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Brand new laptop won't stream videos smoothly.


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3 replies to this topic

#1 S.O.S

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Posted 04 January 2013 - 11:53 PM

I shouldn't really be surprised but when I received my new laptop in the mail today, I had certain expectations. I've spent most of the day setting it up and getting things ready to roll and I went to stream Netflix and saw this. very. halting. stop. and. start. playback. Worse than the old crappy laptop I'm replacing! So I google and find that I need Adobe Flashplayer. I check the programs that were loaded by the manufacturer and it wasn't included. Only Adobe Reader, whatever that is. So I downloaded that. I downloaded Java for the hell of it, though I'm not sure if that was necessary.

I restarted the computer and tried Netflix again. Same. exact. problem. I'm pissed, to be frank. I haven't purchased a new computer in 12 years and I remember the first one I bought came fully loaded with virtually every program I needed to hit the ground running.

I have Windows 7 on the new laptop. I couldn't bare the thought of tackling Windows 8 so I chickened out. If anyone can give me some suggestions for things to look for in the computer, or things that I should download, I'd be ever so grateful. It's nearly midnight here and I'm just going to go to bed without my favorite bedtime movie to lull me to sleep. Cry me a river. I know. Anyway, I look forward to seeing what you have to say.

Thanks in advance! (It's an Acer Aspire.)

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#2 frankp316

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Posted 05 January 2013 - 05:49 AM

Netflix doesn't use Flash. It uses Microsoft Silverlight which I think comes with Windows 7. I just got a new PC and Silverlight is there. Maybe you need to update Silverlight.

#3 md2lgyk

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Posted 05 January 2013 - 07:21 AM

Maybe your internet connection is simply too slow. My wife and I each have a relatively new laptop, and we can't stream videos either.

#4 dc3

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Posted 05 January 2013 - 12:43 PM

Frank316 is correct, Nteflix uses Microsoft's Silverlight, not Adobe Flash Player.

You can download it here.

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