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Slow Computer


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32 replies to this topic

#1 Snow731

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Posted 14 January 2013 - 05:52 PM

I was very impressed by the help I got for my other computer, I would like it if you could help me again with another computer. It recently had to be wiped clean and everything reinstalled because it suddenly crashed. Unfortunately lost a bunch of programs I can't get back. However its running kind of slow and was wondering if you can help fix this problem.

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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  • Location:Puerto rico
  • Local time:06:14 PM

Posted 14 January 2013 - 11:29 PM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3


    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs

  • In your next post I need the following

  • both reports from DDS
  • report from security check
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Snow731

Snow731
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Posted 15 January 2013 - 12:02 AM

Results of screen317's Security Check version 0.99.57
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Please wait while WMIC is being installed.d
i
s
p
l
a
y
N
a
m
e
ECHO is off.
M
i
c
r
o
s
o
f
t
ECHO is off.
S
e
c
u
r
i
t
y
ECHO is off.
E
s
e
n
t
i
a
l
s
ECHO is off.
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
MVPS Hosts File
Spybot - Search & Destroy
Malwarebytes Anti-Malware version 1.70.0.1100
CCleaner
Adobe Reader XI
Google Chrome 23.0.1271.97
Google Chrome 24.0.1312.52
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials msseces.exe
Windows Defender MSMpEng.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Microsoft Security Client Antimalware MsMpEng.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 8%
````````````````````End of Log``````````````````````

#4 Snow731

Snow731
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  • Local time:04:14 PM

Posted 15 January 2013 - 12:11 AM

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by JPLoffice at 23:05:53 on 2013-01-14
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.40 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ================
.
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\NETGEAR\WNA3100\WifiSvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\NETGEAR\WNA3100\WNA3100.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\JPLoffice\My Documents\Downloads\Defogger.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: DriveLetterAccess: {5CA3D70E-1895-11CF-8E15-001234567890} - c:\windows\system32\dla\tfswshx.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Sonic RecordNow!] <no file>
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [IDTSysTrayApp] sttray.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [StorageGuard] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [KernelFaultCheck] c:\windows\system32\dumprep 0 -k
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\jploff~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\FINDFAST.EXE
StartupFolder: c:\docume~1\jploff~1\startm~1\programs\startup\office~1.lnk - c:\program files\microsoft office\office\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~2.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\common files\microsoft shared\works shared\wkcalrem.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wna3100\WNA3100.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1350426833682
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{5358CBBE-89F2-4C60-998E-71316D03DDAC} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{5570C07E-AF63-49AA-89BE-69D943D17D12} : DHCPNameServer = 192.168.1.1
Notify: igfxcui - igfxdev.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.52\installer\setup.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 165648]
R3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\drivers\bcmwlhigh5.sys [2012-10-18 1034240]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-10-18 21104]
S3 NPF;Netgroup Packet Filter;c:\windows\system32\drivers\npf.sys [2012-10-18 50704]
.
=============== Created Last 30 ================
.
2013-01-15 03:52:54 6812136 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{2a139823-1ef8-42c6-8f93-715f1451d575}\mpengine.dll
2012-12-30 10:08:30 -------- d-----w- C:\b12a368068e188d25e7a
2012-12-29 01:32:39 -------- d-----w- c:\documents and settings\all users\application data\ZoomBrowser
2012-12-29 01:31:57 -------- d-----w- c:\program files\Canon
2012-12-29 01:24:54 -------- d-----w- c:\windows\system32\XPSViewer
2012-12-29 01:23:35 89088 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\filterpipelineprintproc.dll
2012-12-29 01:23:03 14048 ------w- c:\windows\system32\spmsg2.dll
2012-12-25 20:01:27 -------- d-----w- c:\program files\common files\Canon
.
==================== Find3M ====================
.
