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WMP 11 will not recognize CD/DVD burner


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#1 JosephGPhD

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Posted 11 January 2013 - 01:29 PM

Hi,

My Dell Dimension 4700 runs XP Home Edition SP3 and has a PHILIPS DVD+-RW DVD8631. When I try to burn a disc using Windows Media Player (WMP) 11, the program asks for a burner, i.e., it doesn't recognize the one that's installed, even though it is listed in the Devices tab of the WMP 11 Tools. Microsoft FixIt tells me that this unit is not capable of burning a disc. Yet, the Device Manager tells me the device is working properly, and it has the latest available driver. And, when I use other software, such as ImgBUrn and Nero, the burner works just fine.

Are there any known issues with that software regarding the problem that I have encountered? I've already uninstalled and reinstalled it, but the issue still remains. Any help will be very much appreciated, because I happen to like the WMP software because it is so easy to use. Thanks in advance.

Joe

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#2 jhayz

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Posted 12 January 2013 - 08:39 PM

A long list of hotfixes is found in this MS Support site http://support.microsoft.com/kb/946480 Please check your issue as it may have an available patch. If no available fix, try instead downgrading or using the WMP version that came with your service pack.

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