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Western Digital hard drive failed Life Guard test, what does it mean?


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#16 jhayz

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Posted 04 October 2014 - 08:28 PM

# 1  Extended offline    Completed without error       00%      6841         -
# 2  Short offline       Completed without error       00%      6839 

 

The test completed fine on current power on hours at 6841 as compared to the previous readings below.

# 5  Short offline       Completed: read failure       90%      3105         394851
# 6  Short offline       Completed: read failure       90%      2793         394851
# 7  Short offline       Completed: read failure       90%      2793         394851

 

Monitor the progress or health report and post the SMART output next time.


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#17 anonanon

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Posted 05 October 2014 - 06:53 AM

rotor123,

 

I ran the Western Digital WinDLG drive test as you suggested, quick and extended.  It passed both tests.  (That's all it tells me.)

 

Roger



#18 anonanon

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Posted 05 October 2014 - 06:57 AM

jhayz,

 

I'm not sure what you meant by "monitor the progress or health report".  Did you mean just check for error messages on startup and run the SMART test again if there's a problem?  Or did you mean something else?

 

Did you see anything problematic in the SMART results I posted yesterday?

 

Roger


Louis,

 

You asked me to post the results from the MiniToolbox tests, which I did yesterday.  Did you (or did anyone else) see anything problematic in them?

 

Roger



#19 rotor123

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Posted 05 October 2014 - 12:02 PM

rotor123,

 

I ran the Western Digital WinDLG drive test as you suggested, quick and extended.  It passed both tests.  (That's all it tells me.)

 

Roger

 

Hi You evidently have more than one hard drive at least that appears to be the case from what I saw. have You done the test on all Hard Drives? Have You run the SMART info on each drive? Does it also Show Green Check marks for each line.

The SMART info is information that the drive keeps track of and stores internally.

 

Good Luck

Roger


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#20 jhayz

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Posted 05 October 2014 - 07:28 PM

  Today when I booted up Win XP, I got an error message I'd never seen before.  It referred to a hard drive issue and mentioned S.M.A.R.T. (sorry, I didn't write down the exact message).  Press F1 to resume.  So I did, and it booted fine.  A second boot (Win XP restart) was normal; no error message.  Computer works normally.

 

The problem might be referring to the secondary drive by the BIOS enabled SMART monitoring. To check and correct, clear or reset SMART errors, see here as you can use on both drives to see if the problem persist or reappears next time.


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#21 anonanon

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Posted 05 October 2014 - 08:33 PM

Yes I have two hard drives.  One is for the system (C:).  The other is for backup of data (D:).

 

I tested C.  I didn't realize the BIOS would flag a problem with D.  I'll investigate it.  What tool should I use?  It's a Seagate drive (ST3500320AS).

 

I have gsmart, which can run a quick test and an extended test.  Is that good enough?

 

Roger



#22 rotor123

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Posted 05 October 2014 - 10:50 PM

Yes I have two hard drives.  One is for the system (C:).  The other is for backup of data (D:).

 

I tested C.  I didn't realize the BIOS would flag a problem with D.  I'll investigate it.  What tool should I use?  It's a Seagate drive (ST3500320AS).

 

I have gsmart, which can run a quick test and an extended test.  Is that good enough?

 

Roger

 

Hi Roger

Use whatever You are most familiar with. I used the WinDLG recently to test, Western Digital, Hitachi, Samsung and Maxtor, Seagate,Seagate bought Maxtor.

 

Good Luck

Roger


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#23 hamluis

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Posted 06 October 2014 - 01:27 PM

I wanted to see the SMART data per Speccy.  The boot drive looks to have no problems, IMO, while the 500GB drive does reflect the following:

 

Attribute name: Hardware ECC Recovered     Real value: 0      Current: 27     Worst: 16     Threshold: 0     Raw Value: 0009F1605B      Status: Good
 
My thinking (right or wrong) is that the values reflected for Worst should be greater than those reflected for Current, with exceptions for seek time and temperature.
 
All of the persons in this forum know a lot more about this sort of thing than I do, so I suggest going by their advice.
 
Louis


#24 jhayz

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Posted 07 October 2014 - 12:34 AM

Just to add a value from SMART Speccy report also. http://en.wikipedia.org/wiki/S.M.A.R.T.

 

BC

Attribute name: 
Command Timeout

Real value: 4

Current: 100

Worst: 100

Threshold: 0

Raw Value: 0000000004

 

 


0xBC Command Timeout


 

The count of aborted operations due to HDD timeout. Normally this attribute value should be equal to zero and if the value is far above zero, then most likely there will be some serious problems with power supply or an oxidized data cable.

 

 

The aborted operations pertains to unwanted shutdown due to hanging thus creating soft error or see Type of Failures from this link.


Edited by jhayz, 07 October 2014 - 12:35 AM.

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#25 anonanon

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Posted 07 October 2014 - 06:44 AM

rotor123, jhayz,

 

I ran gsmart on the D drive.  (I did not first reset the SMART errors, per jhayz's link; forgot, hope that doesn't matter.) The output is below.  Command Timeout is still at 100 currently (100 is worst), while Hardware ECC recovered is still at 27 (16 is worst).  Maybe you see something else too

 

What do you conclude?  When you mentioned a power supply or oxidized data cable problem, I thought of the spontaneous shutdowns I had a few weeks ago (the ones that initially caused a screen flicker).  Do you suspect any connection?  Is it worth swapping out a data or power supply cable to the D drive and seeing if the SMART test results change?