2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-12-14 22:49:28 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-11-13 01:25:12 1866368 ----a-w- c:\windows\system32\win32k.sys
2012-11-06 02:01:39 1371648 ----a-w- c:\windows\system32\msxml6.dll
2012-11-02 02:02:42 375296 ----a-w- c:\windows\system32\dpnet.dll
2012-11-01 12:17:54 916992 ----a-w- c:\windows\system32\wininet.dll
2012-11-01 12:17:54 43520 ------w- c:\windows\system32\licmgr10.dll
2012-11-01 12:17:54 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-11-01 00:35:34 385024 ------w- c:\windows\system32\html.iec
2012-10-17 15:33:25 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-10-17 15:33:25 696760 ----a-w- c:\windows\system32\FlashPlayerApp.exe
.
============= FINISH: 23:07:32.71 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 10/16/2012 4:03:53 PM
System Uptime: 1/11/2013 9:42:29 PM (74 hours ago)
.
Motherboard: Dell Inc. | | 0JC474
Processor: Intel® Pentium® 4 CPU 2.80GHz | Microprocessor | 2793/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 74 GiB total, 18.536 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP8: 10/17/2012 9:10:38 AM - Software Distribution Service 3.0
RP9: 10/17/2012 9:15:41 AM - Installed SigmaTel Audio
RP10: 10/17/2012 10:27:42 AM - Software Distribution Service 3.0
RP11: 10/17/2012 11:22:49 AM - Software Distribution Service 3.0
RP12: 10/17/2012 11:26:46 AM - Installed Microsoft Office Standard Edition 2003
RP13: 10/17/2012 11:29:11 AM - Installed Compatibility Pack for the 2007 Office system
RP14: 10/18/2012 10:49:38 AM - Installed Sonic RecordNow!
RP15: 10/18/2012 10:51:33 AM - Installed Sonic DLA
RP16: 10/18/2012 11:02:34 AM - Software Distribution Service 3.0
RP17: 10/18/2012 4:50:58 PM - Installed NETGEAR WNA3100 wireless USB 2.0 adapter
RP18: 10/18/2012 5:01:21 PM - Software Distribution Service 3.0
RP19: 10/18/2012 5:24:12 PM - Installed Microsoft Works 2000
RP20: 10/18/2012 5:31:31 PM - Installed Microsoft Word 2000
RP21: 10/18/2012 5:33:30 PM - Installed Word in Works Suite add-in
RP22: 10/19/2012 9:31:17 PM - System Checkpoint
RP23: 10/19/2012 9:36:10 PM - Software Distribution Service 3.0
RP24: 10/20/2012 9:46:29 PM - System Checkpoint
RP25: 10/21/2012 2:20:56 AM - Software Distribution Service 3.0
RP26: 10/21/2012 1:04:33 PM - Software Distribution Service 3.0
RP27: 10/22/2012 1:04:40 PM - Software Distribution Service 3.0
RP28: 10/23/2012 1:01:55 PM - Software Distribution Service 3.0
RP29: 10/24/2012 1:07:32 PM - Software Distribution Service 3.0
RP30: 10/25/2012 1:07:10 PM - Software Distribution Service 3.0
RP31: 10/26/2012 1:07:56 PM - Software Distribution Service 3.0
RP32: 10/27/2012 1:09:13 PM - Software Distribution Service 3.0
RP33: 10/28/2012 2:22:15 AM - Software Distribution Service 3.0
RP34: 10/28/2012 1:18:46 PM - Software Distribution Service 3.0
RP35: 10/29/2012 2:15:35 PM - System Checkpoint
RP36: 11/11/2012 6:38:33 PM - System Checkpoint
RP37: 11/11/2012 6:38:41 PM - Software Distribution Service 3.0
RP38: 11/12/2012 3:00:29 AM - Software Distribution Service 3.0
RP39: 11/12/2012 6:57:05 PM - Software Distribution Service 3.0
