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Dell laptop won't pwr down & virtual memory issues


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3 replies to this topic

#1 BrettC

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Posted 13 January 2013 - 07:33 PM

I have a Dell Vostro 1720 running XP, and recently ran the recommended updates from Dell site. Now, it won't power down when requested. I have to hold the pwr button to shut it down. Also when browsing, it is using virtual memory very quickly, and creates more.

I am running Avast free, and I ran a scan. It found a few files to be corrupted, and it isolated them. It recommended a power-up scan, which was clean. The laptop still has the problems. I ran another scan, and Avast just disappeared during the scan. I started it again, and it came up clean.

After updating the drivers, I get a pop-up saying the Dell wireless driver is not installed. The windows wireless driver finds the network, and is getting me connected. I am not worried about this, but I mention it in case it is pertinent.

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#2 hamluis

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Posted 13 January 2013 - 09:08 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 BrettC

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Posted 13 January 2013 - 09:38 PM

Hi Louis,

Thanks for your help!


First, MiniToolBox results:

MiniToolBox by Farbar Version:10-01-2013
Ran by Brett (administrator) on 13-01-2013 at 20:29:09
Running from "C:\Documents and Settings\Brett\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (01/13/2013 05:34:34 PM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:
%%2

Error: (01/13/2013 05:34:34 PM) (Source: Service Control Manager) (User: )
Description: The HID Input Service service terminated with the following error:
%%126

Error: (01/13/2013 05:33:45 PM) (Source: 0) (User: )
Description: 1394 Net Adapter #2

Error: (01/13/2013 04:27:36 PM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:
%%2

Error: (01/13/2013 04:27:36 PM) (Source: Service Control Manager) (User: )
Description: The HID Input Service service terminated with the following error:
%%126

Error: (01/13/2013 04:26:40 PM) (Source: 0) (User: )
Description: 1394 Net Adapter #2

Error: (01/13/2013 00:21:54 AM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:
%%2

Error: (01/13/2013 00:21:54 AM) (Source: Service Control Manager) (User: )
Description: The HID Input Service service terminated with the following error:
%%126

Error: (01/13/2013 00:20:59 AM) (Source: 0) (User: )
Description: 1394 Net Adapter #2

Error: (01/12/2013 02:14:43 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.102 on the
Network Card with network address 002556203643.


Microsoft Office Sessions:
=========================
Error: (01/07/2012 11:29:45 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 59 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

