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No Browsers work


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32 replies to this topic

#1 doughraemi

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Posted 12 January 2013 - 02:03 AM

On my HP laptop running Win7 I cannot access the internet on any browser. The Network Center shows ALL the available networks.
I have tried with two different wireless routers. Automatic updates download okay.I have tried everything short of re-installing the OS.
(I don't feel this will work). With the NIC downloading updates ( not requiring a browser) it seems to me that perhaps the answer might
be a simple one. Anyone have any ideas? Much appreciated.

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#2 jhayz

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Posted 12 January 2013 - 08:10 PM

When trying to connect, what browser error messages do you see? Can you connect by either wired or wireless? Check Control Panel - Internet Options - Connections tab a.) No Dial up is tick and virtual private network is listed as they should be removed or off. Under LAN settings - Automatically detect settings is or should be the option checked. Hit apply on both changes made.

Download MiniToolBox and select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size.
A notepad will open then copy-paste the report on your next reply.

Tekken
 


#3 doughraemi

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Posted 14 January 2013 - 12:14 AM

Browsers display: FF - Server not found: Op-era - Network problem: Chrome - Webpage not available

Automatic Updates download okay

I can ping ANY address

Tool Box Results
MiniToolBox by Farbar Version:10-01-2013
Ran by Doug (administrator) on 13-01-2013 at 23:08:37
Running from "F:\"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= IP Configuration: ================================

Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : KERRY-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cg.shawcable.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 0C-EE-E6-D6-F6-E5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bce1:e048:af6:a342%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.10.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : January-13-13 11:05:02 PM
Lease Expires . . . . . . . . . . : January-20-13 11:05:01 PM
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DHCPv6 IAID . . . . . . . . . . . : 319614694
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-63-4C-A9-00-26-9E-7D-A0-EC
DNS Servers . . . . . . . . . . . : 192.168.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.cg.shawcable.net:

Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.10.102%20(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.10.1

#4 doughraemi

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Posted 14 January 2013 - 12:18 AM

PS. Browsers do NOT work either wired or wireless

#5 jhayz

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Posted 14 January 2013 - 07:18 PM

Can you connect by either wired or wireless? Check Control Panel - Internet Options - Connections tab a.) No Dial up is tick and virtual private network is listed as they should be removed or off. Under LAN settings - Automatically detect settings is or should be the option checked. Hit apply on both changes made.

Please check your device manager for any flags or marks on wired network adapter? The MiniToolbox log is incomplete. Please run and post again. Do you use any wireless connection manager or utility to connect on available networks?

Tekken
 


#6 doughraemi

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Posted 14 January 2013 - 08:18 PM

MiniToolBox by Farbar Version:10-01-2013
Ran by Doug (administrator) on 14-01-2013 at 19:00:23
Running from "C:\@MiniToolbox"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= IP Configuration: ================================

Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : KERRY-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cg.shawcable.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 0C-EE-E6-D6-F6-E5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bce1:e048:af6:a342%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.10.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : January-13-13 11:05:02 PM
Lease Expires . . . . . . . . . . : January-21-13 6:54:25 PM
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DHCPv6 IAID . . . . . . . . . . . : 319614694
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-63-4C-A9-00-26-9E-7D-A0-EC
DNS Servers . . . . . . . . . . . : 192.168.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.cg.shawcable.net:

Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.10.102%20(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.10.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:81f:3df2:b9b7:d266(Preferred)
Link-local IPv6 Address . . . . . : fe80::81f:3df2:b9b7:d266%19(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.10.1

Ping request could not find host google.com. Please check the name and try again.}? I pinged these 2 addresses successfully...?
Address: 192.168.10.1

Ping request could not find host yahoo.com. Please check the name and try again.}?

Pinging with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for g瘘ϛ:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...0c ee e6 d6 f6 e5 ......Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
1...........................Software Loopback Interface 1
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.10.1 192.168.10.102 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.10.0 255.255.255.0 On-link 192.168.10.102 281
192.168.10.102 255.255.255.255 On-link 192.168.10.102 281
192.168.10.255 255.255.255.255 On-link 192.168.10.102 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.10.102 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.10.102 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
19 58 ::/0 On-link
1 306 ::1/128 On-link
19 58 2001::/32 On-link
19 306 2001:0:9d38:953c:81f:3df2:b9b7:d266/128
On-link
11 281 fe80::/64 On-link
19 306 fe80::/64 On-link
20 286 fe80::5efe:192.168.10.102/128
On-link
19 306 fe80::81f:3df2:b9b7:d266/128
On-link
11 281 fe80::bce1:e048:af6:a342/128
On-link
1 306 ff00::/8 On-link
19 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/14/2013 05:27:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 64836200

