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Unable to connect to internet


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4 replies to this topic

#1 mloo55

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Posted 11 January 2013 - 09:11 AM

It was using it inalambric without problems and suddenly it stopped,I thought it was the wirelesscard so I
replaced without any results. I connected hard wire and none, change the position of the cable in the modem
,change the port positionand nothing happened. Called the internet provider and changed one parameter and
none, then I made the ping....... and the results were sent 4 and received 0, so the provider told me
the problem is the connection between the modem and the pc. The modem works fine since other laptop receive
the signal normally. What could be the problem? The configuration of the internet is ok, may a program
blocking the internet. Please help me and thanks in advance.
rgds
mloo55

Edited by hamluis, 02 February 2013 - 11:09 AM.
Moved from XP to External Hardware - Hamluis.


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#2 mloo55

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Posted 02 February 2013 - 08:59 AM

I still have the problem, the pc is a Dell vostro 200 with XP home edition, I reemplaced the cable
from the modem to the pc, the same result ,nothing.
I replaced the network card TP Link TF-3239DL and no connection. Ckd the PCI adapter TP link
Tl-wn350gd , no connection.
However when I check the connected networks mine appears with a strong signal but none happens
What can I do, please help.
rgds
mloo55

#3 InadequateInfirmity

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Posted 03 February 2013 - 12:13 PM

You will need to transfer these logs via thumb drive or cd/dvd :thumbup2:







Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.bleepingcomputer.com/farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

#4 mloo55

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Posted 09 February 2013 - 05:58 PM

Well my problem was fixed, the problem was the configuration of the router so I

called the vendor and then configured the router and now the pc works normal

withcable and wireless. I replacded the wireless card just i case.

thanks for your help

mloo55



#5 InadequateInfirmity

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Posted 09 February 2013 - 06:19 PM

Thanks for letting us know.




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