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XP DVD Drive driver may be corrupt or missing


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#1 kentuckynet

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Posted 06 January 2013 - 01:47 PM

Dell m1330 laptop
Windows xp
DVDrw drive (driver may be corrupt or missing)
Put spare hard drive in and loaded xp on it and dvdrw drive has no exclamation in device manager and works fine.
Put other hard drive back in (driver may be corrupt or missing) Drive not detected/doesnt work
Uninstall and reinstall does not help
I have a lot of information on the one hard drive and i dont want to loose it all reloading windows to fix this problem

Any ideas?

thanks

Edited by kentuckynet, 06 January 2013 - 01:48 PM.


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#2 rotor123

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Posted 06 January 2013 - 02:33 PM

Hi Kentuckynet
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.


Quite often this Microsoft FixIt cures the problem.
Note This automatic fix only applies to Windows XP and to Windows Vista.

Good Luck
Roger

Edited by rotor123, 06 January 2013 - 02:34 PM.

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#3 kentuckynet

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Posted 06 January 2013 - 03:14 PM

Wish i had waiyed for your reply, i tried doing the windows repair "the correct way"
Now im stuck im too deep to get back im at globalroot/device/cdrom/i386, the file asma on windows xp home editon service pack 3 cd is needed
type the path, tried adding the letter d and c etc. no luck yet.

tried this:


Copy files from: GLOBALROOT\DEVICE\CDROM0\I386
Setup is having problems communicating with your CD-ROM>
To fix the problem:

01. When you receive the error, start a CMD session by pressing SHIFT+F10.

02. Type regedit.exe and press Enter.

03. Select HKEY_LOCAL_MACHINE.

04. On the File menu, press Load Hive.

05. Load %Windir%\System32\Config\System.sav.

06. Enter AAA when prompted for a name.

07. Navigate to: HKEY_LOCAL_MACHINE\AAA\ControlSetn\Control\Class\{ 4D36E965-E325-11CE-BFC1-08002BE10318}, where ControlSetn is the lowest control set.

08. Delete both UPPERFILTERS and LOWERFILTERS.

09. Repeat step 07 and 08 for every control set.

10. Select HKEY_LOCAL_MACHINE and Unload Hive from the File menu.

11. Close the CMD prompt and allow setup to try to read the 'Asms' file.

Good luck


I get lost at steps 7 and 8 they do NOT give enough instructions to know what to do once you find 4D36E965-E325-11CE-BFC1-08002BE10318

What are the filters and where do you find them to delete them?
What or where would you find these too? Repeat step 07 and 08 for every control set

Edited by kentuckynet, 06 January 2013 - 03:19 PM.


#4 kentuckynet

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Posted 06 January 2013 - 04:41 PM

Ok, put xp disc in another pc and hit explore and copied the i386 file to a usb stick, put it in and told it where it was and away it went.
Finallt after about 2 1/2 hours im right back where i was. Dvd drive does not show up, tried the microsoft fix it and that said it couldnt continue and to try back another time.

Any other ideas?

thanks

ps ill wait this time for your replies

#5 kentuckynet

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Posted 06 January 2013 - 09:24 PM

Ok, all back to like i was before i started messing with it.
When i unistalled the drive this time i got a message that was the one where you click continue anyway.
No signature was present in the subject
Cdrom
has not passed wndows logo teting to verify its compatibility of this software..............well you get the idea


PLEASE HELP

#6 rotor123

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Posted 06 January 2013 - 09:45 PM

I'm going to have to think about it.

OK lets try this. Thanks to Broni for the tutorial.

Read this whole page and use the settings I put at the end.

Download Windows Repair (all in one) from this site

Install the program then run it.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

Posted Image



Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

Posted Image


Go to Step 4 and under "System Restore" click on Create button:

Posted Image


Go to Start Repairs tab and click Start button.

Posted Image


Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

Posted Image

Click on box next to the Restart System when Finished. Then click on Start.


With one change use these settings and lets see what happens with this.


Posted Image

Also what DVD Burning software are you using?

Good Luck
Roger

Edited by rotor123, 06 January 2013 - 09:46 PM.

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#7 kentuckynet

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Posted 07 January 2013 - 04:37 PM

when i get to step 3 it requires the windows cd.....my cd drive does not work so this is where i get stopped! I have the files from the cd on a jump drive but that program doesnt allow me to change where it looks for the (cd)

any other ideas?

#8 rotor123

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Posted 07 January 2013 - 05:33 PM

Hi, Just Skip step 3 it isn't mandatory.
Or preferred, try this, first copy the I386 directory off of the CD to the USB stick, then transfer the I386 directory to the computer with the problem. SFC should either just use them from there or let you browse to there. The fact that it is asking for the CD indicates one of these problems.
Either a missing, deleted or Corrupt windows file that needs to be put back.

So you should try and run that step.