Error: (01/14/2013 05:27:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 64836200

Error: (01/14/2013 05:27:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/14/2013 05:27:34 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 64816856

Error: (01/14/2013 05:27:34 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 64816856

Error: (01/14/2013 05:27:34 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/13/2013 11:04:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: siuloader.exe, version: 1.6.0.0, time stamp: 0x4a083a29
Faulting module name: WININET.dll, version: 9.0.8112.16457, time stamp: 0x50a2fa7c
Exception code: 0xc0000005
Fault offset: 0x00007048
Faulting process id: 0xea8
Faulting application start time: 0xsiuloader.exe0
Faulting application path: siuloader.exe1
Faulting module path: siuloader.exe2
Report Id: siuloader.exe3

Error: (01/13/2013 07:26:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: siuloader.exe, version: 1.6.0.0, time stamp: 0x4a083a29
Faulting module name: WININET.dll, version: 9.0.8112.16457, time stamp: 0x50a2fa7c
Exception code: 0xc0000005
Fault offset: 0x00007048
Faulting process id: 0xfa0
Faulting application start time: 0xsiuloader.exe0
Faulting application path: siuloader.exe1
Faulting module path: siuloader.exe2
Report Id: siuloader.exe3

Error: (01/13/2013 07:22:02 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.DirectoryServices.Protocols, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies . The error returned was Error: The specified assembly is not installed.
.

Error: (01/13/2013 05:47:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 58279306


System errors:
=============
Error: (01/14/2013 06:58:04 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

Error: (01/14/2013 06:58:03 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

Error: (01/14/2013 06:58:02 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

Error: (01/14/2013 06:58:02 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

Error: (01/14/2013 06:55:01 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{0ED48414-530B-414F-987D-41B4F3234BFF}.
The backup browser is stopping.

Error: (01/13/2013 10:59:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/13/2013 10:59:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/13/2013 10:59:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/13/2013 10:59:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/13/2013 10:59:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (01/14/2013 05:27:53 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 64836200

Error: (01/14/2013 05:27:53 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 64836200

Error: (01/14/2013 05:27:53 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/14/2013 05:27:34 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 64816856

Error: (01/14/2013 05:27:34 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 64816856

Error: (01/14/2013 05:27:34 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/13/2013 11:04:43 PM) (Source: Application Error)(User: )
Description: siuloader.exe1.6.0.04a083a29WININET.dll9.0.8112.1645750a2fa7cc000000500007048ea801cdf2142bc1ecd8C:\Program Files\Shaw\Update\siuloader.exeC:\Windows\syswow64\WININET.dlle7c8f5c1-5e07-11e2-b0c2-0ceee6d6f6e5

Error: (01/13/2013 07:26:14 PM) (Source: Application Error)(User: )
Description: siuloader.exe1.6.0.04a083a29WININET.dll9.0.8112.1645750a2fa7cc000000500007048fa001cdf1f59c3053daC:\Program Files\Shaw\Update\siuloader.exeC:\Windows\syswow64\WININET.dll62a92f52-5de9-11e2-b47f-eaa924163c67

Error: (01/13/2013 07:22:02 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.DirectoryServices.Protocols, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies . The error returned was Error: The specified assembly is not installed.
.

Error: (01/13/2013 05:47:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 58279306


CodeIntegrity Errors:
===================================
Date: 2012-11-28 16:30:53.257
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\McAfee\Temp\qxz5674\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-28 16:30:52.960
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\McAfee\Temp\qxz5674\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-11-28 16:30:52.789
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\McAfee\Temp\qxz5674\mfeelamk.sys because the set of per-page image hashes could not be found on the system.


========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 2812.2 MB
Available physical RAM: 1706.31 MB
Total Pagefile: 5622.59 MB
Available Pagefile: 3761 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.97 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:284.29 GB) (Free:121.69 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:13.5 GB) (Free:2.25 GB) NTFS
4 Drive f: () (Removable) (Total:7.88 GB) (Free:5.85 GB) FAT32

========================= Users: ========================================

User accounts for \\KERRY-PC

Administrator ASPNET Doug
Guest KERRY

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
I just connect to the wireless with Windows Network and Sharing "connect to a network"

#7 jhayz

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Posted 14 January 2013 - 09:45 PM

List Installed Programs is missing. What updates do you mean? What antivirus are you using? Mcafee? Try turning off your antivirus and built in firewall and try browsing again.

