"Msinfo32 - System Information (Error or Missing)
Odd msinfo32.exe problem. msinfo32 mystery solved. (written by Vampirefo, furnished by Martin)
I finally figured it out, after running test after test. A index.dat file has been deleted, and that's why when some run msinfo32 they get the help center instead of system information.
I had this problem, and just now got it figured out, I restored a new image and system information was working great, I then ran Spider which cleans temp files, I saved the report rebooted and system information was not working.
I looked at what spider deleted and I found it deleted a index.dat here E:\\WINDOWS\\PCHEALTH\\HELPCTR\\OfflineCache\\index.dat
I opened and image and restored just this dat, and now my system information is working, so this dat file is the cause for the problem."
I don't think Spider deleted anything on my computer, I have no Spiders in my computer. I think my heavy delete finger did it somehow, but the result is the same, running msinfo32 gets me right back to help and support.
My question here is, How do I "open an image and restore just this dat" ? What does he mean? Does he mean go to "C:\\WINDOWS\\PCHEALTH\\HELPCTR\\OfflineCache\\index.dat" and add a second \\index.dat, so it would be C:\\WINDOWS\\PCHEALTH\\HELPCTR\\OfflineCache\\index.dat\\index.dat, or does he mean find "C:\\WINDOWS\\PCHEALTH\\HELPCTR\\OfflineCache" and add "\\index.dat"?
Yes, I have to admit, I did, in a moment of frustration one night recently, delete a whole lot of stuff with CCleaner, stuff I didn't really look too closely at. So, do I have to go back to all those CC restore files and try to find that index.dat file? I'm not looking forward to a "Yes", but I'll live with it, if that's really the only way. I just checked my C:\\WINDOWS\\PCHEALTH\\HELPCTR\\OfflineCache folder, it has no index.dat file in it, if that matters in solving this. I have not checked the CC restore files for index.dat, they're huge. I removed nero and a ton of other junk stuff, the list that day is a mile long, and that's just one list. But if that's what I have to do, please advise. Or is there a way I can copy those files somewhere and do a search for C:\\WINDOWS\\PCHEALTH\\HELPCTR\\OfflineCache" and add "\\index.dat? Pretty smart, huh? Except I don't know how to do that.
Thanks to someone who can/will assist me with this.
Edited by brillo, 27 March 2006 - 04:08 PM.