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Windows 7 boot problem


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16 replies to this topic

#1 nmm1959

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Posted 07 January 2013 - 03:21 PM

hello I tried to remove a MBR virus on a friends laptop using system sweeper, it found and removed the virus but now cant boot into windows. I tried fixing the mbr through command promnt but still no go. Any help would help out a tonne. I will try running frst64 and att. the log file so someone can have look at it. The virus was Alureon. Thanks

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#2 nmm1959

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Posted 07 January 2013 - 04:40 PM

I hope I an posting in the right area. I have attached the log file that I got after running frst64. Thanks

Attached Files

  • Attached File  FRST.txt   31.21KB   6 downloads

Edited by Orange Blossom, 08 January 2013 - 02:41 AM.
Moved to log forum. ~ OB


#3 CatByte

CatByte

    bleepin' tiger


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Posted 10 January 2013 - 09:56 AM

Please do the following:


Please make sure you do all the steps in the order they are written.

  • For 64bit systems, download Listparts64 and save it to your flashdrive
  • Download
    Save it to your flash drive.
  • Please download
    Save it to your flash drive.
  • Boot to System Recovery Options and select "Command Prompt".

    Run FRST64 and press the fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt) please post it later on to your reply. You may close the tool.
  • While still in the recovery environment run ListParts by typing g:\listparts64 in the command prompt and pressing Enter
    Click Fix. Close the pop up after the fix is done.
  • Please restart, let it boot normally and then post the FixLog.txt

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#4 nmm1959

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Posted 10 January 2013 - 07:18 PM

:thumbup2: First off thank you very much, it booted just fine. This is the best and most helpfull forum i have ever been on.

here's my fixlog




Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 31-12-2012
Ran by SYSTEM at 2013-01-10 18:24:57 Run:1
Running from G:\

==============================================


The operation completed successfully.
The operation completed successfully.

==== End of Fixlog ====


Wow i thought there would be more there did I do something wrong?


Here's my PLFIXLOG

Script used: "Disk=0 partition=2 inactive"
Script used: "Disk=0 partition=2 active"
Script used: "Disk=0 partition=2 inactive"
Script used: "Disk=0 partition=2 active"
Script used: "custom"

An error occurred while attempting to delete the specified data element.
Element not found.

#5 CatByte

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Posted 10 January 2013 - 08:42 PM

No, you did everything perfectly, that was exactly what I was hoping to see

I would like to run some more scans just to make certain there are no leftovers

please run the following:

Refer to the ComboFix User's Guide

  • Download ComboFix from the following location:

    Link

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#6 nmm1959

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Posted 10 January 2013 - 09:30 PM

