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Windows 7 Machine Stuck in Start Up Repair Loop ...


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19 replies to this topic

#1 Rivet

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Posted 07 January 2013 - 06:30 PM

Hello all. I have been tearing my hair out all day on this issue and hope someone can help. First, system specs:

Intel Core i7 970 Processor 3.20GHz (6 core)
6 Gigabytes of RAM
Win7 (64-bit) Home Premium
GeForce GTX 560 Ti (1.5GB VRAM)

Last night, the machine kept having the audio fade in and out and I would randomly hear the sound effect of a USB device being connected/disconnect when I wasn't do so. So, I ran CCleaner and rebooted. It the dumped me to the Start Up Repair menu and said it could not be repaired. If I hit "Finished," the machine powered down.

So I booted up the DVD for Windows 7, ran the Start Up Repair from there. It said it worked and if I run it again from the DVD, it says no errors are found. I also ran the memory checker (came up fine), ran chkdsk (came up fine), ran the Seagate Harddrive Utility for DOS (came up fine) and finally an AVG virus scan from boot media (came up fine). I attempted System Restore on every available restore point and each one failed with a hex error code.

Still, when I boot up normally, it throws me to the Start Up Repair screen, doesn't fix the issue, and produces the following output:

Problem Event Name: StartUpRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200512
Problem Signature 05: AutoFailover
Problem Signature 06: 21
Problem Signature 07: NotRootCause
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

I live in a remote area and we only have one PC repair place in town and the gentleman who runs it is gone until the 15th. I'm typing this message on an ancient Mac Book, but it won't do for the work I must complete. I'd also like to avoid having to format the HD for the obvious reason. If I absolutely have to, I will, but I'm not convinced its HD related since everything comes up clean on the HD health.

Anyone have any ideas? Thank you so much for your time.

EDIT: One other thing I that I tried just now was running the Windows Defender Offline tool and it came up with no malware.

EDIT #2: I ran sfc (sfc /scannow /offbootdir=d:\ /offwindir=d:\windows) from the install disc > Repair > Command prompt window. The result was simply:

Windows Resource Protection did not find any integrity violations.

Edited by Rivet, 07 January 2013 - 09:32 PM.


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#2 AustrAlien

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Posted 08 January 2013 - 06:39 AM

Please do the following:
(the screenshots are from Windows XP, but things will be essentially the same in Windows 7)

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Advanced Boot Options" menu screen.

    Posted Image
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to start normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.

    Posted Image
  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.
Note the text in the lower left-side corner of the error message screen. In the example image above, it reads:
Beginning dump of physical memory
Physical dump of memory complete.
Contact .................... for further assistance.
Please report what you see on your error screen if different.

When you have recorded the error message, you will need to press the RESTART button or the ON/OFF button (and hold for 5 seconds), to restart/switch off the computer.

Edited by AustrAlien, 08 January 2013 - 06:42 AM.

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#3 Rivet

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Posted 08 January 2013 - 09:58 AM

Hello and thank you for the information. When I press F8, the only two options I am given are:

Launch Startup Repair (Recommended)
Start windows Normally.

Choosing either throws me to the start up repair screen.

#4 AustrAlien

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Posted 08 January 2013 - 02:23 PM

If the computer is running, turn it OFF. Wait 30 seconds.

Please try again ... and again if necessary.

Start the computer by pressing the power ON/OFF button.
  • Immediately start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Advanced Boot Options" menu screen.
This should work. Let me know if you are still having trouble with it after trying a few times.
AustrAlien
Google is my friend. Make Google your friend too.

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#5 Rivet

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Posted 09 January 2013 - 03:10 PM

Thank you for the reply, AustrAlien. It is appreciated.

I've tried the power-on/tap F8 thing at least a dozen times before posting this thread. However, I just now tried it again four times, and I still do not see an option to boot into safe mode. It is really odd because I don't ever recall not seeing that option, but it is the case here.

