows repair tool

Extract and launch the Repair_Windows.exe file

Click on Start repairs tab-click on Start

check mark following options alone

Reset registry permissions
reset file permissions
Register system files
Repair Windows Firewall.
Remove Policies Set By Infections
Repair Winsock & DNS Cache


Checkmark Restart System When Finished option
click the Start button

System should restart after repair

Try installing malwarebytes now.

#3 GoodenS

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Posted 14 January 2013 - 08:42 PM

Thank you for your help...Is it normal as i am deleting all files that some come back after I delete them? example: hmmapi.dll, iedw.exe, iexplore.exe in the c:/program files/internet explorer

#4 narenxp

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Posted 14 January 2013 - 08:49 PM

Yes

#5 GoodenS

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Posted 14 January 2013 - 09:53 PM

During the process of repair windows a run box has popped up asking if i want to run psexec.exe. do i want to allow this?

#6 narenxp

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Posted 14 January 2013 - 10:07 PM

No

#7 GoodenS

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Posted 14 January 2013 - 10:13 PM

I keep hitting cancel, and it keeps prompting back up, not allowing repair windows to continue

#8 narenxp

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Posted 14 January 2013 - 10:14 PM

Allow it to run.It is being triggered by windows repair tool.Let me know if it still comes up

#9 GoodenS

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Posted 14 January 2013 - 10:17 PM

I hit run and it has popped up again

#10 narenxp

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Posted 14 January 2013 - 10:20 PM

Restart the PC and try to install malwarebytes.I do not have any more ideas regarding malwarebytes.Still trying to fix it

#11 GoodenS

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Posted 14 January 2013 - 10:21 PM

ok...Also, the above steps taken did not fix my problem with internet explorer. Any other ideas?

#12 narenxp

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Posted 14 January 2013 - 10:23 PM

Did you reinstall IE 8 from the link given?

#13 GoodenS

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Posted 14 January 2013 - 10:33 PM

yes I did, I deleted all the files I could from c:/program files/internet explorer that I could. Then I went to the connection wizard file and deleted what I could. Used the above link to install. Everything ran normally, it asked me to reboot. When I tried to open Internet explorer upon reboot..it flashed open...then shut back down

#14 narenxp

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Posted 14 January 2013 - 10:43 PM

Please read my instructions again.

Delete the Internet explorer folder>>>Restart the PC,install IE 8>>>restart the PC,try to open IE now.

Edited by narenxp, 14 January 2013 - 10:43 PM.


#15 GoodenS

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Posted 14 January 2013 - 10:47 PM

Sorry...i assumed because u said go to the connection wizard folder ( which is inside the internet explorer file) after i deleted files and folders from internet explorer that i was to delete files and folders inside internet explorer...not the folder as a whole. My apologies...i will folliw the steps again and get back. I appreciate the help




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