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"Explorer.exe unable to start correctly"


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2 replies to this topic

#1 bigmikewc

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Posted 11 January 2013 - 01:30 PM

On a PC running Windows 7 Ultimate, I removed a rogue anti-spyware virus using MalwareBytes. Upon restart, the computer initiated a Chkdsk. The utility proceeded to do numerous "Replacing invalid security id with default security id" operations. Since then, whenever I try to boot, I get an error message "explorer.exe unable to start correctly. The Application will now close. 0Xc0000022"

The desktop then never appears, being instead a black screen with mouse pointer. I can use programs by starting through the Task Manager, and it will boot fine onto safe mode. I have tried sfc /scannow, Syestem Recovery, Startup Repair, and another chkdsk, all to no avail. Subsequent virus scans turn up clean. What can I do besides re-installing Windows to fix this? Unfortunately, I cannot currently find my disk.

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#2 MaxTrax

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Posted 02 March 2015 - 04:35 PM

Per the question asked by Bigmikewc on January 11, 2013 on answers.microsoft.com:

 

ShuiabKhan replied on January 12, 2013icon_down.png?ver=5.4.0.22
 

Hi Bigmikewc.

 

Thank you for posting your query in Microsoft Community.

 

 

 

 I want you to perform clean boot and check.

 

 

Method 1. Cleanboot:

Follow the steps to perform clean Boot:

a) Press the ‘Windows + R’ key on the keyboard.

B) In the ‘Run’ windows type’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option‘Selective startup’, and then click to clear the optionLoad startup items check box.

e) On the ‘Services’ tab, click to select the‘Hide all Microsoft services’ check box, and then click‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’.In the Task Manager windowunder startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.

 

 

Step 2: Enable half of the services

a) Follow steps 1a and 1b to start the System Configuration utility.

B) Click the Services tab, and then click to select theHide all Microsoft services check box.

c) Click to select half of the check boxes in theService list.

d) Click OK, and then clickRestart.

 

 

Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in theService list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in theService list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

 

 

Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting theHide all Microsoft services check box in either step.

 

 

Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in theStartup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in theStartup Item list. Repeat these steps until you have selected all the check boxes.

 

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting theHide all Microsoft services check box in either step.

 

 

Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

 

 

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

B) In the ‘Run’ windows type’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the‘Normal Startup’ option, and then click‘OK’.

d) When you are prompted to restart the computer, click‘Restart’.

 

Here is the link to perform the same:

http://support.microsoft.com/kb/929135

 

Now check the Event log files as well as BS log files from event viewer.

 

I want you to post these log files on sky drive.

 

Follow the steps from link given below which will help you posting the log files.

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

 

 

Hope this information is helpful and do let us know if you need further assistance regarding Windows.

 



#3 hamluis

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Posted 02 March 2015 - 04:47 PM

Necromancy...is disturbing.

 

Topic closed to avoid more of this.

 

Louis






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