RP40: 11/13/2012 6:57:01 PM - Software Distribution Service 3.0
RP41: 11/14/2012 6:57:06 PM - Software Distribution Service 3.0
RP42: 11/15/2012 3:00:41 AM - Software Distribution Service 3.0
RP43: 11/15/2012 6:57:55 PM - Software Distribution Service 3.0
RP44: 11/16/2012 6:57:20 PM - Software Distribution Service 3.0
RP45: 11/21/2012 12:04:22 AM - Software Distribution Service 3.0
RP46: 11/21/2012 11:46:18 PM - Software Distribution Service 3.0
RP47: 11/23/2012 11:05:12 AM - System Checkpoint
RP48: 11/23/2012 11:05:21 AM - Software Distribution Service 3.0
RP49: 11/24/2012 10:45:06 AM - Software Distribution Service 3.0
RP50: 11/25/2012 1:41:05 AM - Software Distribution Service 3.0
RP51: 11/25/2012 10:48:16 AM - Software Distribution Service 3.0
RP52: 11/26/2012 10:45:39 AM - Software Distribution Service 3.0
RP53: 11/27/2012 10:45:34 AM - Software Distribution Service 3.0
RP54: 11/28/2012 10:44:04 AM - Software Distribution Service 3.0
RP55: 11/29/2012 10:46:26 AM - Software Distribution Service 3.0
RP56: 11/30/2012 10:48:41 AM - Software Distribution Service 3.0
RP57: 12/1/2012 10:49:28 AM - Software Distribution Service 3.0
RP58: 12/2/2012 8:07:46 PM - Software Distribution Service 3.0
RP59: 12/4/2012 5:07:15 PM - Software Distribution Service 3.0
RP60: 12/5/2012 4:41:47 PM - Software Distribution Service 3.0
RP61: 12/6/2012 4:41:56 PM - Software Distribution Service 3.0
RP62: 12/7/2012 4:41:58 PM - Software Distribution Service 3.0
RP63: 12/8/2012 4:41:57 PM - Software Distribution Service 3.0
RP64: 12/9/2012 1:48:38 AM - Software Distribution Service 3.0
RP65: 12/9/2012 4:42:21 PM - Software Distribution Service 3.0
RP66: 12/10/2012 4:42:51 PM - Software Distribution Service 3.0
RP67: 12/11/2012 4:45:07 PM - Software Distribution Service 3.0
RP68: 12/12/2012 4:48:55 PM - Software Distribution Service 3.0
RP69: 12/13/2012 3:00:56 AM - Software Distribution Service 3.0
RP70: 12/14/2012 3:29:19 AM - System Checkpoint
RP71: 12/14/2012 3:34:30 AM - Software Distribution Service 3.0
RP72: 12/15/2012 3:33:49 AM - Software Distribution Service 3.0
RP73: 12/16/2012 1:52:46 AM - Software Distribution Service 3.0
RP74: 12/16/2012 3:34:11 AM - Software Distribution Service 3.0
RP75: 12/17/2012 3:34:23 AM - Software Distribution Service 3.0
RP76: 12/18/2012 3:35:06 AM - Software Distribution Service 3.0
RP77: 12/19/2012 3:35:39 AM - Software Distribution Service 3.0
RP78: 12/20/2012 3:37:45 AM - Software Distribution Service 3.0
RP79: 12/21/2012 3:00:24 AM - Software Distribution Service 3.0
RP80: 12/21/2012 4:47:56 AM - Software Distribution Service 3.0
RP81: 12/22/2012 3:33:55 AM - Software Distribution Service 3.0
RP82: 12/23/2012 1:53:53 AM - Software Distribution Service 3.0
RP83: 12/24/2012 2:18:22 AM - System Checkpoint
RP84: 12/24/2012 9:22:36 AM - Software Distribution Service 3.0
RP85: 12/25/2012 9:22:39 AM - Software Distribution Service 3.0
RP86: 12/26/2012 9:22:42 AM - Software Distribution Service 3.0
RP87: 12/27/2012 10:18:23 AM - System Checkpoint
RP88: 12/28/2012 9:23:45 AM - Software Distribution Service 3.0
RP89: 12/28/2012 7:23:03 PM - Installed %1 %2.