Thank you again for the quick reply, here's the combofix log


ComboFix 13-01-08.01 - karen 10/01/2013 21:12:00.1.2 - x64
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.2.1033.18.3836.2814 [GMT -5:00]
Running from: c:\users\karen\Desktop\ComboFix.exe
AV: Computer Security *Disabled/Updated* {15414183-282E-D62C-CA37-EF24860A2F17}
SP: Computer Security *Disabled/Updated* {AE20A067-0E14-D9A2-F087-D456FD8D65AA}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Public\Documents\NTIBUN5.dll
c:\users\Public\Documents\NTILiveUpdate.dll
.
.
((((((((((((((((((((((((( Files Created from 2012-12-11 to 2013-01-11 )))))))))))))))))))))))))))))))
.
.
2013-01-11 02:19 . 2013-01-11 02:19 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-01-08 00:22 . 2013-01-08 00:22 -------- d-----w- C:\FRST
2013-01-05 23:35 . 2013-01-05 23:35 -------- d-----w- c:\windows\Microsoft Antimalware
2013-01-01 15:43 . 2013-01-03 04:50 -------- d-----w- c:\windows\system32\Wat
2012-12-31 17:39 . 2012-12-31 17:39 737072 ----a-w- c:\programdata\Microsoft\eHome\Packages\SportsV2\SportsTemplateCore\Microsoft.MediaCenter.Sports.UI.dll
2012-12-31 17:28 . 2012-12-31 17:28 48648 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup\Markup.dll
2012-12-31 17:28 . 2012-12-31 17:28 573776 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll
2012-12-31 17:25 . 2012-12-31 17:25 -------- d-----w- c:\program files (x86)\FreePDFTablet
2012-12-31 14:56 . 2009-11-25 17:47 99176 ----a-w- c:\windows\SysWow64\PresentationHostProxy.dll
2012-12-31 14:56 . 2009-11-25 17:47 49472 ----a-w- c:\windows\SysWow64\netfxperf.dll
2012-12-31 14:56 . 2009-11-25 17:47 48960 ----a-w- c:\windows\system32\netfxperf.dll
2012-12-31 14:56 . 2009-11-25 17:47 297808 ----a-w- c:\windows\SysWow64\mscoree.dll
2012-12-31 14:56 . 2009-11-25 17:47 295264 ----a-w- c:\windows\SysWow64\PresentationHost.exe
2012-12-31 14:56 . 2009-11-25 17:47 1130824 ----a-w- c:\windows\SysWow64\dfshim.dll
2012-12-31 14:56 . 2009-11-25 17:47 109912 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2012-12-31 14:56 . 2009-11-25 17:47 444752 ----a-w- c:\windows\system32\mscoree.dll
2012-12-31 14:56 . 2009-11-25 17:47 320352 ----a-w- c:\windows\system32\PresentationHost.exe
2012-12-31 14:56 . 2009-11-25 17:47 1942856 ----a-w- c:\windows\system32\dfshim.dll
2012-12-30 17:37 . 2012-12-30 17:37 -------- d-----w- c:\users\Default\AppData\Local\Microsoft Help
2012-12-30 10:43 . 2012-06-02 22:19 44056 ----a-w- c:\windows\system32\wups2.dll
2012-12-30 10:43 . 2012-06-02 22:19 2428952 ----a-w- c:\windows\system32\wuaueng.dll
2012-12-30 10:43 . 2012-06-02 22:19 57880 ----a-w- c:\windows\system32\wuauclt.exe
2012-12-30 10:43 . 2012-06-02 22:15 2622464 ----a-w- c:\windows\system32\wucltux.dll
2012-12-30 10:43 . 2012-06-02 20:19 186752 ----a-w- c:\windows\system32\wuwebv.dll
2012-12-30 10:43 . 2012-06-02 20:15 36864 ----a-w- c:\windows\system32\wuapp.exe
2012-12-30 04:30 . 2012-12-30 04:30 56016 ----a-w- c:\windows\system32\drivers\fsbts.sys
2012-12-30 04:21 . 2012-12-30 04:21 42672 ----a-w- c:\windows\SysWow64\drivers\fsbts.sys
2012-12-30 04:10 . 2012-12-30 04:11 73656 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2012-12-30 04:10 . 2012-12-30 04:11 697272 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2012-12-30 04:09 . 2012-12-30 04:09 -------- d-----w- c:\windows\system32\Macromed
2012-12-30 03:00 . 2012-12-30 03:00 -------- d-----w- c:\windows\NAPP_Dism_Log
2012-12-30 02:37 . 2012-12-30 02:37 -------- d-----w- c:\program files (x86)\PokerStars
2012-12-30 02:31 . 2012-12-30 02:31 -------- d-----w- c:\program files (x86)\GUMA591.tmp
2012-12-30 01:57 . 2012-11-19 06:01 9125352 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{53675B91-E957-4045-9047-9664DACB6159}\mpengine.dll
2012-12-30 01:57 . 2012-05-31 16:25 279656 ------w- c:\windows\system32\MpSigStub.exe
2012-12-30 01:49 . 2012-12-30 01:49 -------- d-----w- c:\program files (x86)\Cogeco Security Services
2012-12-30 01:47 . 2012-12-30 04:21 -------- d-----w- c:\programdata\F-Secure
2012-12-30 00:57 . 2012-12-30 00:57 -------- d-----w- c:\program files (x86)\Common Files\CyberLink
2012-12-30 00:56 . 2012-12-30 00:57 -------- d-----w- c:\program files (x86)\CyberLink
2012-12-30 00:55 . 2012-12-30 00:54 29480 ----a-w- c:\windows\SysWow64\msxml3a.dll
2012-12-30 00:55 . 2012-12-30 00:54 505128 ----a-w- c:\windows\SysWow64\msvcp71.dll
2012-12-30 00:55 . 2012-12-30 00:54 353576 ----a-w- c:\windows\SysWow64\msvcr71.dll
2012-12-30 00:41 . 2006-11-29 18:06 4398360 ----a-w- c:\windows\system32\d3dx9_32.dll
