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Virus: Unable to Run any exe files

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36 replies to this topic

#1 KevinZ


  • Members
  • 20 posts
  • Local time:01:49 PM

Posted 12 January 2013 - 11:18 AM

-The laptop is unable to connect to the internet
-On startup it opens a number of IE windows and a number of View Downloads windows with random ,exe files listed in them
-She was working with one of her friends and had tried to load spybot seek/destroy, conbofix, and who knows what else.
-The laptop will not run those exe files
-It brings up the View Downloads window and asks if you want to run or save the program
-If you choose run or save it responds with the programs publisher couldn't be verified. Are you sure you want to run the program?
-Hitting run just creates another entry in the View Downloads box
-Renaming combo fix did nothing at all
-When combofix and spybot seek/destroy were saved to the desktop they save with the ie (blue e) icon instead of their own specific trademark icons
-Her friend did something with OTL (I am not too familiar with OTL), but it didn't work so she gave up
-Attempting to open a clean ie window again opens a View Downloads box with the iexplore.exe asking if you wany to run or save the program

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16457
Run by gibason at 8:43:22 on 2013-01-12
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6051.4960 [GMT -7:00]
AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\PC Checkup\SymcPCCULaunchSvc.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://xfinity.comcast.net/?cid=xfrtem&cid=mtmh02202012
uDefault_Page_URL = hxxp://start.toshiba.com/
uProxyOverride = <local>
mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\\ips\ipsbho.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [pcdfsvc] C:\ProgramData\pcdfdata\~!#7906.tmp /min
mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
mRun: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
mRun: [KeNotify] "C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe" LPCM
mRun: [TSleepSrv] C:\Program Files (x86)\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TOBuActivation.exe" UNATTENDED
mRun: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
TCP: NameServer =
TCP: Interfaces\{9B953D95-ACF2-4C00-B03A-8CDFDA457970} : DHCPNameServer =
TCP: Interfaces\{D86FB9AB-D92D-4D79-8D85-F45430FBBEF2} : DHCPNameServer =
TCP: Interfaces\{D86FB9AB-D92D-4D79-8D85-F45430FBBEF2}\24F6E66696C63744F6E6F627 : DHCPNameServer =
TCP: Interfaces\{D86FB9AB-D92D-4D79-8D85-F45430FBBEF2}\34963736F66303834323 : DHCPNameServer =
TCP: Interfaces\{D86FB9AB-D92D-4D79-8D85-F45430FBBEF2}\3586F6274735973616D6F62756D27657563747 : DHCPNameServer =
TCP: Interfaces\{D86FB9AB-D92D-4D79-8D85-F45430FBBEF2}\84967686C616E646370234F627B602620234F666665656 : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-mStart Page = hxxp://start.toshiba.com/
x64-mDefault_Page_URL = hxxp://start.toshiba.com/
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\x64\TOSHIBAMediaControllerIE.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [HSON] C:\Program Files (x86)\TOSHIBA\TBS\HSON.exe
x64-Run: [TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE3 /MAXX3
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [ThpSrv] C:\windows\System32\thpsrv /logon
x64-Run: [Teco] "C:\Program Files (x86)\TOSHIBA\TECO\Teco.exe" /r
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
x64-Run: [TosWaitSrv] C:\Program Files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
============= SERVICES / DRIVERS ===============
R0 Thpdrv;TOSHIBA HDD Protection Driver;C:\windows\System32\drivers\thpdrv.sys [2011-3-23 36992]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;C:\windows\System32\drivers\Thpevm.sys [2009-6-29 14784]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\System32\drivers\tos_sps64.sys [2011-12-23 482384]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\\ccsvchst.exe [2012-8-14 138272]