Tekken
 


#8 doughraemi

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Posted 15 January 2013 - 01:17 PM

Automatic Updates include Windows, McAfee, Java, etc.
here is the list of programs from the MiniToolbox
=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.8)
7 Wonders II
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Digital Editions
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin (Version: 11.3.300.257)
Adobe Reader 9.5.2 MUI (Version: 9.5.2)
AMD USB Filter Driver (Version: 1.0.10.84)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Print Creations - Album Page
ArcSoft Print Creations - Funhouse
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Book
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations - Scrapbook
ArcSoft Print Creations - Slimline Card
ArcSoft Print Creations (Version: 2.8.255.384)
Atheros Driver Installation Program (Version: 5.2)
ATI Catalyst Install Manager (Version: 3.0.732.0)
Big Fish Games: Game Manager (Version: 2.0.1.46)
BitTorrent (Version: 7.6.1)
BitTorrentBar Toolbar (Version: 6.8.5.1)
Bonjour (Version: 3.0.0.10)
Canon MP460
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0702.1239.20840)
Catalyst Control Center Graphics Full Existing (Version: 2009.0702.1239.20840)
Catalyst Control Center Graphics Full New (Version: 2009.0702.1239.20840)
Catalyst Control Center Graphics Light (Version: 2009.0702.1239.20840)
Catalyst Control Center Graphics Previews Common (Version: 2009.0702.1239.20840)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0702.1239.20840)
Catalyst Control Center InstallProxy (Version: 2009.0702.1239.20840)
Catalyst Control Center Localization All (Version: 2009.0702.1239.20840)
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#9 jhayz

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Posted 16 January 2013 - 07:37 PM

How's the computer running? A number of users had problems on Mcafee updates messing up network connection settings and just thought it would be worth trying to remove (using removal tool). If everything is ok, please disregard the suggestion. http://www.majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

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#10 doughraemi

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Posted 17 January 2013 - 08:42 PM

Same problem still exists - No browsers work but Win Automatic Update downloads and I can ping google and yahoo?!

#11 doughraemi

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Posted 17 January 2013 - 08:59 PM

PS. I disabled the firewalls and still could not get a browser to work

#12 boopme

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Posted 17 January 2013 - 09:38 PM

Hello, Just a suggestion as Networking is not my strong suit..
First you must remove these .. They are a serious security hole. We can replace it with 7 update 11 later.
Java 6 Update 16 (Version: 6.0.160)
Java 6 Update 27 (64-bit) (Version: 6.0.270)
Java 6 Update 31 (Version: 6.0.310)



Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



If needed : type these one line at a time, press enter after each line. See if it works after each.


netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns

Or
Download the Complete Internet Repair Tool and run it as admin with all boxes.
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#13 jhayz

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Posted 18 January 2013 - 02:23 AM

Did you removed Mcafee by the removal tool? Please follow the advice of boopme and check on the difference.

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#14 doughraemi

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Posted 18 January 2013 - 09:47 PM

McAfee Removal Tool didn't work. Said "This program is not compatable with the version of Windows you are running".
Same thing happened with the internet Repair Tool. I downloaded them to the dektop and transferred them to the laptop.
So I used the Control Panel to uninstall Mafee, then I checked the registry for leftover entries.

#15 jhayz

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Posted 18 January 2013 - 10:45 PM

I downloaded them to the dektop and transferred them to the laptop.
So I used the Control Panel to uninstall Mafee,

Follow or proceed to Step 2 : From the Mcafee Removal Tool Link

Step 1 - Uninstall your McAfee consumer products using Add/Remove Programs in the Windows Control Panel.

Click Start, Settings, Control Panel.
Double-click Add or Remove Programs.
Select the McAfee SecurityCenter product.
Click Remove and follow the steps provided.
Windows Vista \ 7
Click Start, Search, type Programs and Features, and click Go.
Double-click Programs and Features.
Select the McAfee SecurityCenter product.
Click Uninstall and follow the steps provided.

Step 2 - Download and run MCPR.exe

Download the removal tool from
Click Save and save the file to a folder on your computer.
Navigate to the folder where the file was saved.
Make sure all McAfee windows are closed.
Double-click MCPR.exe to run the removal tool.

Restart your computer after receiving the message CleanUp Successful.

Your McAfee product will not be fully removed until the system is restarted.

Try checking your browsers again. If the removal tool isn't working, try using it in safemode.
Please check your hosts file in C:\WINDOWS\system32\drivers\etc - Open by Notepad and Copy/paste them in your next reply.

Edited by jhayz, 18 January 2013 - 10:46 PM.

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