2012-12-30 00:41 . 2006-11-29 18:06 3426072 ----a-w- c:\windows\SysWow64\d3dx9_32.dll
2012-12-30 00:41 . 2012-12-30 00:41 -------- d-----w- c:\program files (x86)\Microsoft SQL Server Compact Edition
2012-12-30 00:40 . 2012-12-30 00:40 -------- d-----w- c:\program files (x86)\Microsoft
2012-12-30 00:39 . 2012-12-30 00:39 -------- d-----w- c:\program files (x86)\Windows Live SkyDrive
2012-12-30 00:39 . 2012-12-30 00:42 -------- d-----w- c:\program files (x86)\Windows Live
2012-12-30 00:37 . 2012-12-30 00:37 -------- d-----w- c:\program files (x86)\Common Files\Windows Live
2012-12-30 00:36 . 2012-12-30 00:36 -------- d-----w- c:\windows\OEMTemp
2012-12-30 00:31 . 2012-12-30 00:31 -------- d-----w- c:\program files\Synaptics
2012-12-30 00:26 . 2009-10-02 04:20 92160 ----a-w- c:\program files\Internet Explorer\iecompat.dll
2012-12-30 00:26 . 2009-10-02 03:55 92160 ----a-w- c:\program files (x86)\Internet Explorer\iecompat.dll
2012-12-30 00:25 . 2009-10-19 14:46 9272320 ----a-w- c:\windows\system32\mshtml.dll
2012-12-30 00:24 . 2009-09-10 06:28 311808 ----a-w- c:\windows\system32\msv1_0.dll
2012-12-30 00:24 . 2009-09-10 05:52 257024 ----a-w- c:\windows\SysWow64\msv1_0.dll
2012-12-30 00:23 . 2009-08-29 07:50 46592 ----a-w- c:\windows\system32\msasn1.dll
2012-12-30 00:23 . 2009-08-29 06:57 34816 ----a-w- c:\windows\SysWow64\msasn1.dll
2012-12-30 00:22 . 2009-09-05 06:25 82944 ----a-w- c:\windows\system32\msfeedsbs.dll
2012-12-30 00:18 . 2009-08-29 07:53 14629376 ----a-w- c:\windows\system32\wmp.dll
2012-12-30 00:18 . 2009-08-29 06:54 12625408 ----a-w- c:\windows\SysWow64\wmploc.DLL
2012-12-30 00:18 . 2009-08-29 07:45 12625920 ----a-w- c:\windows\system32\wmploc.DLL
2012-12-30 00:18 . 2012-12-30 00:18 -------- d-----w- c:\programdata\ATI
2012-12-30 00:17 . 2012-12-30 00:17 -------- d---a-w- C:\book
2012-12-30 00:17 . 2012-12-30 00:17 -------- d-----w- c:\programdata\McQcModifier-5c47-a7b0
2012-12-30 00:13 . 2013-01-10 23:29 -------- d-----w- c:\users\karen
2012-12-30 00:13 . 2012-12-30 00:13 -------- d-----w- C:\Recovery
2012-12-30 00:07 . 2012-12-30 00:07 -------- d-----w- c:\program files\DIFX
2012-12-30 00:07 . 2012-12-30 00:07 -------- dc----w- c:\windows\system32\DRVSTORE
2012-12-30 00:07 . 2009-04-03 11:39 34872 ----a-w- c:\windows\system32\drivers\usbfilter.sys
2012-12-30 00:07 . 2012-12-30 00:07 -------- d-----w- c:\program files (x86)\AMD
2012-12-30 00:06 . 2012-12-30 00:06 -------- d-----w- c:\program files\ATI
2012-12-30 00:06 . 2012-12-30 00:07 -------- d-----w- c:\program files (x86)\ATI Technologies
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-12-30 00:08 . 2009-11-06 07:04 6 ----a-w- c:\windows\system32\PLD_Framework.cmd
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4}]
2009-11-06 07:19 433648 ----a-w- c:\programdata\Partner\Partner.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\egisPSDP]
@="{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}"
[HKEY_CLASSES_ROOT\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}]
2009-09-10 13:41 120104 ----a-w- c:\program files (x86)\EgisTec\MyWinLocker 3\x86\PSDProtect.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-11-06 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"LManager"="c:\program files (x86)\Launch Manager\LManager.exe" [2009-08-18 1157128]
"EgisTecLiveUpdate"="c:\program files (x86)\EgisTec Egis Software Update\EgisUpdate.exe" [2009-08-04 199464]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2009-07-30 98304]
"RemoteControl8"="c:\program files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe" [2009-04-16 91432]
"PDVD8LanguageShortcut"="c:\program files (x86)\CyberLink\PowerDVD8\Language\Language.exe" [2009-04-16 50472]
"F-Secure Hoster (44095)"="c:\program files (x86)\Cogeco Security Services\fshoster32.exe" [2012-11-21 167608]
"F-Secure Manager"="c:\program files (x86)\Cogeco Security Services\apps\ComputerSecurity\Common\FSM32.EXE" [2012-07-03 310992]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R3 MWLService;MyWinLocker Service;c:\program files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe [2009-09-10 305448]
R3 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe [2009-11-05 50432]
R3 Partner Service;Partner Service;c:\programdata\Partner\Partner.exe [2009-11-06 332272]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [x]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;c:\windows\system32\DRIVERS\rtl8192se.sys [2009-10-02 946688]
R3 RtsUIR;Realtek IR Driver;c:\windows\system32\DRIVERS\Rts516xIR.sys [x]
S0 fsbts;fsbts;c:\windows\system32\Drivers\fsbts.sys [2012-12-30 56016]
