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Local area connection issue


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7 replies to this topic

#1 barrythegreek

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Posted 14 January 2013 - 12:18 PM

My laptop is connected wirelessly at the moment but only getting about 2Mbs according to Speedtest.net . I am a BT costumer & have been onto them several times, tomorrow they are sending an engineer so I went to run a test on there site . It says you should connect by Ethernet which I've done but under the networking tab in the task manager it says disconnected for a couple of seconds then flashes connected 100Mbs then disconnected again. Anybody know what the problem is? BT said that if the fault is in my equipment I have to pay £99 so I'm a bit worried. Until a couple of weeks ago I was getting 5/6Mbs regularly, Any ideas please?

Edited by bloopie, 14 January 2013 - 01:19 PM.
Moved from Internal Hardware to the more appropriate forum. ~bloopie


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#2 barrythegreek

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Posted 14 January 2013 - 01:31 PM

Thanks, sorry :thumbup2:

#3 jhayz

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Posted 14 January 2013 - 06:40 PM

What connection speed do you get on wired? I presume that your subscribed bandwith from BT? Please post the computer and router brand/model next time.

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#4 barrythegreek

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Posted 15 January 2013 - 03:45 AM

Thanks for your reply jhayz

It's a BT 3.0 router & Asus X5DIJ laptop but as I said it's the fact that it doesn't connect wired that's the problem. Don't know what you mean by "I presume that your subscribed bandwith from BT? "

#5 Troy Jollimore

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Posted 15 January 2013 - 11:40 AM

When you connect via Ethernet cable, do you disable your wireless adapter, or disconnect from the wireless network?

#6 barrythegreek

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Posted 15 January 2013 - 01:04 PM

Hadn't tried that Troy, I just went into change adaptor settings & it said the Ethernet cable was unplugged so I checked it & tried a different socket in the router but it still says it's unplugged. I don't have another to test but a friend is going to bring one round & his laptop so we can try & isolate the problem. Thanks

Edited by barrythegreek, 15 January 2013 - 01:05 PM.


#7 jhayz

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Posted 16 January 2013 - 06:54 PM

"I presume that your subscribed bandwith from BT? "


Sorry, I was suppose to ask your ISP connection speed which you posted 5/6 Mbps?. In my place, a faulty ISP modem/router would be replaced for free only if the 1 or 2 years contract has passed or lapsed depending on your signing agreement. The ISP router included was intended for the 2 years warranty or replacement after lapse and continous subscription.

Edited by jhayz, 16 January 2013 - 07:00 PM.

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#8 barrythegreek

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Posted 17 January 2013 - 07:32 AM

The router was replaced but I'm going to rule out everything else before I call BT again. I cancelled the engineer's visit




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