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Severe Repeated BSOD


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3 replies to this topic

#1 utopian.aura

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Posted 10 January 2013 - 06:59 PM

Hi Experts

I am running Windows 7 Home (32 bit)on an Acer machine (about 2 years or so old).

Now, this issue has been driving me crazy for the last 7 months:
While watching a video or sometimes just doing nothing , the monitor screen suddenly goes blank (it says 'no signal') and then nothing brings back my screen. The fans whir on for a few seconds, I hear a few beeps, and then basically the computer fans just die down with the power light on. Essentially, it shuts down until I manually turn it on. After restarting, Windows gives me a message after I restart which basically says that I have recovered from a Blue Screen error (however I never really see the blue screen). This happens about 20 times a day, which as you can appreciate can make anyone go nuts.

I searched for a solution online, and have used Windows Debugger to analyze the crash dumps. Here is what they always say:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {85f4f510, 999a887a, c000009a, 4}

Probably caused by : nvlddmkm.sys ( nvlddmkm+99b87a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 85f4f510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 999a887a, The pointer into responsible device driver module (e.g. owner tag).
Arg3: c000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+99b87a
999a887a 55 push ebp

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
98278cb0 970a5c26 00000116 85f4f510 999a887a nt!KeBugCheckEx+0x1e
98278cd4 9709fd5a 999a887a c000009a 00000004 dxgkrnl!TdrBugcheckOnTimeout+0x8d
98278d18 970a6b16 85f4f510 89dd8008 98278d3c dxgkrnl!DXGADAPTER::Reset+0xee
98278d28 970ff20b 85f4f510 89dd8008 00000000 dxgkrnl!TdrResetFromTimeout+0x12
98278d3c 97102485 89dd8008 00000000 89dee710 dxgmms1!VidSchiRecoverFromTDR+0x15
98278d50 83617ad1 89dd8008 b299ae46 00000000 dxgmms1!VidSchiWorkerThread+0x7f
98278d90 834c9239 97102406 89dd8008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+99b87a
999a887a 55 push ebp

SYMBOL_NAME: nvlddmkm+99b87a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4e992973

FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
-----------------------------------


For your info, I have a NVIDIA GeForce 320 and have played around with installing old drivers, and even the latest one, but does not make any difference at all. I just dont know where this is going wrong. I really need your help.

Thanks a lot.


Cassandra.

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#2 Artrooks

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Posted 10 January 2013 - 09:11 PM

Hello utopian.aura,

If we could gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.

Please follow this link: BSOD Posting Instructions Windows 8 - Windows 7 - Vista.
  • Follow all instructions with the exception of:
    • Creating a new thread HERE and attach the file(s) after step 4
  • Note: Both files of Step 1 need to be in the Documents folder.
Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.
In addition:

To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.

Regards,
Brooks



 


#3 utopian.aura

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Posted 11 January 2013 - 06:42 AM

Hi Artrooks

Thanks for your reply.

The link to the zipped Documents folder is:
https://www.box.com/s/xhktvn87xfc6hbwyeda8

Also, the speccy link is:
http://speccy.piriform.com/results/Hj1vuvebYuGdpFI3SohuYMp

Hope this helps you.

Thanks again.

#4 Artrooks

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Posted 11 January 2013 - 09:08 AM

utopian.aura,

Thank you for that information. :)

From the Speccy Snapshot:
Graphics
Acer G235H (1920x1080@60Hz)
1024MB GeForce GT 320 (Sapphire/PCPartner): 98 C

Your graphics card is overheating. Speccy has the card registering 98 C. That's 7 degress celsius below it's maximum operating temperature of 105 C. This is, no doubt, the the cause of your BSODs.

GeForce GT 320 (OEM Product)
Maximum GPU Temperature (in C): 105 C


Providing that the eMachine is not still under warranty and that you feel comfortable working inside the tower, you should do the following; otherwise, please seek professional assistance:
  • Turn the computer off, remove the A/C line cord from the tower, and press and hold the power button in for 20 seconds.
  • Remove the side cover of the tower. Using a can of compressed air held vertically, clean the graphics card's heat sink and fan.
  • Give all vents and fans a good cleaning. There may be a lot of dust inside after 2 years.
  • When finished the internal cleaning, carefully power on the computer and visually comfirm that all fans are functional, including the fan on the graphics card.
  • Install a free hardware monitoring application such as HWMonitor and keep it open on the Desktop.
Please post the graphics card temperature after cleaning.

Regards,
Brooks



 





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