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Display Driver Crashes, BSOD's, freezing at boot


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#1 SashyCakes

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Posted 11 January 2013 - 01:20 PM

Hi all, I was being helped before but I was redirected to the Malware/Virus removal forum to ensure it wasn't viruses/malware that was causing my issues. I've been given a clean bill of health here, so I hope someone in this forum can help me solve my issues.

The main problem I want to address is the Nvidia display driver crashing while playing League of Legends: since cleaning the computer out for malware it seems to happen less frequently, but it still does happen. The problem seems to be aggravated by playing a game and running a youtube video in the background. This topic seems to address my problem, but I'm not sure how to do anything it recommends.

Additionally, this computer BSOD's a lot more than it should, I would say at least twice a week. I posted here before and the commentor said the errors were too varied which is why I was sent to malware, but that doesn't seem to be the case. Finally the computer will often hang up on boot and get stuck on a black screen and never load the desktop. If all these issues could be fixed it would be fantastic, but all I really want is to stop crashing mid-game and to BSOD less.

Thanks!

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#2 dc3

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Posted 12 January 2013 - 10:24 AM

Please use the following link to provide us with information about your computer so that we can assist you.

How to Publish a Snapshot using Speccy


It would also help to know the make and model of this computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 SashyCakes

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Posted 12 January 2013 - 01:04 PM

Hi, here is the speccy image:

Speccy

This was a computer that was built from scratch by a computer shop, so how would I relay the make and model to you?

#4 Artrooks

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Posted 12 January 2013 - 04:10 PM

Hello SashyCakes,

To help with the blue screen problems, If we could gather just a little more information about the problem computer, it might prove helpful in pointing toward a solution.

1. ) Please follow this link: BSOD Posting Instructions Windows 8 - Windows 7 - Vista.
  • Follow all instructions with the exception of:
    • Creating a new thread HERE and attach the file(s) after step 4
  • Note: Both files of Step 1 need to be in the Documents folder.
2. ) Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.

In addition:
3. ) Please download MiniToolBox by farbar, save it to your Desktop, then run it.

  • Check the following checkbox:
    • List Installed Programs
  • Please click Go.
    • Post the result (Result.txt).
    • A copy of Result.txt will be saved in the same directory the tool is run.

Regards,
Brooks



 


#5 SashyCakes

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Posted 12 January 2013 - 05:32 PM

Here is a link to the folder with the BSOD test results: folderthe perfmon is also in this folder.
A note on that-- it told me that the gaming settings for this computer were very poor and I don't understand why-- I have a pretty good graphics card, and it also said I had no anti virus.

Here are the results test: ( I find this weird as I have more programs install than this, like Firefox and League of Legends for one... )

MiniToolBox by Farbar Version:10-01-2013
Ran by Brett (administrator) on 12-01-2013 at 18:24:54
Running from "C:\Users\Brett\Downloads"
Windows Vista ™ Home Basic Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Apple Mobile Device Support (Version: 6.0.1.3)
Bonjour (Version: 3.0.0.10)
Canon MX340 series MP Drivers
iTunes (Version: 11.0.1.12)
Java 7 Update 10 (64-bit) (Version: 7.0.100)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Corporation (Version: 9.0.0.0)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft LifeCam (Version: 3.21.263.0)
NVIDIA 3D Vision Controller Driver 306.97 (Version: 306.97)
NVIDIA 3D Vision Driver 306.97 (Version: 306.97)
NVIDIA Control Panel 306.97 (Version: 306.97)
NVIDIA Graphics Driver 306.97 (Version: 306.97)
NVIDIA Install Application (Version: 2.1002.85.551)
NVIDIA PhysX System Software 9.12.0604 (Version: 9.12.0604)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
Paint.NET v3.36 (Version: 3.36.0)
Speccy (Version: 1.19)
SteelSeries Engine (Version: 2.6.2760.35361)
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
WinRAR archiver

**** End of log ****

#6 Artrooks

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Posted 12 January 2013 - 10:26 PM

SashyCakes,

(1.) CPU
MaxSpeed: 2800
CurrentSpeed: 2870

Overclocking vs. turbo boost? Are you overclocking your system? If so, please return to stock settings.


The following are the predominant drivers involved in crashes for the past month.

(2.)

Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x5ab95

Unable to load image \??\C:\Windows\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
 aswMonFlt+0x184c

Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x91c4
These belong to Avast Anti-virus.