RP90: 12/28/2012 7:23:19 PM - Printer Driver Microsoft XPS Document Writer Installed
RP91: 12/29/2012 9:26:13 AM - Software Distribution Service 3.0
RP92: 12/30/2012 3:09:32 AM - Software Distribution Service 3.0
RP93: 12/30/2012 8:03:49 AM - Printer Driver Microsoft XPS Document Writer Installed
RP94: 12/31/2012 3:00:21 AM - Software Distribution Service 3.0
RP95: 12/31/2012 4:14:06 AM - Software Distribution Service 3.0
RP96: 1/1/2013 4:08:45 AM - Software Distribution Service 3.0
RP97: 1/2/2013 4:08:16 AM - Software Distribution Service 3.0
RP98: 1/3/2013 4:08:41 AM - Software Distribution Service 3.0
RP99: 1/4/2013 3:00:18 AM - Software Distribution Service 3.0
RP100: 1/4/2013 4:08:48 AM - Software Distribution Service 3.0
RP101: 1/5/2013 4:09:54 AM - Software Distribution Service 3.0
RP102: 1/6/2013 2:21:45 AM - Software Distribution Service 3.0
RP103: 1/6/2013 4:14:54 AM - Software Distribution Service 3.0
RP104: 1/7/2013 4:10:45 AM - Software Distribution Service 3.0
RP105: 1/8/2013 4:07:09 PM - System Checkpoint
RP106: 1/10/2013 9:44:41 PM - Software Distribution Service 3.0
RP107: 1/11/2013 3:01:02 AM - Software Distribution Service 3.0
RP108: 1/11/2013 9:35:00 PM - Software Distribution Service 3.0
RP109: 1/12/2013 3:00:20 AM - Software Distribution Service 3.0
RP110: 1/12/2013 9:51:38 PM - Software Distribution Service 3.0
RP111: 1/13/2013 2:28:47 AM - Software Distribution Service 3.0
RP112: 1/13/2013 9:51:30 PM - Software Distribution Service 3.0
RP113: 1/14/2013 9:52:29 PM - Software Distribution Service 3.0
.
==== Installed Programs ======================
.
Adobe Flash Player 11 ActiveX
Adobe Reader XI
Canon Camera Access Library
Canon DIGITAL CAMERA Solution Disk Software Guide
CANON iMAGE GATEWAY MyCamera Download Plugin
CANON iMAGE GATEWAY Task for ZoomBrowser EX
Canon MOV Decoder
Canon MOV Encoder
Canon MovieEdit Task for ZoomBrowser EX
Canon PowerShot ELPH 100 HS_IXUS 115 HS Camera User Guide
Canon Utilities CameraWindow DC 8
Canon Utilities CameraWindow Launcher
Canon Utilities Movie Uploader for YouTube
Canon Utilities MyCamera
Canon Utilities PhotoStitch
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
CCleaner
Compatibility Pack for the 2007 Office system
Google Chrome
Google Update Helper
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections Drivers
Intel® PROSet for Wired Connections
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Antimalware
Microsoft Application Error Reporting
Microsoft Excel 97
Microsoft Office File Validation Add-In
Microsoft Office Standard Edition 2003
Microsoft Security Client
Microsoft Security Essentials
Microsoft Visual C++ 2005 Redistributable
Microsoft Word 2000
Microsoft Works 2000
Microsoft Works 2000 Setup Launcher
MSXML 6.0 Parser (KB925673)
NETGEAR WNA3100 wireless USB 2.0 adapter
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544521)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219-v2)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135-v2)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2731847-v2)
Security Update for Windows XP (KB2744842)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2753842)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2761226)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982665)
SigmaTel Audio
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
Spybot - Search & Destroy
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB973815)
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Presentation Foundation
Windows XP Service Pack 3
Word in Works Suite add-in
XML Paper Specification Shared Components Pack 1.0
.
==== Event Viewer Messages From Past Week ========
.
1/8/2013 5:56:02 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.141.3288.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9002.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
1/8/2013 5:47:11 PM, error: System Error [1003] - Error code 100000d4, parameter1 aa461038, parameter2 0000001c, parameter3 00000001, parameter4 80502d32.
1/8/2013 5:44:40 PM, error: SideBySide [59] - Generate Activation Context failed for C:\WINDOWS\system32\wscntfy.exe. Reference error message: The operation completed successfully. .
