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Brand new hp laptop won't install important updates due to 3 error codes...


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5 replies to this topic

#1 zoemeister

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Posted 06 January 2013 - 06:09 AM

I just received a new hp pavilion dv6227cl entertainment notebook in the mail. The computer said that it had 98 important updates it needed to install so I tried installing them and only 24 were able to be installed. It said the other 74 updates couldn't be installed because of error codes 8024402C, 80070020, and 80071A90. How can there be error codes already when it's new? I've already run a virus search on the computer and that didn't solve anything.

If anyone could give me any advice I would really appreciate it. Please just let me know if there's any other information you need. This is my first time posting in a pc forum.

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#2 Broni

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Posted 06 January 2013 - 03:13 PM

Welcome aboard Posted Image

Please download Farbar Service Scanner Download Link and run it on the computer with the issue.
  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 zoemeister

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Posted 08 January 2013 - 05:47 PM

"Farbar Service Scanner Version: 05-01-2013
Ran by Zoe (administrator) on 08-01-2013 at 17:42:33
Running from "C:\Users\Zoe\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\055ZFHGJ"
Windows Vista ™ Home Premium (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll
[2006-11-02 03:56] - [2006-11-02 04:46] - 0204800 ____A (Microsoft Corporation) 17210D8064EC116A3FC6B5E45E577D43

C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll
[2006-11-02 04:14] - [2006-11-02 04:46] - 1568256 ____A (Microsoft Corporation) 9397D21939A25DA1BD0ED8DB5BB3C853

C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll
[2013-01-06 06:34] - [2013-01-06 06:34] - 0265912 ____A (Microsoft Corporation) 0D5AD0E71FF5DDAC5DD2F443B499ABD0

C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****"



Okay there's the log and thank you for that link. Now my pc has installed other updates but there are still 3 important updates that won't install. I don't even know if this is what's causing the problems with my computer but if you do see a relation please let me know. My computer has been extremely slow, my pc games are blinking black, and out of nowhere tons of ie explorer windows will all pop up at once. I've already scanned for viruses and nothing came up :/

#4 Broni

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Posted 08 January 2013 - 07:24 PM

OK, so in general you can install updates just some 3 are refusing to so.
What are KB numbers of those updates?

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#5 zoemeister

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Posted 08 January 2013 - 09:44 PM

KB951847, KB955020, and KB938979

#6 Broni

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Posted 08 January 2013 - 10:12 PM

Try manual download and installation:
http://www.microsoft.com/en-us/download/details.aspx?id=25150
http://www.microsoft.com/en-us/download/details.aspx?id=17727
http://www.microsoft.com/en-us/download/details.aspx?id=20978

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