R2 Norton PC Checkup Application Launcher;Norton PC Checkup Application Launcher;C:\Program Files (x86)\PC Checkup\SymcPCCULaunchSvc.exe [2012-12-6 132056]
R2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe [2011-12-23 126392]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2011-5-24 294848]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-12-23 2656280]
R3 CeKbFilter;CeKbFilter;C:\windows\System32\drivers\CeKbFilter.sys [2011-12-23 20592]
R3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2010-10-15 317440]
R3 JMCR;JMCR;C:\windows\System32\drivers\jmcr.sys [2011-1-31 174168]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\windows\System32\drivers\nusb3hub.sys [2011-2-10 82432]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\windows\System32\drivers\nusb3xhc.sys [2011-2-10 181760]
R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2011-12-23 38096]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-12-23 413800]
R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\windows\System32\drivers\rtl8192ce.sys [2011-12-23 1109096]
R3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.6.2.10\Definitions\BASHDefs\20120919.001\BHDrvx64.sys [2012-9-20 1385120]
S3 ccSet_NIS;Norton Internet Security Settings Manager;C:\windows\System32\drivers\NISx64\1308000.00E\ccsetx64.sys [2012-8-14 167072]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-8 138912]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.6.2.10\Definitions\IPSDefs\20120926.001\IDSviA64.sys [2012-9-26 513184]
S3 SymDS;Symantec Data Store;C:\windows\System32\drivers\NISx64\1308000.00E\symds64.sys [2012-8-14 451192]
S3 SymEFA;Symantec Extended File Attributes;C:\windows\System32\drivers\NISx64\1308000.00E\symefa64.sys [2012-8-14 1129120]
S3 SymIRON;Symantec Iron Driver;C:\windows\System32\drivers\NISx64\1308000.00E\ironx64.sys [2012-8-14 190072]
S3 SymNetS;Symantec Network Security WFP Driver;C:\windows\System32\drivers\NISx64\1308000.00E\symnets.sys [2012-8-14 405624]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2011-12-23 57216]
S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2011-6-9 138152]
S3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2011-7-1 828856]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-2-24 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
=============== File Associations ===============
FileExt: .exe: Applications\iexplore.exe="C:\Program Files (x86)\Internet Explorer\iexplore.exe" %1 [UserChoice]
FileExt: .scr: scrfile="%1" %*
=============== Created Last 30 ================
2013-01-12 15:17:47 -------- d-----w- C:\_OTL
2013-01-12 02:49:19 388096 ----a-r- C:\Users\gibason\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2013-01-12 02:49:19 -------- d-----w- C:\Program Files (x86)\Trend Micro
2013-01-10 02:11:19 750592 ----a-w- C:\windows\System32\win32spl.dll
2013-01-10 02:11:19 492032 ----a-w- C:\windows\SysWow64\win32spl.dll
2013-01-10 02:09:58 3149824 ----a-w- C:\windows\System32\win32k.sys
2013-01-09 00:45:29 4422016 ----a-w- C:\Users\gibason\avg_avct_stb_all_2013_2805_ppc2.exe
2013-01-08 19:40:53 -------- d-----w- C:\Users\gibason\AppData\Local\Apps
2013-01-07 13:00:05 -------- d-sh--w- C:\windows\System32\%APPDATA%
2013-01-07 12:53:11 -------- d-----w- C:\ProgramData\pcdfdata
2013-01-01 18:26:14 514560 ----a-w- C:\windows\SysWow64\qdvd.dll
2013-01-01 18:26:14 366592 ----a-w- C:\windows\System32\qdvd.dll
2012-12-24 03:55:45 -------- d-----w- C:\Users\gibason\AppData\Roaming\WildTangent
2012-12-22 14:10:56 34304 ----a-w- C:\windows\SysWow64\atmlib.dll
2012-12-22 14:10:55 46080 ----a-w- C:\windows\System32\atmlib.dll
2012-12-22 14:10:54 367616 ----a-w- C:\windows\System32\atmfd.dll
2012-12-22 14:10:53 295424 ----a-w- C:\windows\SysWow64\atmfd.dll
2012-12-14 13:31:17 2048 ----a-w- C:\windows\SysWow64\tzres.dll
2012-12-14 13:31:17 2048 ----a-w- C:\windows\System32\tzres.dll
2012-12-14 13:30:51 478208 ----a-w- C:\windows\System32\dpnet.dll
2012-12-14 13:30:51 376832 ----a-w- C:\windows\SysWow64\dpnet.dll
==================== Find3M ====================
