My Windows 7 laptop has been unable to connect me to the Internet and many of its function (like sound) are disabled. I tried system recovery, but I couldn't go back to an earlier system image. I also tried reinstalling Windows 7 with a CD, but the system asks me to select a system image, but I have no system image to choose from at all. So I have also tried backing up in the infected system and saving my files in a USB as my system image before trying to reinstall, but to no avail. Is there a way I can create a system image in an outside computer, save it in a USB or CD, and transfer that to my laptop? If so, how? Is there any way to clean my laptop besides reinstalling Windows and/or creating a new system image?
Edited by wswr, 08 January 2013 - 11:37 AM.