 

For what it's worth, the BIOS error message has not reappeared during the last three restarts.  The D drive is used for daily data backup via Karen's Replicator.  It did the last one a few hours ago, copying 20 files and reporting "0 failures, 0 warnings".  I can access and read files from it.  So functionality seems unimpaired at this point.

 

Roger

 

--------------------------

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-xp-sp3] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.11
Device Model:     ST3500320AS
Serial Number:    9QM588Q7
LU WWN Device Id: 5 000c50 00d8e959f
Firmware Version: SD1A
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Tue Oct 07 01:12:30 2014 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)    Offline data collection activity
                    was completed without error.
                    Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (  634) seconds.
Offline data collection
capabilities:              (0x7b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   1) minutes.
Extended self-test routine
recommended polling time:      ( 111) minutes.
Conveyance self-test routine
recommended polling time:      (   2) minutes.
SCT capabilities:            (0x103b)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   118   099   006    Pre-fail  Always       -       176081807
  3 Spin_Up_Time            0x0003   095   094   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   094   094   020    Old_age   Always       -       7133
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       2
  7 Seek_Error_Rate         0x000f   075   060   030    Pre-fail  Always       -       8658060637
  9 Power_On_Hours          0x0032   088   088   000    Old_age   Always       -       10843
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       11
 12 Power_Cycle_Count       0x0032   094   094   020    Old_age   Always       -       7120
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       4
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   069   062   045    Old_age   Always       -       31 (Min/Max 30/31)
194 Temperature_Celsius     0x0022   031   040   000    Old_age   Always       -       31 (0 6 0 0 0)
195 Hardware_ECC_Recovered  0x001a   027   016   000    Old_age   Always       -       176081807
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%     10843         -
# 2  Short offline       Completed without error       00%     10841         -
# 3  Short offline       Completed without error       00%      6872         -
# 4  Short offline       Completed without error       00%      2846         -
# 5  Short offline       Completed without error       00%      2844         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

Roger



#26 jhayz

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Posted 07 October 2014 - 08:20 PM

What do you conclude?  When you mentioned a power supply or oxidized data cable problem, I thought of the spontaneous shutdowns I had a few weeks ago (the ones that initially caused a screen flicker).  Do you suspect any connection?  Is it worth swapping out a data or power supply cable to the D drive and seeing if the SMART test results change?

 

The problem related are, in sudden shutdowns depending on when and how frequent it happens usually points to a heating or power supply problem (not disregarding other factors such as a video card but part of the system in thermal events or faulty power rail output during high demand of voltage) could lead to soft error or data/file corruptions. Usually windows on next bootup, Windows would remind and require as an option to run Startup Repair during this event to correct or find integrity problems. A bad data cable would also relate to systematic read/write error in such cases emanating from corrupted file on faulty sector that needs to be reallocated to a spare area (see reallocated event and sectors count). More information on data corruption.


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#27 anonanon

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Posted 08 October 2014 - 06:53 AM

Okay.  For what it's worth, I ran chkdsk last night and this is the event log:

 

Checking file system on D:
The type of the file system is NTFS.
Volume label is Backup hard drive.

A disk check has been scheduled.
Windows will now check the disk.                         
Cleaning up minor inconsistencies on the drive.
Cleaning up 33 unused index entries from index $SII of file 0x9.
Cleaning up 33 unused index entries from index $SDH of file 0x9.
Cleaning up 33 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

 488384000 KB total disk space.
 351621732 KB in 203486 files.
     69392 KB in 20454 indexes.
         0 KB in bad sectors.
    400224 KB in use by the system.
     65536 KB occupied by the log file.
 136292652 KB available on disk.

      4096 bytes in each allocation unit.
 122096000 total allocation units on disk.
  34073163 allocation units available on disk.

Internal Info:
60 db 03 00 d0 6a 03 00 da ed 04 00 00 00 00 00  `....j..........
59 00 00 00 00 00 00 00 3b 00 00 00 00 00 00 00  Y.......;.......
e4 27 a2 10 00 00 00 00 f0 5f 4b 8c 00 00 00 00  .'......._K.....
42 25 86 12 00 00 00 00 c0 fb ea d3 0c 00 00 00  B%..............
ac ec 98 42 04 00 00 00 a6 fa be cf 11 00 00 00  ...B............
10 99 61 bd 00 00 00 00 c0 3a 07 00 de 1a 03 00  ..a......:......
00 00 00 00 00 90 49 d5 53 00 00 00 e6 4f 00 00  ......I.S....O..


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



#28 jhayz

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Posted 08 October 2014 - 07:27 AM

No problem so far and everything seems clear. :thumbup2: In the event of certain newly related problem, look for the Power Supply or data cable replacement just in case.


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#29 hamluis

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Posted 08 October 2014 - 03:40 PM

Just a reminder...chkdsk is a file system tool, it will only tell you about the file structure of that particular partition.  Unless a user only has a single partition...running chkdsk /r tells you nothing about the entire hard drive.

 

A hard drive diagnostic does not worry about anything but the functional status of the entire hard drive.

 

The right tool for the right assessment, please.

 

Louis



#30 anonanon

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Posted 18 October 2014 - 12:34 PM

For what it's worth, I finally got the error message a second time.  It occurred at the end of the BIOS commands during bootup, just before Win XP loaded.  The message said:

 

Pri Master Hard Disk:  S.M.A.R.T. Command Failed.

 

Unless someone says otherwise, I'll assume that having the exact content of this message changes nothing in the preceding advice you all have given me.

 

Roger






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