S1 F-Secure HIPS;F-Secure HIPS Driver;c:\program files (x86)\Cogeco Security Services\apps\ComputerSecurity\HIPS\drivers\fshs.sys [2012-12-30 62232]
S1 fsvista;F-Secure Vista Support Driver;c:\program files (x86)\Cogeco Security Services\apps\ComputerSecurity\Anti-Virus\minifilter\fsvista.sys [2012-07-03 16920]
S1 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\DRIVERS\mwlPSDFilter.sys [2009-06-02 22576]
S1 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\DRIVERS\mwlPSDNServ.sys [2009-06-02 20016]
S1 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\DRIVERS\mwlPSDVDisk.sys [2009-06-02 60464]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-07-29 203264]
S2 ePowerSvc;Acer ePower Service;c:\program files\Acer\Acer ePower Management\ePowerSvc.exe [2009-10-29 844320]
S2 fshoster;F-Secure Dll Hoster;c:\program files (x86)\Cogeco Security Services\fshoster32.exe [2012-11-21 167608]
S2 FSORSPClient;F-Secure ORSP Client;c:\program files (x86)\Cogeco Security Services\apps\CCF_Reputation\fsorsp.exe [2012-05-25 61152]
S2 Greg_Service;GRegService;c:\program files (x86)\Acer\Registration\GregHSRW.exe [2009-08-28 1150496]
S2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe [2009-11-05 144640]
S2 Updater Service;Updater Service;c:\program files\Acer\Acer Updater\UpdaterService.exe [2009-07-04 240160]
S3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files (x86)\Cogeco Security Services\apps\ComputerSecurity\Anti-Virus\minifilter\fsgk.sys [2012-12-30 199736]
S3 fsni;fsni;c:\program files (x86)\Cogeco Security Services\apps\CCF_Scanning\fsni64.sys [2012-10-12 77368]
S3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);c:\windows\system32\DRIVERS\L1C62x64.sys [2009-06-10 57344]
S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys [2009-04-03 34872]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-01-11 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-12-30 04:11]
.
2013-01-11 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-12-30 02:05]
.
2013-01-10 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-12-30 02:05]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4}]
2009-11-06 07:19 750064 ----a-w- c:\programdata\Partner\Partner64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\egisPSDP]
@="{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}"
[HKEY_CLASSES_ROOT\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}]
2009-09-10 13:44 137512 ----a-w- c:\program files (x86)\EgisTec\MyWinLocker 3\x64\PSDProtect.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2009-07-28 7982112]
"Acer ePower Management"="c:\program files\Acer\Acer ePower Management\ePowerTray.exe" [2009-10-29 822816]
"mwlDaemon"="c:\program files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe" [2009-09-10 349480]
.
------- Supplementary Scan -------
.
uStart Page = https://www.facebook.com/
uLocal Page = c:\windows\system32\blank.htm
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&m=aspire_5517&r=273612127935l0414z1k5t45k2y326
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=1009&m=aspire_5517&r=273612127935l0414z1k5t45k2y326
mLocal Page = c:\windows\SysWOW64\blank.htm
TCP: DhcpNameServer = 24.226.1.208
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
SafeBoot-mcmscsvc
SafeBoot-MCODS
Toolbar-Locked - (no file)
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\fshoster]
"ImagePath"="\"c:\program files (x86)\Cogeco Security Services\fshoster32.exe\" -hosterid:0"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_135_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_135_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_135_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_135_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_135.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_135.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_135.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_135.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\F-Secure\My Services Agent\Protected]
@Denied: ) (Everyone)
"AgentIdentifier"="04927527-407b-4426-b86e-f114edb90547"
"AuthorizationCode"="dZhvba92PY-1vwKgUAHAlpfQkJjwnHO69CzhfxbxV0rBJRjUifBLVg"
"44095_AgentIdentifier"="04927527-407b-4426-b86e-f114edb90547"
"44095_AuthorizationCode"="dZhvba92PY-1vwKgUAHAlpfQkJjwnHO69CzhfxbxV0rBJRjUifBLVg"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-01-10 21:23:18
ComboFix-quarantined-files.txt 2013-01-11 02:23
.
Pre-Run: 205,495,275,520 bytes free
Post-Run: 205,718,675,456 bytes free
.
- - End Of File - - 10019E40EE33CB541107A093FFC8BEE7

