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Need Help with Malware

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2 replies to this topic

#1 ProTree500


  • Members
  • 8 posts
  • Local time:08:14 PM

Posted 13 January 2013 - 07:06 PM

I am fixing a pc for a friend, there was a virus / malware that is still possibly on the pc. Started with Norton 360 didnt find the infection, malware bytes was locking up on the scanning. Finally was able to run Avast and it also didnt find it. I was able to run adwcleaner this is the report it came back after deletion of the infected find.

# AdwCleaner v2.105 - Logfile created 01/13/2013 at 16:42:39
# Updated 08/01/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# Boot Mode : Normal
# Running from : C:\Documents and Settings\bill\My Documents\Downloads\AdwCleaner.exe
# Option [Delete]

***** [Services] *****

Stopped & Deleted : WajamUpdater

***** [Files / Folders] *****

File Deleted : C:\Documents and Settings\bill\Application Data\Mozilla\Firefox\Profiles\1ldr8ixz.default\bprotector_extensions.sqlite
File Deleted : C:\Documents and Settings\bill\Application Data\Mozilla\Firefox\Profiles\1ldr8ixz.default\bprotector_prefs.js
File Deleted : C:\Documents and Settings\bill\Application Data\Mozilla\Firefox\Profiles\1ldr8ixz.default\searchplugins\babylon1.xml
File Deleted : C:\Documents and Settings\bill\Application Data\Mozilla\Firefox\Profiles\1ldr8ixz.default\searchplugins\safesearch.xml
File Deleted : C:\END
Folder Deleted : C:\Documents and Settings\All Users\Application Data\BrowserProtect
Folder Deleted : C:\Documents and Settings\All Users\Start Menu\Programs\Zoom Downloader
Folder Deleted : C:\Documents and Settings\bill\Application Data\imeshbandmltbpi
Folder Deleted : C:\Documents and Settings\bill\Local Settings\Application Data\Wajam
Folder Deleted : C:\Documents and Settings\yahoos\Application Data\imeshbandmltbpi
Folder Deleted : C:\Documents and Settings\yahoos\Application Data\mediabarim
Folder Deleted : C:\Program Files\Ask.com
Folder Deleted : C:\Program Files\Dogpile Bundle Toolbar
Folder Deleted : C:\Program Files\Zoom Downloader

***** [Registry] *****

Key Deleted : HKCU\Software\DataMngr
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\MenuExt\&Search
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{474597C5-AB09-49D6-A4D5-2E8D7341384E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E5C66DD8-308B-4a4f-AF0A-3D04F25B5343}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{28387537-E3F9-4ED7-860C-11E69AF4A8A0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{474597C5-AB09-49D6-A4D5-2E8D7341384E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}
Key Deleted : HKCU\Software\Wajam
Key Deleted : HKCU\Software\Zugo
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FAEE6D5-34F4-42AA-8025-3FD8F3EC4634}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{28387537-E3F9-4ED7-860C-11E69AF4A8A0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5D64294B-1341-4FE7-B6D8-7C36828D4DD5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E5C66DD8-308B-4a4f-AF0A-3D04F25B5343}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{431532BD-0AE1-4ABC-BE8C-919F3D1332E2}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{095BFD3C-4602-4FE1-96F1-AEFAFBFD067D}
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamBHO
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamBHO.1
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamDownloader
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamDownloader.1
Key Deleted : HKLM\SOFTWARE\FCTB000060231
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{250BECD2-5C43-48cf-A3C6-666338526D67}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\mywebsearch bar uninstall
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\QuestBrowse
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ShoppingReport2
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{28387537-E3F9-4ED7-860C-11E69AF4A8A0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E5C66DD8-308B-4a4f-AF0A-3D04F25B5343}
Key Deleted : HKLM\Software\Wajam
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\WajamUpdater
Key Deleted : HKU\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKU\S-1-5-19\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKU\S-1-5-20\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKU\S-1-5-21-789336058-1637723038-682003330-1006\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{9D425283-D487-4337-BAB6-AB8354A81457}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{28387537-E3F9-4ED7-860C-11E69AF4A8A0}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{9D425283-D487-4337-BAB6-AB8354A81457}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [10]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v16.0.2 (en-US)

File : C:\Documents and Settings\bill\Application Data\Mozilla\Firefox\Profiles\1ldr8ixz.default\prefs.js

C:\Documents and Settings\bill\Application Data\Mozilla\Firefox\Profiles\1ldr8ixz.default\user.js ... Deleted !

