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Mozilla Crash Reporter


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#1 Bob10113

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Posted 12 January 2013 - 11:46 PM

I've got Windows 7. Yesterday, nothing was wrong. Today, any time I try to open firefox, I get the same error message, and no matter what I try, I can't get it to not give me that message. I tried uninstalling it, reinstalling it, running a malwarebytes anti-malware scan (found a trojan, succesfully deleted it) and the problem persists. I searched google, and some suggest that it may be an infection or corruption.

Please help!

Mozilla Crash Reporter

We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.


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#2 boopme

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Posted 13 January 2013 - 09:12 PM

Hello Bob

Did you send a crash report.

MiniToolBox
Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
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