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A Virus Is Disabling My Computer Please Help!


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#1 Mustard Tiger

Mustard Tiger

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Posted 06 January 2013 - 06:38 PM

I have a Windows 7 HP Laptop

I have Rogers Online Protection as my AntiVirus. I ran it and it picked up 4 viruses but was unable to get rid of them nor was it able to tell me where they where. I then ran Malwarebytes and it picked them up. I will display a picture of the 'quarintene' base.

If I try and delete the virus and restart my computer, after the 'LogIn' and 'Welcome' screen I get a black screen with the mouse only. I can't do anything. But I am able to run in safe mode.

Right now I have restored my computer to an earlier point (but they're still there) I need to get rid of them without having my computer disabled.

If anyone can please help me, I'd appreciate it a lot!


Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.06.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Luc-Michael :: LUC-MICHAEL-HP [administrator]

Protection: Disabled

06/01/2013 6:20:43 PM
MBAM-log-2013-01-06 (18-36-37).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 267442
Time elapsed: 4 minute(s), 30 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|dplaysvr (Trojan.QHost.BG) -> Data: C:\Users\Luc-Michael\AppData\Local\dplaysvr.exe -> No action taken.

Registry Data Items Detected: 1
HKCR\regfile\shell\open\command| (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> No action taken.

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users\Luc-Michael\Downloads\mplayer_Setup.exe (PUP.Bundle.Installer.OI) -> No action taken.
C:\update.exe (Trojan.Agent) -> No action taken.

(end)

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