Is there another way to force boot into safe mode? From a boot disc, perhaps?

Thanks again.

#6 AustrAlien

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Posted 09 January 2013 - 04:44 PM

... I ran CCleaner and rebooted. It the dumped me to the Start Up Repair menu and said it could not be repaired.

What did you do with CCleaner?
  • Did you use the Registry tool in CCleaner?
  • Did you delete registry items, and if you did, did you save backups for the registry items that you deleted?
  • If you did save registry backups, do you remember the location that you saved them to?
[/list]
AustrAlien
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#7 Rivet

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Posted 09 January 2013 - 06:51 PM

Thanks for any assistance.

No, I did nothing with the registry with CCleaner. Just the standard pushbutton* to clean. I did so because I, at the time, thought the weird audio in/out stuff was related to the in-browser video.

*Posted Image

Considering the audio was fading in and out and I could hear the USB plugin/remove noise, could this be a flaky driver?

Also, I am able to boot an Ubuntu LiveCD and "see" the C drive fine. In doing this, is there anything I could check (logs, etc.) that would tell us anything?

Edited by Rivet, 09 January 2013 - 07:00 PM.


#8 AustrAlien

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Posted 09 January 2013 - 07:02 PM

You wrote: "... I would randomly hear the sound effect of a USB device being connected/disconnect ... "
What if any, USB devices do you have connected to the system?
  • Please disconnect all unnecessary devices, and remove all media (CD/DVD, memory card, etc) from drives.
You wrote: "... ran chkdsk ..."
Please tell me exactly how you went about running chkdsk, on which drive, and using what command?
  • Presumably you ran chkdsk from the Command Prompt in the Recovery Environment after booting with the Win7 DVD.

AustrAlien
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#9 AustrAlien

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Posted 09 January 2013 - 07:06 PM

Considering the audio was fading in and out and I could hear the USB plugin/remove noise, could this be a flaky driver?

Also, I am able to boot an Ubuntu LiveCD and "see" the C drive fine. In doing this, is there anything I could check (logs, etc.) that would tell us anything?

I have just now seen the edited additions you made to your previous post.

No ideas yet on the audio/USB connection sound issue yet ...

Thanks for the info on having a Ubuntu LIVE CD available. I'll bear that in mind and use it if warranted.
AustrAlien
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#10 Rivet

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Posted 09 January 2013 - 07:10 PM

When I started having the issues, the only non-essential devices attached was one printer and one external harddrive. Both were disconnected once I ran into trouble and they are still not connected.

Indeed, I ran chkdsk via the command prompt accessible via the Windows 7 DVD-ROM. I ran it on D which is what the disc shows the actual C as. If it would help, I can run this again and provide any details.

Thanks again.

#11 AustrAlien

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Posted 09 January 2013 - 07:16 PM

... I ran chkdsk .... on D which is what the disc shows the actual C as. If it would help, I can run this again and provide any details.

Did you run chkdsk using either of the following commands:
  • chkdsk D: /f
    OR ...
  • chkdsk D: /r
If not, then run chkdsk again, this time doing both:
  • chkdsk C: /r
    AND ...
  • chkdsk D: /r
Let me know the results, and whether it has had any effect on starting up the computer/Windows.
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#12 Rivet

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Posted 10 January 2013 - 09:06 AM

Thank you for the information. I ran both last night and restarted this morning. The issue of booting into Startup Repair is still there.

#13 Rivet

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Posted 12 January 2013 - 12:42 PM

Sorry for the double post, but is there something I should try next? Thank you.

#14 AustrAlien

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Posted 13 January 2013 - 01:26 AM

Even though you have run off-line scans with both AVG and Windows Defender boot disks, I remain suspicious of malware as a cause of this problem.

Please sit tight and be patient for now:
  • I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.
  • A suitably experienced helper will respond when they are available.

AustrAlien
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#15 Rivet

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Posted 13 January 2013 - 12:12 PM

Thanks for the update. I look forward to what you find.




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