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Posted 14 January 2013 - 02:34 PM
Posted 10 May 2013 - 10:42 AM
I have seen this error too and ran multiple scans just as you did, im thoroughly stumped here, can anyone shed some light on this?
Posted 03 June 2013 - 01:06 PM
Hmm, I've looked into this a little and it seems it a high dangerous threat which may not be detected with traditional anti-viruses.
Sounds like this will need elevated help, and I think you should follow these instructions in order to get this checked out to see whether if is a false positive or not.
Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
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