1/8/2013 4:15:02 PM, error: SideBySide [59] - Generate Activation Context failed for C:\Program Files\Google\Chrome\Application\chrome.exe. Reference error message: The operation completed successfully. .
1/8/2013 4:00:21 PM, error: Srv [2019] - The server was unable to allocate from the system nonpaged pool because the pool was empty.
1/8/2013 3:00:10 AM, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.Windows.Common-Controls. Reference error message: Insufficient system resources exist to complete the requested service. .
1/8/2013 3:00:10 AM, error: SideBySide [59] - Generate Activation Context failed for C:\WINDOWS\system32\wuapi.dll. Reference error message: The operation completed successfully. .
1/7/2013 5:29:09 AM, error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: On Access Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver skipped scanning items and is in pass through mode. This may be due to low resource conditions.
1/11/2013 9:43:40 PM, error: System Error [1003] - Error code 1000000a, parameter1 00000000, parameter2 0000001c, parameter3 00000001, parameter4 804fb098.
1/11/2013 3:15:58 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2742596).
1/11/2013 3:10:16 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Microsoft .NET Framework 3.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2756918).
1/11/2013 3:08:59 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, Server 2008 x86 (KB2736416).
.
==== End Of File ===========================

#5 gringo_pr

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Posted 15 January 2013 - 12:23 AM

Hello


These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.


-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#6 Snow731

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Posted 15 January 2013 - 12:50 AM

# AdwCleaner v2.105 - Logfile created 01/14/2013 at 23:42:01
# Updated 08/01/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : JPLoffice - HOME-JLITAM
# Boot Mode : Normal
# Running from : C:\Documents and Settings\JPLoffice\My Documents\Downloads\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Google Chrome v24.0.1312.52

File : C:\Documents and Settings\JPLoffice\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [736 octets] - [14/01/2013 23:42:01]

########## EOF - C:\AdwCleaner[S1].txt - [795 octets] ##########

#7 Snow731

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Posted 15 January 2013 - 12:54 AM

when the computer restarted I get an "IDT Audio System tray application has encountered a problem" message

#8 Snow731

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Posted 15 January 2013 - 01:02 AM

RogueKiller V8.4.3 [Jan 10 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : JPLoffice [Admin rights]
Mode : Scan -- Date : 01/15/2013 00:01:36

Bad processes : 0

Registry Entries : 0

Particular Files / Folders:

Driver : [LOADED]

HOSTS File:
--> C:\WINDOWS\system32\drivers\etc\hosts

127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
[...]


MBR Check:

+++++ PhysicalDrive0: ST380819AS +++++
--- User ---
[MBR] b6250b7dec02123c54cfe0404841b955
[BSP] 11d467b9f31927f29d49c85858b51038 : Windows XP MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 76285 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[3]_S_01152013_02d0001.txt >>
RKreport[1]_S_01142013_02d2357.txt ; RKreport[2]_D_01152013_02d0001.txt ; RKreport[3]_S_01152013_02d0001.txt

#9 Snow731

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Posted 15 January 2013 - 12:32 PM

This is the txt from the first scan I pressed scan again.

RogueKiller V8.4.3 [Jan 10 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : JPLoffice [Admin rights]
Mode : Scan -- Date : 01/14/2013 23:57:08

Bad processes : 0

Registry Entries : 1
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

Particular Files / Folders:

Driver : [LOADED]

HOSTS File:
--> C:\WINDOWS\system32\drivers\etc\hosts

127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
[...]


