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Laptop freezeswhile scanning with AVG or Malwarbytes


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3 replies to this topic

#1 NH_SA

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Posted 08 January 2013 - 06:54 AM

Hi,

My name is Nawr. Recently my laptop froze. i run avg. AVG stops after achieving 81%and both the laptop and AVG froze. I run malwarebytes, and again both froze after sometime of scanning.

I am wondering if anyone may help.

Thanks very much.

Nawr

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#2 Broni

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Posted 08 January 2013 - 07:49 PM

Welcome aboard Posted Image

See if you can run both programs from safe mode.

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#3 NH_SA

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Posted 10 January 2013 - 07:41 AM

Thanks very much for your reply. I tried to scan it in safe mode but it stopped and froze. Would you suggest anything else?

Thanks

#4 Broni

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Posted 10 January 2013 - 05:45 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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