Posted 06 January 2013 - 02:15 AM
Hope I'm in the right place. I'm at my wit's end with this so I hope someone can help. I'm using Windows 7 Home. For several weeks, Windows update says there's an update for .NET framework. When I shut down the computer, it appears to be installing, then the computer shuts down. When I turn it back on, the same notice is there, saying the update failed. I've rebooted many times and it doesn't change. I finally went to the troubleshooter and one of the options was to "repair errors with Windows Update". I clicked that, it ran and said "fixed". I rebooted and for a few minutes, all was fine. Then I noticed the same update was available. I let it download and shut the computer down. The problem didn't go away. Since everything seemed to work fine, I just ignored it but immediately afterward, I tried to open Adobe After Effects CS6 (it's a legal copy). It wouldn't open. I got a message that said I needed to reinstall (also said "Error: 16"). I tried all the other Adobe software and got the same message. I rebooted several times and the problem still occurred. I decided to try and remove ONE of the Adobe programs and reinstall. I uninstalled Photoshop CS6 Extended. When I tried to reinstall, it wouldn't validate my serial number. I called Adobe support and while I was waiting, I decided to try the other programs again. None of them would open. Then I tried Photoshop CS5 Extended, and it opened. I closed it and just as Adobe support answered, I clicked on After Effects again and it opened. Suddenly all my software worked again. I asked support about reinstalling Photoshop but he said I had to reinstall the entire Production Premium Suite. I'm hesitant to do that because one other time when I had a problem and talked to them, I was able to successfully reinstall only one problematic program.
The reason I wrote all that was to give you some background on what's been happening. My current problem, which has happened periodically in the midst of the above melee, is that whenever I close an Adobe program, I get a message that says "AAM cannot open because netutils.dll cannot be found on your system". I've looked in the Windows System 32 folder and it's there. I even replaced it. When I replaced it, I had to change permissions to be able to do that. SO, my question is: What do I do about this netutils.dll error? Do I download it somewhere and replace it again? Did I screw something up by changing permissions? I haven't tried downloading and reinstalling AAM (Adobe Application Manager). I'll wait and see if I can get by without doing that. I'm afraid that working on my own, I'm just going to make things worse. Any help is appreciated.