#7 CatByte

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Posted 10 January 2013 - 09:37 PM

Please run the following:

Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right-mouse click JRT.exe and select Run as administrator
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message


NEXT


Download AdwCleaner from here and save it to your desktop.
  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply


NEXT


Please download Malwarebytes Anti-Malware
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.




NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#8 nmm1959

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Posted 11 January 2013 - 01:20 PM

Hello, sorry for the delay. here they are.

JRT Log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.4.2 (01.08.2013:1)
OS: Windows 7 Home Premium x64
Ran by karen on 11/01/2013 at 5:30:02.44
Blog: http://thisisudax.blogspot.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\kt_bho_dll.dll
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\kt_bho.kettlebho
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\kt_bho.kettlebho.1



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\partner"



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 11/01/2013 at 5:47:20.02
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


ADWCleaner Log

# AdwCleaner v2.105 - Logfile created 01/11/2013 at 05:59:28
# Updated 08/01/2013 by Xplode
# Operating system : Windows 7 Home Premium (64 bits)
# User : karen - KAREN-PC
# Boot Mode : Normal
# Running from : C:\Users\karen\Desktop\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7600.16385

[OK] Registry is clean.

-\\ Google Chrome v23.0.1271.97

File : C:\Users\karen\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1600 octets] - [11/01/2013 05:53:35]
AdwCleaner[S1].txt - [1676 octets] - [11/01/2013 05:54:19]
AdwCleaner[S2].txt - [762 octets] - [11/01/2013 05:59:28]

########## EOF - C:\AdwCleaner[S2].txt - [821 octets] ##########


MBAM Log

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2012.12.14.11

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
karen :: KAREN-PC [administrator]

Protection: Enabled

11/01/2013 6:05:03 AM
mbam-log-2013-01-11 (06-05-03).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 205724
Time elapsed: 4 minute(s), 49 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


Thanks again I didn't run the last one because I didn't have access to the internet. (I could't find my password to my router, darn kids)

#9 CatByte

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Posted 11 January 2013 - 04:27 PM

might you have access to the internet with this machine any time soon, as the ESET scan is important to run.

Other than that, how is the computer running now?

We need to make sure there are no broken services, so please run the following:


  • Please download MiniToolBox and save it to your desktop and run it.

    Checkmark following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List installed programs.

Click Go and post the result (Result.txt) that pops up. A copy of result.txt will be saved in the same directory the tool is run.

NEXT


Please download Farbar Service Scanner to your desktop and run it.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#10 nmm1959

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Posted 11 January 2013 - 08:27 PM

I'm running the EST scan now, I will post the results when it finishes. I will run the next set soon after.

The laptop seems to be good, I appreciate everything you have done for me.

#11 nmm1959

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Posted 11 January 2013 - 09:52 PM

I didn't get the LIST OF THREATS FOUND button but no problems were found or removed.

I'll run the others now

#12 CatByte

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Posted 11 January 2013 - 09:53 PM

ok, that's good news :)

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#13 nmm1959

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Posted 11 January 2013 - 10:08 PM

Wow that EST scan took an hour & 45 min. these ones were quick thou

Heres the MiniToolBox Log

MiniToolBox by Farbar Version:10-01-2013
Ran by karen (administrator) on 11-01-2013 at 21:58:42
Running from "C:\Users\karen\Desktop"
Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost


