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New here-internet explorer infected


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2 replies to this topic

#1 computerlamp

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Posted 11 January 2013 - 11:10 AM

Hi,

I'm new here and i've a questions about internet explorer.
this is the story from the beginning:

I used norton for a couple of years until the serial key was expired, Weird enough I didnt recieved a message that it was expired and I used my computer for 2 days without anti-virus and firewall ( I didnt know it was expired), so I quickly installed zonealarm anti-virus + firewall but I think it was to late.
The next day I wanted to check my mail but suddenly internet explorer didn't want to start so I reinstalled without succes then I also did a deep registry scan without result. Now I can only start internet explorer with run as administrator, when I started it I got plenty of script error from the source: "http://scripts.adrcdn.com/scripts/screenad_core_9.4.0_scrambled.js" also I dont have any addon anymore, I got errors of google toolbar so I also uninstalled it. So after many conclusion I think my internet explorer and my computer is infected of malware.

I did a scan of HijackThis:

ogfile of Trend Micro HijackThis v2.0.4
Scan saved at 17:08:39, on 11-1-2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16457)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Windows\system32\taskhost.exe
C:\Windows\RTHDCPL.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe
C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Pando Networks\Media Booster\PMB.exe
C:\PROGRA~1\AD-AWA~1\AdAware.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Users\*\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [AdobeCS6ServiceManager] "C:\Program Files\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [ISW] C:\Program Files\CheckPoint\ZAForceField\ForceField.exe /icon="hidden"
O4 - HKLM\..\Run: [ZoneAlarm] "C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe"
O4 - HKLM\..\Run: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe"
O4 - HKLM\..\Run: [Ad-Aware Antivirus] "C:\Program Files\Ad-Aware Antivirus\AdAwareLauncher" --windows-run
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [EPSON Stylus S20 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatieae.exe /fu "c:\windows\temp\e_seb50.tmp" /ef "hkcu"
O4 - HKCU\..\Run: [Advanced SystemCare 6] "C:\Program Files\IObit\Advanced SystemCare 6\ASCTray.exe" /AutoStart
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files\Pando Networks\Media Booster\PMB.exe
O4 - HKCU\..\Run: [DriverMax] "C:\Program Files\Innovative Solutions\DriverMax\drivermax.exe" -agent
O4 - HKCU\..\Run: [DriverMax_RESTART] "C:\Program Files\Innovative Solutions\DriverMax\drivermax.exe" -RESTART
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: viprotocol - (no CLSID) - (no file)
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Ad-Aware Service - Lavasoft Limited - C:\Program Files\Ad-Aware Antivirus\AdAwareService.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 6 (AdvancedSystemCareService6) - IObit - C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: EPSON V5 Service4(01) (EPSON_EB_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S40ST7.EXE
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RP7.EXE
O23 - Service: Google Update-service (gupdate) (gupdate) - Unknown owner - C:\Program Files\Google\Update\GoogleUpdate.exe (file missing)
O23 - Service: Google Update-service (gupdatem) (gupdatem) - Unknown owner - C:\Program Files\Google\Update\GoogleUpdate.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: ZoneAlarm LTD Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: Ad-Aware (SBAMSvc) - GFI Software - C:\Program Files\Ad-Aware Antivirus\SBAMSvc.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe
O23 - Service: vToolbarUpdater13.2.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe (file missing)

--
End of file - 7888 bytes

Hopfolly there is a fix.

Regards,
Chris

Edited by hamluis, 11 January 2013 - 11:39 AM.
Moved from Win 7 to Malware Removal Logs - Hamluis.


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#2 nasdaq

nasdaq

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Posted 13 January 2013 - 10:51 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html


Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

HijackThis doesn't handle Windows 7 well. In your case I need to see a final DDS Log.
I would remove HijackThis using the Add/Remove Programs list.


Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • DDS.scr <- not recommended if you use Chrome to download this .scr file. Use the other options.
    • DDS.pif
    • DDS.COM
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Posted Image

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

Please post the logs for my review.

#3 nasdaq

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Posted 19 January 2013 - 10:05 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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