MBR Check:

+++++ PhysicalDrive0: ST380819AS +++++
--- User ---
[MBR] b6250b7dec02123c54cfe0404841b955
[BSP] 11d467b9f31927f29d49c85858b51038 : Windows XP MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 76285 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[1]_S_01142013_02d2357.txt >>
RKreport[1]_S_01142013_02d2357.txt

#10 gringo_pr

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Posted 15 January 2013 - 12:32 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 Snow731

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Posted 15 January 2013 - 04:26 PM

ComboFix 13-01-15.02 - JPLoffice 01/15/2013 15:04:15.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.120 [GMT -6:00]
Running from: c:\documents and settings\JPLoffice\Desktop\Computer Check\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\system32\Packet.dll
c:\windows\system32\pthreadVC.dll
c:\windows\system32\wpcap.dll
.
c:\windows\system32\drivers\i8042prt.sys was missing
Restored copy from - c:\windows\ServicePackFiles\i386\i8042prt.sys
.
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
-------\Service_NPF
.
.
((((((((((((((((((((((((( Files Created from 2012-12-15 to 2013-01-15 )))))))))))))))))))))))))))))))
.
.
2013-01-15 21:10 . 2008-04-14 06:48 52480 -c--a-w- c:\windows\system32\dllcache\i8042prt.sys
2013-01-15 21:10 . 2008-04-14 06:48 52480 ----a-w- c:\windows\system32\drivers\i8042prt.sys
2013-01-15 03:52 . 2012-11-08 18:00 6812136 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{2A139823-1EF8-42C6-8F93-715F1451D575}\mpengine.dll
2013-01-08 23:56 . 2013-01-08 23:56 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\PCHealth
2012-12-30 10:08 . 2012-12-30 10:15 -------- d-----w- C:\b12a368068e188d25e7a
2012-12-30 09:25 . 2012-12-30 09:25 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2012-12-29 01:32 . 2012-12-29 01:32 -------- d-----w- c:\documents and settings\All Users\Application Data\ZoomBrowser
2012-12-29 01:31 . 2012-12-29 01:34 -------- d-----w- c:\program files\Canon
2012-12-29 01:30 . 2012-12-29 01:30 -------- d-----w- c:\program files\MSBuild
2012-12-29 01:24 . 2012-12-31 09:43 -------- d-----w- c:\windows\system32\XPSViewer
2012-12-29 01:23 . 2012-12-29 01:23 -------- d-----w- c:\program files\Reference Assemblies
2012-12-29 01:23 . 2008-07-06 12:06 89088 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\filterpipelineprintproc.dll
2012-12-29 01:23 . 2006-06-29 19:07 14048 ------w- c:\windows\system32\spmsg2.dll
2012-12-25 20:01 . 2012-12-25 20:01 -------- d-----w- c:\program files\Common Files\Canon
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-12-16 12:23 . 2004-08-04 12:00 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-12-14 22:49 . 2012-10-18 23:15 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-11-13 01:25 . 2004-08-04 12:00 1866368 ----a-w- c:\windows\system32\win32k.sys
2012-11-08 18:00 . 2012-10-17 14:11 6812136 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2012-11-06 02:01 . 2012-10-16 21:57 1371648 ----a-w- c:\windows\system32\msxml6.dll
2012-11-02 02:02 . 2004-08-04 12:00 375296 ----a-w- c:\windows\system32\dpnet.dll
2012-11-01 12:17 . 2004-08-04 12:00 916992 ----a-w- c:\windows\system32\wininet.dll
2012-11-01 12:17 . 2004-08-04 12:00 43520 ------w- c:\windows\system32\licmgr10.dll
2012-11-01 12:17 . 2004-08-04 12:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-11-01 00:35 . 2004-08-04 12:00 385024 ------w- c:\windows\system32\html.iec
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2011-06-15 997920]
"IDTSysTrayApp"="sttray.exe" [2007-09-06 405504]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-10-14 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-10-14 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-10-14 114688]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-09-24 926896]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2003-08-06 114741]
"StorageGuard"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-02-13 155648]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-02-26 437160]
.
c:\documents and settings\JPLoffice\Start Menu\Programs\Startup\
Microsoft Find Fast.lnk - c:\program files\Microsoft Office\Office\FINDFAST.EXE [1996-12-3 111376]
Office Startup.lnk - c:\program files\Microsoft Office\Office\OSA.EXE [1996-12-3 51984]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-9-4 65588]
Microsoft Works Calendar Reminders.lnk - c:\program files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe [1999-9-4 53317]
NETGEAR WNA3100 Genie.lnk - c:\program files\NETGEAR\WNA3100\WNA3100.exe [2012-10-18 8364288]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
.