Avast Anti-Virus is known to cause BSODs.
  • Recommendation: Uninstall Avast Anti-virus as it is a major player in your recent BSODs.
  • First, uninstall via Control Panel -> (view: by large icons) Programs and features.
  • Second, download and run the Avast Uninstall Utility. Restart the computer.
I suggest that you download and install Microsoft Security Essentials (MSE). MSE is an effective anti-virus program and is known for it's stability. You already have SUPERAntispyware and Malwarebytes Anti-malware as on-demand malware scanners.


(3.)

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8fa8d )
nvlddmkm.sys - nVidia graphics driver

nvlddmkm.sys Tue Oct 2 14:21:13 2012

There is a January 5th, 2013 update (310.90 - WHQL) for your GeForce GTX 285 graphics card. Please update.


(4.)

Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0xa7604
sptd.sys Tue Aug 24 02:13:12 2010 (4C7362F8)
SCSI Pass Through Direct Host - Daemon Tools and Alcohol 120% (known BSOD issues with Win7)
http://www.carrona.org/drivers/driver.php?id=sptd.sys
If you have either of these program installed, please uninstall them.

They use a driver called sptd.sys (scsi pass through direct) which is a know cause of BSODs.
  • First, uninstall DAEMON Tools or Alcohol 120% via Control Panel -> (view: by large icons) Programs and features.
  • Second, since the sptd.sys is frequently left on the system after uninstall, please run this Installer and Uninstaller Tool.
    • Choose the x64.exe file.
  • If sptd.sys is found, please click "Uninstall." Restart the computer.
If neither of these programs are currently installed, please run the removal tool above, as sptd.sys is presently on your system and causing problems.


BSOD Bug Check Code: For informational purposes only

Spoiler

Regards,
Brooks



 


#7 SashyCakes

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Posted 12 January 2013 - 11:46 PM

1.) No I'm not, I don't even know how to overclock my computer. Is this is an issue?

2.) I uninstalled Avast and installed Microsoft Essentials like you instructed.

3.) I updated the driver, but some parts of it failed installation, I've attached an image that shows what failed. How do I fix this? (Also it changed the resolution to a much larger one now-- would it negatively effect to change the resolution back? I'm having trouble seeing things now zoomed out all the way, lol)

The display driver is still crashing, but it seems less frequently now.

4.) I downloaded the uninstaller as I had neither of those programs installed.

--

Attached Files


Edited by SashyCakes, 13 January 2013 - 02:19 AM.


#8 Artrooks

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Posted 13 January 2013 - 11:57 AM

Hello,

Let's focus on the graphics problem first.

Please uninstall all nVidia display software/drivers, reboot, and then reinstall the latest software.
  • Download the latest nVidia display drivers to a memorable location.
  • Go to Control Panel | (view by: large icons) Programs and Features.
  • Uninstall all nVidia display software and drivers.
    • They are usually proceeded by the nVidia icon: Posted Image
  • Restart the computer.
  • Install the latest nVidia software and drivers by right mouse clicking on the nVidia executable and selecting, Run as administrator.
  • Please verify that all components were installed correctly. Set your screen resolution as desired.

Regards,
Brooks



 


#9 SashyCakes

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Posted 13 January 2013 - 06:22 PM

Everything appears to have installed correctly this time, however it blue screened after install (But I did get a message saying all it was sucessfully installed).

#10 Artrooks

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Posted 13 January 2013 - 10:23 PM

I would like to have a look at the most recent, post graphics driver install, minidump files. You have over three hundred minidump files that span many years collected there so this may be difficult for you to sort out.

Please navigate to the the Windows Minidump folder.
  • C:\Windows\Minidump <== this folder.
  • Note that the first 6 digits of each minidump file indicate the date ( 122812-10935-01.dmp).
  • Highlight the recent minidump files, 01-13-13 and newer, right mouse click and select Send to -> Compressed (zipped) folder.
  • A Compressed (zipped) folder will appear in the Windows\Minidump folder.
    • Note: If you receive an access denied message or have trouble zipping the ".dmp" files, create a new folder on your Desktop (suggestion: Minidumps), then copy and paste the minidump files into that folder. Compress the folder.
  • When you click Add Reply for your next post, you will have the option to attach the compressed folder (see bottom, left).
  • Please attach the Compressed (zipped) folder to your next post by browsing to the location of the zipped Minidump folder.
    Posted Image
    • Note: The Bleeping Computer Forum has a 512K upload limit on file size.
    • See how to Manage Your Attachments to delete old attachments.

After you have uploaded the most recent minidump files, you may then delete all of the minidump files in the minidump directory. This will make it easier to keep track of the newer dump files as they happen.

Regards,
Brooks



 





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