=========================== Installed Programs ============================

2007 Microsoft Office Suite Service Pack 2 (SP2)
Acer ePower Management (Version: 4.05.3006)
Acer eRecovery Management (Version: 4.05.3006)
Acer Games (Version: 1.0.0.71)
Acer GridVista (Version: 3.01.0730)
Acer Registration (Version: 1.02.3006)
Acer Updater (Version: 1.01.3017)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.146)
AMD USB Filter Driver (Version: 1.0.11.86)
ATI Catalyst Install Manager (Version: 3.0.732.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Light (Version: 2009.0729.2227.38498)
Catalyst Control Center InstallProxy (Version: 2009.0729.2227.38498)
Catalyst Control Center Localization All (Version: 2009.0729.2227.38498)
ccc-core-static (Version: 2009.0729.2227.38498)
ccc-utility64 (Version: 2009.0729.2227.38498)
CCC Help Chinese Standard (Version: 2009.0729.2226.38498)
CCC Help Chinese Traditional (Version: 2009.0729.2226.38498)
CCC Help Czech (Version: 2009.0729.2226.38498)
CCC Help Danish (Version: 2009.0729.2226.38498)
CCC Help Dutch (Version: 2009.0729.2226.38498)
CCC Help English (Version: 2009.0729.2226.38498)
CCC Help Finnish (Version: 2009.0729.2226.38498)
CCC Help French (Version: 2009.0729.2226.38498)
CCC Help German (Version: 2009.0729.2226.38498)
CCC Help Greek (Version: 2009.0729.2226.38498)
CCC Help Hungarian (Version: 2009.0729.2226.38498)
CCC Help Italian (Version: 2009.0729.2226.38498)
CCC Help Japanese (Version: 2009.0729.2226.38498)
CCC Help Korean (Version: 2009.0729.2226.38498)
CCC Help Norwegian (Version: 2009.0729.2226.38498)
CCC Help Polish (Version: 2009.0729.2226.38498)
CCC Help Portuguese (Version: 2009.0729.2226.38498)
CCC Help Russian (Version: 2009.0729.2226.38498)
CCC Help Spanish (Version: 2009.0729.2226.38498)
CCC Help Swedish (Version: 2009.0729.2226.38498)
CCC Help Thai (Version: 2009.0729.2226.38498)
CCC Help Turkish (Version: 2009.0729.2226.38498)
Cogeco Security Services (Version: 1.62.373.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.4518.1014)
Computer Security 12.62.109.0 (release) (Version: 12.62.109.0)
CyberLink PowerDVD 8 (Version: 8.0.3524.50)
ESET Online Scanner v3
eSobi v2 (Version: 2.0.4.000274)
F-Secure CCF Reputation (Version: 1.0.25.1756)
F-Secure CCF Scanning 1.12.136.6280 (release) (Version: 1.12.136.6280)
F-Secure Network CCF 1.02.115 (Version: 1.02.115)
Free PDF Tablet (Version: 0.1)
Google Chrome (Version: 23.0.1271.97)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3230.2052)
Google Update Helper (Version: 1.3.21.123)
Identity Card (Version: 1.00.3003)
Junk Mail filter update (Version: 14.0.8089.726)
Launch Manager (Version: 3.0.02)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Works (Version: 9.7.0621)
MSVCRT (Version: 14.0.1468.721)
MyWinLocker (Version: 3.1.76.0)
NTI Backup Now 5 (Version: 5.1.2.628)
NTI Backup Now Standard (Version: 5.1.2.628)
NTI Media Maker 8 (Version: 8.0.12.6630)
Online Safety 2.63.170.284 (Version: 2.63.170.284)
PokerStars
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30095)
Synaptics Pointing Device Driver (Version: 13.2.2.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Script Editor Help (KB963671)
Welcome Center (Version: 1.00.3010)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)

**** End of log ****



Heres the FSSLog

Farbar Service Scanner Version: 05-01-2013
Ran by karen (administrator) on 11-01-2013 at 22:02:36
Running from "C:\Users\karen\Desktop"
Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2009-07-13 18:25] - [2009-07-13 20:45] - 1898576 ____A (Microsoft Corporation) 912107716BAB424C7870E8E6AF5E07E1

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#14 CatByte

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Posted 11 January 2013 - 10:24 PM

well the logs look good, so it's time to clean up our tools


You can delete the JRT and all the Farbar logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Press the WinKey +R to open a run box
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


NEXT

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    PC Safety and Security--What Do I Need?.
  • Simple and easy ways to keep your computer safe and secure on the Internet

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#15 nmm1959

nmm1959
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Posted 11 January 2013 - 10:50 PM

Thank you so so much, this was such a great experience.




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