R2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [10/18/2012 5:15 PM 398184]
R2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [10/18/2012 5:15 PM 682344]
R3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\drivers\bcmwlhigh5.sys [10/18/2012 3:51 PM 1034240]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [10/18/2012 5:15 PM 21104]
S1 MpKsl06ec4a38;MpKsl06ec4a38;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{2A139823-1EF8-42C6-8F93-715F1451D575}\MpKsl06ec4a38.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{2A139823-1EF8-42C6-8F93-715F1451D575}\MpKsl06ec4a38.sys [?]
S2 WSWNA3100;WSWNA3100;c:\program files\NETGEAR\WNA3100\WifiSvc.exe [10/18/2012 3:51 PM 303360]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-01-11 08:36 1606760 ----a-w- c:\program files\Google\Chrome\Application\24.0.1312.52\Installer\setup.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-01-15 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-10-18 22:05]
.
2013-01-15 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-10-18 22:05]
.
2013-01-15 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Microsoft Security Client\Antimalware\MpCmdRun.exe [2011-04-27 21:39]
.
.
------- Supplementary Scan -------
.
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.1.1
.
- - - - ORPHANS REMOVED - - - -
.
HKCU-Run-Sonic RecordNow! - (no file)
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-01-15 15:13
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_4_402_287_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_4_402_287_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(288)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Microsoft Security Client\Antimalware\MsMpEng.exe
c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe
c:\program files\Canon\CAL\CALMAIN.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2013-01-15 15:17:28 - machine was rebooted
ComboFix-quarantined-files.txt 2013-01-15 21:17
.
Pre-Run: 19,877,908,480 bytes free
Post-Run: 22,470,397,952 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
.
- - End Of File - - F35B70A427A3B55950DCDB66E089FB8D

#12 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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Posted 15 January 2013 - 04:46 PM

Greetings

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 Snow731

Snow731
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  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:04:14 PM

Posted 15 January 2013 - 05:08 PM

ComboFix 13-01-15.02 - JPLoffice 01/15/2013 15:56:37.2.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.49 [GMT -6:00]
Running from: c:\documents and settings\JPLoffice\Desktop\Computer Check\ComboFix.exe
Command switches used :: c:\documents and settings\JPLoffice\Desktop\Computer Check\CFScript.txt
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
.
((((((((((((((((((((((((( Files Created from 2012-12-15 to 2013-01-15 )))))))))))))))))))))))))))))))
.
.
2013-01-15 21:10 . 2008-04-14 06:48 52480 -c--a-w- c:\windows\system32\dllcache\i8042prt.sys
2013-01-15 21:10 . 2008-04-14 06:48 52480 ----a-w- c:\windows\system32\drivers\i8042prt.sys
2013-01-15 03:52 . 2012-11-08 18:00 6812136 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{2A139823-1EF8-42C6-8F93-715F1451D575}\mpengine.dll
2013-01-08 23:56 . 2013-01-08 23:56 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\PCHealth
2012-12-30 10:08 . 2012-12-30 10:15 -------- d-----w- C:\b12a368068e188d25e7a
2012-12-30 09:25 . 2012-12-30 09:25 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2012-12-29 01:32 . 2012-12-29 01:32 -------- d-----w- c:\documents and settings\All Users\Application Data\ZoomBrowser
2012-12-29 01:31 . 2012-12-29 01:34 -------- d-----w- c:\program files\Canon
2012-12-29 01:30 . 2012-12-29 01:30 -------- d-----w- c:\program files\MSBuild
2012-12-29 01:24 . 2012-12-31 09:43 -------- d-----w- c:\windows\system32\XPSViewer
2012-12-29 01:23 . 2012-12-29 01:23 -------- d-----w- c:\program files\Reference Assemblies
2012-12-29 01:23 . 2008-07-06 12:06 89088 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\filterpipelineprintproc.dll
2012-12-29 01:23 . 2006-06-29 19:07 14048 ------w- c:\windows\system32\spmsg2.dll
2012-12-25 20:01 . 2012-12-25 20:01 -------- d-----w- c:\program files\Common Files\Canon
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-12-16 12:23 . 2004-08-04 12:00 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-12-14 22:49 . 2012-10-18 23:15 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-11-13 01:25 . 2004-08-04 12:00 1866368 ----a-w- c:\windows\system32\win32k.sys