2013-01-10 04:28:28 74248 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-01-10 04:28:28 697864 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2012-12-07 13:20:16 441856 ----a-w- C:\windows\System32\Wpc.dll
2012-12-07 13:15:31 2746368 ----a-w- C:\windows\System32\gameux.dll
2012-12-07 12:26:17 308736 ----a-w- C:\windows\SysWow64\Wpc.dll
2012-12-07 12:20:43 2576384 ----a-w- C:\windows\SysWow64\gameux.dll
2012-12-07 11:20:04 30720 ----a-w- C:\windows\System32\usk.rs
2012-12-07 11:20:03 43520 ----a-w- C:\windows\System32\csrr.rs
2012-12-07 11:20:03 23552 ----a-w- C:\windows\System32\oflc.rs
2012-12-07 11:20:01 45568 ----a-w- C:\windows\System32\oflc-nz.rs
2012-12-07 11:20:01 44544 ----a-w- C:\windows\System32\pegibbfc.rs
2012-12-07 11:20:01 20480 ----a-w- C:\windows\System32\pegi-fi.rs
2012-12-07 11:20:00 20480 ----a-w- C:\windows\System32\pegi-pt.rs
2012-12-07 11:19:59 20480 ----a-w- C:\windows\System32\pegi.rs
2012-12-07 11:19:58 46592 ----a-w- C:\windows\System32\fpb.rs
2012-12-07 11:19:57 40960 ----a-w- C:\windows\System32\cob-au.rs
2012-12-07 11:19:57 21504 ----a-w- C:\windows\System32\grb.rs
2012-12-07 11:19:57 15360 ----a-w- C:\windows\System32\djctq.rs
2012-12-07 11:19:56 55296 ----a-w- C:\windows\System32\cero.rs
2012-12-07 11:19:55 51712 ----a-w- C:\windows\System32\esrb.rs
2012-11-30 05:45:35 362496 ----a-w- C:\windows\System32\wow64win.dll
2012-11-30 05:45:35 243200 ----a-w- C:\windows\System32\wow64.dll
2012-11-30 05:45:35 13312 ----a-w- C:\windows\System32\wow64cpu.dll
2012-11-30 05:45:14 215040 ----a-w- C:\windows\System32\winsrv.dll
2012-11-30 05:43:12 16384 ----a-w- C:\windows\System32\ntvdm64.dll
2012-11-30 05:41:07 424448 ----a-w- C:\windows\System32\KernelBase.dll
2012-11-30 04:54:00 5120 ----a-w- C:\windows\SysWow64\wow32.dll
2012-11-30 04:53:59 274944 ----a-w- C:\windows\SysWow64\KernelBase.dll
2012-11-30 03:23:48 338432 ----a-w- C:\windows\System32\conhost.exe
2012-11-30 02:44:06 25600 ----a-w- C:\windows\SysWow64\setup16.exe
2012-11-30 02:44:04 7680 ----a-w- C:\windows\SysWow64\instnm.exe
2012-11-30 02:44:04 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll
2012-11-30 02:44:03 2048 ----a-w- C:\windows\SysWow64\user.exe
2012-11-30 02:38:59 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2012-11-30 02:38:59 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2012-11-30 02:38:59 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2012-11-30 02:38:59 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2012-11-23 03:13:57 68608 ----a-w- C:\windows\System32\taskhost.exe
2012-11-22 05:44:23 800768 ----a-w- C:\windows\System32\usp10.dll
2012-11-22 04:45:03 626688 ----a-w- C:\windows\SysWow64\usp10.dll
2012-11-20 05:48:49 307200 ----a-w- C:\windows\System32\ncrypt.dll
2012-11-20 04:51:09 220160 ----a-w- C:\windows\SysWow64\ncrypt.dll
2012-11-14 06:11:44 2312704 ----a-w- C:\windows\System32\jscript9.dll
2012-11-14 06:04:11 1392128 ----a-w- C:\windows\System32\wininet.dll
2012-11-14 06:02:49 1494528 ----a-w- C:\windows\System32\inetcpl.cpl
2012-11-14 05:57:46 599040 ----a-w- C:\windows\System32\vbscript.dll
2012-11-14 05:57:35 173056 ----a-w- C:\windows\System32\ieUnatt.exe
2012-11-14 05:52:40 2382848 ----a-w- C:\windows\System32\mshtml.tlb
2012-11-14 02:09:22 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2012-11-14 01:57:37 1129472 ----a-w- C:\windows\SysWow64\wininet.dll
2012-11-14 01:49:25 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe
2012-11-14 01:48:27 420864 ----a-w- C:\windows\SysWow64\vbscript.dll
2012-11-14 01:44:42 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb
2012-11-01 05:43:42 2002432 ----a-w- C:\windows\System32\msxml6.dll
2012-11-01 05:43:42 1882624 ----a-w- C:\windows\System32\msxml3.dll
2012-11-01 04:47:54 1389568 ----a-w- C:\windows\SysWow64\msxml6.dll
2012-11-01 04:47:54 1236992 ----a-w- C:\windows\SysWow64\msxml3.dll
2012-10-16 08:38:37 135168 ----a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll
2012-10-16 08:38:34 350208 ----a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll
2012-10-16 07:39:52 561664 ----a-w- C:\windows\apppatch\AcLayers.dll
============= FINISH: 8:44:10.06 ===============

