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Posted 10 January 2013 - 02:00 PM
Posted 10 January 2013 - 02:25 PM
Posted 10 January 2013 - 03:29 PM
Posted 10 January 2013 - 06:12 PM
When you run in to hardware problems, you always want to confirm the source of the problem first. Never jump to conclusions. As hamluis said, the fact that Windows failed to boot doesn't mean that the hard drive has failed. It is a possibility, but it doesn't confirm anything.
He ran some tests with HP tech support over the phone and that was the conclusion.
I would be happy to try this though - turn on the computer and press F11 to enter the repair mode?
Posted 10 January 2013 - 06:25 PM
Posted 10 January 2013 - 06:52 PM
Oh alright. How long ago had he purchased it?
I agree, thanks for the advice.
Unfortunatley he dropped the computer off at Best Buy before I could talk him out of it!
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