Good Luck
Roger

Edited by rotor123, 07 January 2013 - 05:34 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#9 kentuckynet

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Posted 07 January 2013 - 06:56 PM

SFC will only use the files if they are on the cd...it does not give you the option to go browse for them.

ideas?

#10 rotor123

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Posted 07 January 2013 - 09:32 PM

That is strange, I have seen them use C:\I386
It does have to be an exact copy of the I386 folder from the CD.

I'm not sure why yours does not do that. When I used to load Windows on computers for work the I386 folder was required to be copied in XP so as to facilitate the end user being able to add foreign language support.
However First Do this, Since we are going to modify the registry we want to back it up.
Thanks to AustrAlien for this procedure.

Backup the Windows system registry with ERUNT

  • If you are using ERUNT on a Vista or Windows 7 system:
  • And ... if UAC (User Account Control) is enabled on the Windows system (as it is by default):
  • When installing ERUNT, ensure that the AutoBackup option is UN-checked!
  • Run ERUNT (or ERDNT.exe) using right-click > Run as Administrator
    Note: Backups will not be automatically created daily. Instead you will need to create them manually by running ERUNT.
[/list]Download ERUNT (The Emergency Recovery Utility NT) to the computer.
  • There are two versions to choose from:
    • Installer file Download Now
    • Run (double-click) the installer file to install ERUNT on the system.
    • Run ERUNT using the shortcut that will have been created on the Desktop.
    • Follow the prompts, leaving all settings in their default configuration.
  • Zipped file Download .ZIP
    • Unzip/Extract the .zip file to a folder in the location of your choice.
      Read the README.TXT file for full instructions and more information.
    • Run (double-click) the contained ERUNT.EXE file to backup the registry.
    • Follow the prompts, leaving all settings in their default configuration.
------------------------------
Note: To restore the Windows registry using ERUNT backups:
  • Navigate to the EFDNT folder created to house the registry backups:
    C:\Windows\ERDNT <<< folder
  • Inside the ERDNT folder you may find other folders labelled by date (manual backups if any).
  • The AutoBackup folder contains dated folders with registry backups created automatically by ERUNT each day the computer is started.
  • The location might look something like this:
  • C:\WINDOWS\ERDNT\AutoBackup\25-07-2012 <<< folder
[*]Locate the backup (by date) that you wish to use and then run (double-click) ERDNT.exe within that same backup folder, and follow the prompts.
[/list]


Then Try thisHow to Get SFC to Check the I386 Folder

You need to set the source path in the system registry in order to get SFC to check the "i386" folder on your computer.
...........


Then follow the above procedure from How to Get SFC to Check the I386 Folder and then it should use the C:\I386 folder.

Good Luck
Roger

Edited by rotor123, 07 January 2013 - 09:34 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#11 kentuckynet

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Posted 08 January 2013 - 09:27 PM

i cannot figure out this step...not enough instructions


Type in "C:\," where the "i386" folder is commonly found, in the "SourcePath" entry on the right side of the window. If your i386 folder is in a different location, point to that location in the "SourcePath" entry instead.

Read more: How to Get SFC to Check the I386 Folder | eHow.com http://www.ehow.com/how_8107065_sfc-check-i386-folder.html#ixzz2HR4cJMT4

#12 rotor123

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Posted 08 January 2013 - 10:22 PM

I do not have a XP computer running right now, However this is similar from my Windows 7 computer. I put an arrow pointing to where it should be showing something like D:\ or whatever your DVD drive letter was when you installed windows. Making sure the registry is backed up with ERUNT just change it to C:\

Posted Image

Right click on the line that says Installation sources on mine but probably says SourcePath on your XP cpomputer, select Modify and edit in the C:\ in place of what is there. Mine actually has more on that line as it is for a piece of hardware that I downloaded the latest driver for. Basic principal should be the same.

If it looks totally different report back. Igf you can post a screen capture that could be handy too. Thanks

Good Luck
Roger

Edited by rotor123, 08 January 2013 - 10:24 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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167 @ June 2015


#13 kentuckynet

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Posted 08 January 2013 - 11:00 PM

Well i was able to run that step, got done went to the last step, rebooted, uninstalled the dvd drive, reinstalled, this time said it worked but i had to reboot, thought i would clicl on the c drive to see if the dvd drive was showing up in the list and guess what...there it was and its working!
Rebooted went back and checked and now its gone again and doesnt work.Uninstalled aagain and then went back to the add hardware found it sucessful again and works just fine unless i reboot. Once i reboot its gone.

Ideas?

#14 rotor123

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Posted 09 January 2013 - 08:42 AM

Hi kentuckynet

It sounds as if we are getting somewhere.
Can you post two screen shots, one with it working and one note working of the device manager please?

Thank You
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#15 kentuckynet

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Posted 09 January 2013 - 07:31 PM

Today it wont load even when i click uninstall and then find new hardware and continue anyway......see screen shots

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