Attached Files

BC AdBot (Login to Remove)


#2 nasdaq


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Posted 17 January 2013 - 11:00 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

Sorry for this delay.

Some infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes. From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.

FixNCR.reg http://download.bleepingcomputer.com/reg/FixNCR.reg

Once that file is downloaded and saved on a removable devices, insert the removable device into the infected computer and open the folder the drive letter associated with it. You should now see the FixNCR.reg file that you had downloaded onto it. Double-click on the FixNCR.reg file to fix the Registry on your infected computer. You should now be able to run your normal executable programs and can proceed to the next step.

If you do not have any removable media or another clean computer that you can download the FixNCR.reg file onto, you can try and download it to your infected computer using another method. On the infected computer, right click on the Internet Explorer's icon, or any other browser's icon, and select Run As or Run as Administrator. If you are using Windows XP, you will be prompted to select a user and enter its password. It is suggested that you attempt to login as the Administrator user. For Windows 7 or Windows Vista, you will be prompted to enter your Administrator account password.

Once you enter the password, your browser will start and you can download the above FixNCR.reg file. When saving it, make sure you save it to a folder that can be accessed by your normal account. Remember, that you will be launching the browser as another user, so if you save it to a My Documents folder, it will not be your normal My Documents folder that it is downloaded into. Instead it will be the My Documents folder that belongs to the user you ran the browser as. Once the download has finished, close your browser and find the FixNCR.reg file that you downloaded. Now double-click on it and allow the data to be merged. You should now be able to run your normal executable programs and can proceed to the next step.


See if you can now run the ComboFix tool.
You may be asked to do an update please do.

Post the log if you can and let me know if you are now able to run .exe files.

#3 KevinZ

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Posted 17 January 2013 - 11:06 AM

I will give it a try nasdaq - thank you for your help. I will let you know.


#4 KevinZ

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Posted 17 January 2013 - 09:36 PM


After running FixNCR I am still unable to run exe files. I did get the response that "The keys and values in E:\FixNCR.reg have been successfully added to the registry." but when I go to run the exe files it does the exact same thing I described earlier. I ran it in safemode, I also ran it, rebooted and tried again. No change.


