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Please help! Adware/spyware/viruses?

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2 replies to this topic

#1 Belle114


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  • Local time:03:46 PM

Posted 12 January 2013 - 06:34 PM

Hi My name is Cori. Today after using my computer all day long, I realized something didn't look right. I have a new toolbar on my PC. I am running Windows 8 on this new laptop. It is an HP 2000 notebook. On the toolbar, it has a green radio button, and also has red flashing box saying PC is running poor. I went into my control panel and saw there were 5 programs installed. As this is the first time I have ever had this happen, and thought my son downloaded some games or something, I started to uninstall them. 4 of the 5 were named...Wajam, Yontoo, Babylon Chrome, and Babylon toolbar. I cannot remember the last one. I tried uninstalling the Yontoo, and a box came up saying ...Are you looking to disable an app from Yontoo, and that it is a shared program. It said the only way to disable them is to uncheck them. Then another box that said to completely remove Yontoo from your system ....i highlighted that option. However, this is where i am now. I haven't done anything else, but when i open Internet Explorer i am still getting the Babylon.search redirect. Please help!i contacted my cousin who is better at this stuff than I am, and he referred me to BleepingComputer. I need to get this Virus/malware/adware/spyware off my PC. Thank you so much for all your help!!!

Also, I wangted to point out, I am pretty sure these are "pop-up's" from Wizard 101. My son has been playing these games, and when he logs off i sometimes noticed a "provocative" pop-up. This is a brand new PC, and i have yet to learn how to block sites/downloads. I hate that I don't have a clue when it comes to this stuff, it is all so very new to me. Thank you soo much for all the help, my cousin HIGHLY recommended I come to this site for help.

The attachment is my home screen pic when i attempt to logon to IE, or Google Chrome.

Attached Files

BC AdBot (Login to Remove)


#2 gringo_pr


    Bleepin Gringo

  • Malware Response Team
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Posted 12 January 2013 - 07:08 PM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I need to get some reports to get a base to start from so I need you to run these programs first.


  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop


    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs

  • In your next post I need the following

  • both reports from DDS
  • report from security check
  • let me know of any problems you may have had


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Animal


    Bleepin' Animinion

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Posted 13 January 2013 - 07:51 PM

Member already being helped in the Am I Infected forum: http://www.bleepingcomputer.com/forums/topic481541.html/

To avoid confusion for member and those wishing to help, this topic is closed.

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