3D Home Design by Livecad (free version)
7-Zip 9.20
AC3Filter 2.5b (Version: 2.5b)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.146)
Adobe Flash Player 11 Plugin (Version: 11.5.502.146)
Adobe Reader 9.5.3 (Version: 9.5.3)
AiO_Scan_CDA (Version: 70.0.231.000)
Akamai NetSession Interface
Apple Application Support (Version: 1.4.1)
Apple Software Update (Version: 2.1.1.116)
Audacity 1.2.6
AudibleManager (Version: 2089882838.2089882900.2090328352.2089882858)
Avanquest update (Version: 1.21)
avast! Free Antivirus (Version: 7.0.1474.0)
Bass Audio Decoder (remove only)
Bing Bar (Version: 7.0.850.0)
Canon i850
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MP Navigator EX 3.1
Canon MX870 series MP Drivers
Canon MX870 series User Registration
Canon Speed Dial Utility
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
CD Audio Reader Filter (remove only)
Cisco WebEx Meeting Center for Firefox or Chrome (Version: 8.17.2100)
Cisco WebEx Meetings
CutePDF Writer 3.0 (Version: 3.0)
DCoder Image Source (remove only)
Dell Driver Download Manager (Version: 2.1.0.0)
Dell Support Center (Version: 3.2.6032.102)
Dell System Detect (Version: 3.3.2.1)
Dell Touchpad (Version: 7.4.102.102)
Dell Wireless WLAN Card Utility (Version: 5.10.79.22)
DirectVobSub (remove only)
DScaler 5 Mpeg Decoders
DVD Architect Studio 5.0 (Version: 5.0.156)
ESET Online Scanner v3
ffdshow v1.2.4453 [2012-05-21] (Version: 1.2.4453.0)
FFMPEG Core Files (remove only)
Gabest MPEG Splitter (remove only)
Google Chrome (Version: 24.0.1312.52)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.123)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
Haali Media Splitter
HiJackThis (Version: 1.0.0)
HL-2270DW (Version: 1.0.6.0)
HP Photosmart, Officejet and Deskjet 7.0.A (Version: 7.0)
IDT Audio (Version: 1.0.6147.0)
Intel PROSet Wireless
Intel® PROSet/Wireless WiFi Software (Version: 12.00.4000)
IrfanView (remove only)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 21 (Version: 6.0.210)
Junk Mail filter update (Version: 14.0.8089.726)
LAV Filters 0.51.3 (Version: 0.51.3)
MadVR (remove only)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft IntelliPoint 7.1 (Version: 7.10.344.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MONOGRAM AMR Splitter/Decoder (remove only)
Move Media Player
Mozilla Firefox 6.0.2 (x86 en-US) (Version: 6.0.2)
MSVCRT (Version: 14.0.1468.721)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB927977) (Version: 6.00.3890.0)
NVIDIA Drivers
O2Micro Flash Memory Card Windows Driver (Version: 2.0.03)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenSource AVI Splitter (remove only)
OpenSource DTS/AC3/DD+ Source Filter (remove only)
OpenSource Flash Video Splitter (remove only)
PhotoScape
PowerDVD DX (Version: 8.2.5024)
QFolder (Version: 1.00.0000)
QuickTime (Version: 7.69.80.9)
RealMedia (remove only)
REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.24.0000)
Roxio Activation Module (Version: 1.0)
Roxio Creator Audio (Version: 3.5.0)
Roxio Creator BDAV Plugin (Version: 3.5.0)
Roxio Creator Copy (Version: 3.5.0)
Roxio Creator Data (Version: 3.5.0)
Roxio Creator DE (Version: 3.5.0)
Roxio Creator Tools (Version: 3.5.0)
Roxio Drag-to-Disc (Version: 9.1)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
RSDLite (Version: 4.6)
Scan (Version: 7.0.0.0)
Segoe UI (Version: 14.0.4327.805)
SHOUTcast Source (remove only)
Sonic CinePlayer Decoder Pack (Version: 4.2.0)
Sound Forge Audio Studio 10.0 (Version: 10.0.178)
Spybot - Search & Destroy (Version: 1.6.2)
SpywareBlaster 4.4 (Version: 4.4.0)
UniPrint Client 5.0 (Version: 5.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951618-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB976749) (Version: 1)
Vegas Movie Studio HD Platinum 11.0 (Version: 11.0.322)
VLC media player 2.0.3 (Version: 2.0.3)
WebFldrs XP (Version: 9.50.7523)
Winamp (Version: 5.572 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Format 11 runtime
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows Search 4.0 (Version: 04.00.6001.503)
XML Paper Specification Shared Components Pack 1.0
Yahoo! BrowserPlus 2.9.8
ZipGenius 6 (6.0.3.1150) (Version: 6.0)
Zoom Player (remove only)

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 3066.88 MB
Available physical RAM: 1757.32 MB
Total Pagefile: 4951.94 MB
Available Pagefile: 1984.01 MB
Total Virtual: 2047.88 MB
Available Virtual: 1994.68 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:298.05 GB) (Free:216.56 GB) NTFS
3 Drive z: (OS) (Fixed) (Total:298.05 GB) (Free:216.56 GB) NTFS

========================= Users: ========================================

User accounts for \\BRETT-VOSTRO

Administrator Brett Guest
HelpAssistant SUPPORT_388945a0


**** End of log ****


And now the snapshot:
http://speccy.piriform.com/results/Tpk6NLUHQ6ojxRaFuNgVkQN

#4 hamluis

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Posted 14 January 2013 - 03:31 PM

Unfortunately...I don't see anything that jumps out as problematical.

I would do 2 things:

a. Uninstall your NIC drivers, then reinstall same.

b. Run chkdsk /r command.

I see no indication of virtual memory issues...why do you perceive the system as having such?

Why is Hijack This installed?

Your java is outdated, http://www.java.com/en/download/index.jsp .

I (personal choice) would also uninstall Windows Search 4.0 and Spybot.

I would do 2 things:

a. Uninstall your NIC drivers, then reinstall same.

b. Run chkdsk /r command after removing suggested items.

XP shutdown issues are common...removing the suggested programs may eliminate such.

Louis




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