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Command Prompt Pop-up

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3 replies to this topic

#1 Tanevoli


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Posted 06 January 2013 - 03:33 AM

Alright so for the past few days my girlfriend's computer has been having a very quick command-prompt-looking pop-up within 10 minutes of starting up. We weren't able to catch a glimpse of what it said until today, as the pop up is literally less than a second long.

We recorded her screen and were able to pause at the time of the pop up, discovering what the pop up is.

The name at the top of it is:

The contents of the black area of as follows:

Microsoft ® .NET Framework Installation utility Version 2.0.50727.5420
Copyright © Microsoft Corporation. All rights reserved.

Exception occurred while initializing the installation:
System.IO.FileNotFoundException: Could not load file or assembly 'file://C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe' or one of its dependencies. The system cannot find the file specified..

So after doing some research we really couldn't find much on this. We came to the conclusion that .NET Framework is a popularly used program, but the fact that this box pops up every time the computer starts up still has us concerned.

Any help would be appreciated,

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#2 Tanevoli

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Posted 08 January 2013 - 04:57 PM


#3 Baltboy


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Posted 08 January 2013 - 08:22 PM

According to the message you posted the problem doesn't seem to be with the >net but with the HP Suport Framework. Either your computer or a peripheral is made by HP. Either the software or an assosuated driver...or both is corrupted. According to this site HERE that utility requires .NET 3.5 or later. I would suggest downloading and installing .NET 4.0 from HERE.. Hopefully that will solve your issue. If not I would suggest uninstalling and reinstalling the HP Support Framework from the prior link.
Get your facts first, then you can distort them as you please.
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#4 narenxp


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Posted 09 January 2013 - 08:23 AM



Extract and launch autoruns.exe

Allow the scan to get finished

Now click on FILE-SAVE

Save as :Text

Paste the contents of text here


mini toolbox

Checkmark following boxes:

List last 10 Event Viewer log
List Installed Programs
List restore points

Click Go and post the result.

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