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Posted 07 January 2013 - 11:49 AM
Posted 07 January 2013 - 11:52 AM
Posted 07 January 2013 - 12:06 PM
You need to explain in detail the exact nature of your problem and what led up to it.
1) EXACTLY what happens when you try to start your system?
2) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
3) Tell us about your system.
Posted 07 January 2013 - 12:17 PM
Posted 07 January 2013 - 12:29 PM
When the system first starts tap the F8 (function) key and continue tapping it until you get to the advanced startup options screen. Select Safe Mode. Can you get to safe mode? If so, do the following:
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
If you cannot get to safe mode, from the same screen as above select "Disable Automatic Restart on System Failure". Reboot. That should generate a blue screen error. If it does, copy and post the entire error message as it appears, including any referenced files or drivers.
Last, you said "recently i put all my files on my external hd and ran a factory restore because my cpu was performing unusually slow, would freeze when i tried to open a new site in firefox etc". Please don't use "etc". Instead, explain IN DETAIL every problem you were having. And do you know why your system was freezing (was there malware, was there ANYTHING that happened that might have caused that in your opinion)?
Posted 07 January 2013 - 12:40 PM
Posted 07 January 2013 - 12:59 PM
Two possible causes are either a boot sector virus or a bad hard drive. You can check the hard drive first and if it passes all tests you should post in the Am I Infected forum
Hard Drive Diagnostics:
http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic
Posted 08 January 2013 - 06:12 AM
Neither can be done because the computer will not boot.
What is the make and model of your hd? If you don't know, check in device manager or download and run Belarc Advisor
In your case you report a Stop: 0x0000007B (, 0xC000000D, , ) error in which the value C000000D = STATUS_INVALID_PARAMETER
Usual causes: Hard drive, File system, Boot sequence errors, Device driver, Virus infection (in particular check the MBR)
Posted 08 January 2013 - 07:51 AM
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