2012-11-08 18:00 . 2012-10-17 14:11 6812136 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2012-11-06 02:01 . 2012-10-16 21:57 1371648 ----a-w- c:\windows\system32\msxml6.dll
2012-11-02 02:02 . 2004-08-04 12:00 375296 ----a-w- c:\windows\system32\dpnet.dll
2012-11-01 12:17 . 2004-08-04 12:00 916992 ----a-w- c:\windows\system32\wininet.dll
2012-11-01 12:17 . 2004-08-04 12:00 43520 ------w- c:\windows\system32\licmgr10.dll
2012-11-01 12:17 . 2004-08-04 12:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-11-01 00:35 . 2004-08-04 12:00 385024 ------w- c:\windows\system32\html.iec
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2011-06-15 997920]
"IDTSysTrayApp"="sttray.exe" [2007-09-06 405504]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-10-14 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-10-14 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-10-14 114688]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-09-24 926896]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2003-08-06 114741]
"StorageGuard"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-02-13 155648]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-02-26 437160]
.
c:\documents and settings\JPLoffice\Start Menu\Programs\Startup\
Microsoft Find Fast.lnk - c:\program files\Microsoft Office\Office\FINDFAST.EXE [1996-12-3 111376]
Office Startup.lnk - c:\program files\Microsoft Office\Office\OSA.EXE [1996-12-3 51984]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-9-4 65588]
Microsoft Works Calendar Reminders.lnk - c:\program files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe [1999-9-4 53317]
NETGEAR WNA3100 Genie.lnk - c:\program files\NETGEAR\WNA3100\WNA3100.exe [2012-10-18 8364288]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
.
R2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [10/18/2012 5:15 PM 398184]
R2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [10/18/2012 5:15 PM 682344]
R3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\drivers\bcmwlhigh5.sys [10/18/2012 3:51 PM 1034240]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [10/18/2012 5:15 PM 21104]
S1 MpKsl06ec4a38;MpKsl06ec4a38;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{2A139823-1EF8-42C6-8F93-715F1451D575}\MpKsl06ec4a38.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{2A139823-1EF8-42C6-8F93-715F1451D575}\MpKsl06ec4a38.sys [?]
S2 WSWNA3100;WSWNA3100;c:\program files\NETGEAR\WNA3100\WifiSvc.exe [10/18/2012 3:51 PM 303360]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-01-11 08:36 1606760 ----a-w- c:\program files\Google\Chrome\Application\24.0.1312.52\Installer\setup.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-01-15 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-10-18 22:05]
.
2013-01-15 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-10-18 22:05]
.
2013-01-15 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Microsoft Security Client\Antimalware\MpCmdRun.exe [2011-04-27 21:39]
.
.
------- Supplementary Scan -------
.
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.1.1
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-01-15 16:03
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_4_402_287_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_4_402_287_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(2264)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
Completion time: 2013-01-15 16:05:24
ComboFix-quarantined-files.txt 2013-01-15 22:05
ComboFix2.txt 2013-01-15 21:17
.
Pre-Run: 22,460,526,592 bytes free
Post-Run: 22,452,953,088 bytes free
.
- - End Of File - - 7B7154994D75069E9B960C5FF7127B7C

#14 Snow731

Snow731
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  • Members
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  • Local time:04:14 PM

Posted 15 January 2013 - 05:09 PM

I think it would be hard to tell if its doing any better. It seems to still be running at the same slow pace.

#15 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:06:14 PM

Posted 15 January 2013 - 05:20 PM

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here http://www.ccleaner.com/

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. default settings are fine
  • Click Run Cleaner.
  • Close CCleaner.

: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidentally close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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