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Windows Update Error


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32 replies to this topic

#1 Jan Andre

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Posted 11 January 2013 - 04:17 PM

Hi all,

I found this forum while google this problem and hope somebody in here can help me.

- Windows update have not been working since last summer (last successfull update August 19, 2012). I've tried to fix this issue several times but to no luck.

- I'm running Win7 SP1 64bit

- Looks like Windows Update is not running at all, see attached "WU_error". Translated: "The service can not search for updates because the service is not running. Try to restart your computer".

- Restart is not helping.

- Running "MS Fix it" from help menu says "problem fixed" but the problem is still there. See attached "Outputreport.txt".

- Google error 0x80070002 guides me to this Fix: "MicrosoftFixit.wu.LB.38281363903387739.3.1.Run".

- Running this fix says "problem fixed" but the problem is still there.

- More time on google have sent me from forum to forum, and a number of fixs have been testes without results, sorry I dont have the full history here.


So, the big question: Can anybody help me?

Thanks in advance,

Jan Andre

Attached Files


Edited by Jan Andre, 11 January 2013 - 04:45 PM.


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#2 Broni

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Posted 11 January 2013 - 05:22 PM

Welcome aboard Posted Image

Please download Farbar Service Scanner Download Link and run it on the computer with the issue.
  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 Jan Andre

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Posted 11 January 2013 - 05:46 PM

FSS log attached.

Attached Files

  • Attached File  FSS.txt   2.38KB   15 downloads


#4 Broni

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Posted 11 January 2013 - 05:54 PM

I prefer logs to be pasted (easier to see).

Farbar Service Scanner Version: 05-01-2013
Ran by Janan (administrator) on 11-01-2013 at 23:45:47
Running from "C:\Users\Janan\Desktop"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

===================================

All services seem to be OK.

Download Windows Repair (all in one) from this site

Install the program then run it.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

Posted Image



Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

Posted Image


Go to Step 4 and under "System Restore" click on Create button:

Posted Image


Go to Start Repairs tab and click Start button.

Posted Image


Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

Posted Image

Click on box next to the Restart System when Finished. Then click on Start.

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#5 Jan Andre

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Posted 11 January 2013 - 07:09 PM

Windows repair v1.9.4 downloaded and installed.
Step 2, 3 and 4 run.
Repair started with recommended options.
Repair seems to run ok with restart.

But; windows updates is still not working (same status).

#6 Broni

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Posted 11 January 2013 - 07:53 PM

Go to Start > Run and type:

%windir%/WindowsUpdate.log

and press OK.

Post the log back here.
You can attach it.

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#7 Jan Andre

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Posted 12 January 2013 - 04:56 AM

Log file is 1.6MB so I had to split it into spoilers.
Part one:
Spoiler


#8 Jan Andre

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Posted 12 January 2013 - 04:57 AM

Part two:
Spoiler


#9 Jan Andre

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Posted 12 January 2013 - 04:58 AM

Part three:
Spoiler


#10 Jan Andre

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Posted 12 January 2013 - 04:59 AM

Part four:
Spoiler


#11 Jan Andre

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Posted 12 January 2013 - 05:02 AM

Part five:
Spoiler


Part six:
Spoiler