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laptop not starting up correctly


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#1 Paulrenno

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Posted 14 January 2013 - 02:54 PM

Ive got a Packard Bell laptop but have just noticed that it only starts up intermittently. Mostly I just get 'Windows is starting' and thats it - just a black screen. I have to shut it down and then it starts up in safe mode repairing the incorrect shut down i imagine.

When I do get on, once i click ie, even before Google comes on, i get a message saying ie has had to shut down.

Can anyone help please?

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#2 dc3

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Posted 14 January 2013 - 05:13 PM

Try runing sfc /scannow.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Go to Start, click on All Programs, click on Accessories, right-click Command Prompt, click on Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

A page similar to the one below will open.

Posted Image

Type sfc /scannow and then press ENTER:

This scan consists of five parts and will take a while to run. You will need to be patient and allow it to complete. Stopping it while it is still running can damage your operating system

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#3 Paulrenno

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Posted 15 January 2013 - 07:33 AM

It keeps asking me to insert my Windows CD, but I dont have it. Can I carry on regardless?

#4 dc3

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Posted 15 January 2013 - 10:19 AM

What is the model of this laptop?

Edited by dc3, 16 January 2013 - 07:48 AM.

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#5 Paulrenno

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Posted 16 January 2013 - 03:56 AM

Its a Packard Bell. Its less than 12 months old and up to now has been working fine. It has had a full scan by Microsoft Security Essentials, Advanced System Care and Malwarebytes which picked up about 13 items - after the scan it asked me to restart. I did but of course when it rebooted it only got as far as Windows starting up and then the endless black screen.

#6 dc3

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Posted 16 January 2013 - 07:49 AM

In your first post you explained that this is a Packard Bell, I need to know what the model is.

It keeps asking me to insert my Windows CD


Is this what happens when you try to run sfc /scannow?

Edited by dc3, 16 January 2013 - 07:52 AM.

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#7 Paulrenno

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Posted 17 January 2013 - 03:47 AM

I managed to run sfc /scannow but it only took around 10 minutes and said; Windows resource did not find any intergrity violation ..

However, I remember last installing a programme called 'i livid' which I installed and then deleted. Looking on google it appears that this is a virus. I have since scanned with Malwarebytes and I also went in to Device Manager and disabled and reenabled my video card and so far everything seems back up and working. I also reset IE in Internet Options.

Thank you for your time, it was much appreciated. I think the system was messed up with the virus.




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