#5 nasdaq


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Posted 18 January 2013 - 01:25 PM

Try this.

Last Good Configuration.

#6 KevinZ

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Posted 18 January 2013 - 07:47 PM

Nasdaq I still get the same thing. Even after last known good configuration.

#7 nasdaq


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Posted 19 January 2013 - 09:29 AM

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.


It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested on another computer and then transfer them to the desktop of the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

When completed it will create a log. Please post the content on your next reply.

p.s. start with the .com or .scr download file.

Try to run an .exe file.

Keep me posted.

#8 KevinZ

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Posted 20 January 2013 - 01:31 AM


I was able to run rkill.com. I have attached the txt of the log. I was still not able to run a exe after it completed. Hopefully the log will show you why.


Rkill 2.4.6 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:

Program started at: 01/19/2013 11:21:33 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* C:\windows\system32\ThpSrv.exe (PID: 1896) [WD-HEUR]

1 proccess terminated!

Checking Registry for malware related settings:

* Explorer Policy Removed: NoActiveDesktopChanges [HKLM]

Backup Registry file created at:

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
* HKLM\Software\Classes\exefile\shell\open\command\\IsolatedCommand was changed. It was reset to "%1" %*!

* HKLM\Software\Classes\exefile\shell\runas\command\\IsolatedCommand was changed. It was reset to "%1" %*!

Performing miscellaneous checks:

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware" = dword:00000001

* ALERT: ZEROACCESS rootkit symptoms found!

* HKEY_CLASSES_ROOT\CLSID\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InprocServer32 [ZA Reg Hijack]
* HKEY_CLASSES_ROOT\CLSID\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InprocServer32 [ZA Reg Hijack]
* C:\$Recycle.Bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\ [ZA Dir]
* C:\$Recycle.Bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\@ [ZA File]
* C:\$Recycle.Bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\L\ [ZA Dir]
* C:\$Recycle.Bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\n [ZA File]
* C:\$Recycle.Bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\U\ [ZA Dir]
* C:\$Recycle.Bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\U\00000001.@ [ZA File]
* C:\$Recycle.Bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\U\80000000.@ [ZA File]
* C:\$Recycle.Bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\U\800000cb.@ [ZA File]
* C:\$Recycle.Bin\S-1-5-21-3142383209-4133851715-4028101743-1000\$a3c7f05987bf105b8fe8c45a7615290e\ [ZA Dir]
* C:\$Recycle.Bin\S-1-5-21-3142383209-4133851715-4028101743-1000\$a3c7f05987bf105b8fe8c45a7615290e\@ [ZA File]
* C:\$Recycle.Bin\S-1-5-21-3142383209-4133851715-4028101743-1000\$a3c7f05987bf105b8fe8c45a7615290e\L\ [ZA Dir]
* C:\$Recycle.Bin\S-1-5-21-3142383209-4133851715-4028101743-1000\$a3c7f05987bf105b8fe8c45a7615290e\n [ZA File]
* C:\$Recycle.Bin\S-1-5-21-3142383209-4133851715-4028101743-1000\$a3c7f05987bf105b8fe8c45a7615290e\U\ [ZA Dir]

Checking Windows Service Integrity:

* Windows Firewall Authorization Driver (mpsdrv) is not Running.
Startup Type set to: Manual

* BFE [Missing Service]
* iphlpsvc [Missing Service]
* MpsSvc [Missing Service]
* WinDefend [Missing Service]
* wscsvc [Missing Service]

* SharedAccess [Missing ImagePath]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 01/19/2013 11:22:06 PM
Execution time: 0 hours(s), 0 minute(s), and 33 seconds(s)

Attached Files

Edited by nasdaq, 20 January 2013 - 12:02 PM.
Rkill log posted.

#9 nasdaq


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Posted 20 January 2013 - 12:07 PM

You have a very bad ZeroAccess infection. May be a new variant.