Deleted : user_pref("avg.install.userHPSettings", "hxxp://search.babylon.com/?affID=110804&tt=5212_7&babsrc=HP[...]
Deleted : user_pref("avg.install.userSPSettings", "Search the web (Babylon)");
Deleted : user_pref("extensions.BabylonToolbar.admin", false);
Deleted : user_pref("extensions.BabylonToolbar.aflt", "babsst");
Deleted : user_pref("extensions.BabylonToolbar.appId", "{BDB69379-802F-4eaf-B541-F8DE92DD98DB}");
Deleted : user_pref("extensions.BabylonToolbar.autoRvrt", "false");
Deleted : user_pref("extensions.BabylonToolbar.dfltLng", "en");
Deleted : user_pref("extensions.BabylonToolbar.excTlbr", false);
Deleted : user_pref("extensions.BabylonToolbar.id", "749fadcc000000000000001d7e952239");
Deleted : user_pref("extensions.BabylonToolbar.instlDay", "15699");
Deleted : user_pref("extensions.BabylonToolbar.instlRef", "sst");
Deleted : user_pref("extensions.BabylonToolbar.prdct", "BabylonToolbar");
Deleted : user_pref("extensions.BabylonToolbar.prtnrId", "babylon");
Deleted : user_pref("extensions.BabylonToolbar.rvrt", "false");
Deleted : user_pref("extensions.BabylonToolbar.tlbrId", "base");
Deleted : user_pref("extensions.BabylonToolbar.tlbrSrchUrl", "hxxp://search.babylon.com/?babsrc=TB_def&mntrId=[...]
Deleted : user_pref("extensions.BabylonToolbar.vrsn", "");
Deleted : user_pref("extensions.BabylonToolbar.vrsni", "");
Deleted : user_pref("extensions.BabylonToolbar_i.babExt", "");
Deleted : user_pref("extensions.BabylonToolbar_i.babTrack", "affID=110804&tt=5212_7");
Deleted : user_pref("extensions.BabylonToolbar_i.excTlbr", false);
Deleted : user_pref("extensions.BabylonToolbar_i.newTab", false);
Deleted : user_pref("extensions.BabylonToolbar_i.smplGrp", "none");
Deleted : user_pref("extensions.BabylonToolbar_i.srcExt", "ss");
Deleted : user_pref("extensions.BabylonToolbar_i.vrsnTs", "");

File : C:\Documents and Settings\yahoos\Application Data\Mozilla\Firefox\Profiles\am8mi9o7.default\prefs.js

[OK] File is clean.


AdwCleaner[R1].txt - [9014 octets] - [13/01/2013 16:35:59]
AdwCleaner[S1].txt - [8833 octets] - [13/01/2013 16:42:39]

########## EOF - C:\AdwCleaner[S1].txt - [8893 octets] ##########


Currently I am only able to use Firefox browser, Internet Explorer doesn't work at all.
If I right click on the IE icon on the desktop it shows this in the menu list
- Browse the Internet
- naom

not sure what the "naom" is or if it is part of the virus. I also cannot double click anything on the desktop to open.
I am currently going to run ESET Online Scanner, and will post the results.
Any help would be greatly appreciated.

BC AdBot (Login to Remove)


#2 nasdaq


  • Malware Response Team
  • 40,532 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:14 PM

Posted 14 January 2013 - 11:35 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Close any open browsers, and all other programs working. Make sure you save your file if working on a document.
  • Do not install any other programs until this if fixed.[/b]
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Please post the logs and let me know if the problem persists.

#3 nasdaq


  • Malware Response Team
  • 40,532 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:14 PM

Posted 21 January 2013 - 10:58 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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