Please download RogueKiller© by Tigzy from one of the links below and save it to your desktop.

Link 1 Bleepingcomputer
Link 2 RogueKiller (par Tigzy)

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.


If you are unable to run it, execute RKill again and without restarting the computer try to run this RogueKiller tool.
Post the log if you can.

If possible do not restar the computer until I suggest a fix.

#10 KevinZ

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Posted 20 January 2013 - 02:36 PM

Unfortunately it won't allow me to run the exe of Rogue Killer. Even if I run the rkill first. i tried in safemode too.

#11 nasdaq


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Posted 20 January 2013 - 02:42 PM

Go to this site:

Download this file
EXE File Association Fix (Restore default association for EXE files)

Follow the instructions on the page to extract and run the .reg file

If that fails to run any .exe file try this.

What if you change the extention of the RogueKiller tool from .exe to .com?

#12 KevinZ

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Posted 20 January 2013 - 10:37 PM

Ha! Nasdaq we are getting somewhere. It would not let me run the zip file, but I was able to run Roguekiller after renaming it to .com. File is attached. I did not fix anything and I will not restart the laptop until I hear back.

RogueKiller V8.4.3 [Jan 10 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : gibason [Admin rights]
Mode : Scan -- Date : 01/20/2013 20:29:44

¤¤¤ Bad processes : 1 ¤¤¤
[SVCHOST] svchost.exe -- C:\Windows\System32\svchost.exe -> KILLED [TermProc]

¤¤¤ Registry Entries : 7 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : pcdfsvc (C:\ProgramData\pcdfdata\~!#7906.tmp /min) -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-3142383209-4133851715-4028101743-1000[...]\Run : pcdfsvc (C:\ProgramData\pcdfdata\~!#7906.tmp /min) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-3142383209-4133851715-4028101743-1000\$a3c7f05987bf105b8fe8c45a7615290e\n) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\n) -> FOUND
[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\n) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\n --> FOUND
[ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-21-3142383209-4133851715-4028101743-1000\$a3c7f05987bf105b8fe8c45a7615290e\n --> FOUND
[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\@ --> FOUND
[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\U --> FOUND
[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$a3c7f05987bf105b8fe8c45a7615290e\L --> FOUND

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: TOSHIBA MK6475GSX +++++
--- User ---
[MBR] a7e0b95e3524175fc84db50334f68ff0
[BSP] 9ea1ced1571f36b81b112b3982abe1b2 : Windows Vista MBR Code
Partition table:
0 - [ACTIVE] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 1500 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 3074048 | Size: 593552 Mo
2 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 1218668544 | Size: 15427 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive1: Patriot Memory USB Device +++++
--- User ---
[MBR] e37bbf7b5a5a06e3f9a54609988855d2
[BSP] 33a07a59d299ab4ea9f4ab0156f9d86f : Windows XP MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 8064 | Size: 7636 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

Finished : << RKreport[1]_S_01202013_02d2029.txt >>

Attached Files

Edited by nasdaq, 21 January 2013 - 10:27 AM.
log posted.

#13 nasdaq


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Posted 21 January 2013 - 10:34 AM

Run the RogueKiller tool and remove everything that has been identified in the original log.

Can you now run .exe files?

#14 KevinZ

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Posted 21 January 2013 - 08:42 PM

ok so I removed everything with RogueKiller, but I still cannot run exes. I renamed ComboFix to .com and it starts to run, but then disappears and takes the desktop icon with it. I did this all in safemode because out of safemode RogueKiller would show the files removed, but would flash a zero access warning sign.

#15 nasdaq


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Posted 22 January 2013 - 08:34 AM

Try to run this tool.
Change the filename from otl.exe to otl.com.

  • Download OTL to your Desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Under the Custom Scan box paste this in

    %systemroot%\system32\drivers\*.sys /90
    %systemroot%\*. /mp /s
    c:\$recycle.bin\*.* /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.

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