Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Looking for some help please!!!


  • Please log in to reply
10 replies to this topic

#1 Photosean1984

Photosean1984

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:02:27 AM

Posted 04 January 2013 - 09:47 AM

Hi there!

I always leave my desktop PC on. For the past week I have woken up in the morning and saw this error on the screen...

Windows has recovered from an unexpected shutdown

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I'm not sure what the issue is... However, a few weeks ago we did have a power outage. While the PC is on a Surge protector, it seemed a little slow and laggy after that. My thought is maybe the Hard Drive is going? When it did go down I did have Programs Like Lightroom and Photoshop open, so I'm thinking the drive might be a little screwed up?

Any help would be awesome thanks!

BC AdBot (Login to Remove)

 


#2 Allan

Allan

  • BC Advisor
  • 8,572 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:03:27 AM

Posted 04 January 2013 - 09:56 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Photosean1984

Photosean1984
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:02:27 AM

Posted 04 January 2013 - 10:04 AM

Here is the BSOD.. Thanks!

==================================================
Dump File : 010313-40263-01.dmp
Crash Time : 1/3/2013 6:25:42 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010313-40263-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 275,664
==================================================

==================================================
Dump File : 010113-33836-01.dmp
Crash Time : 1/1/2013 10:48:56 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010113-33836-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 275,664
==================================================

==================================================
Dump File : 122712-34289-01.dmp
Crash Time : 12/27/2012 3:39:53 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122712-34289-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 275,608
==================================================

#4 Allan

Allan

  • BC Advisor
  • 8,572 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:03:27 AM

Posted 04 January 2013 - 10:30 AM

1) Have you recently updated any drivers? And is Windows Update set for critical updates only or do you allow it to install drivers?

2) Please open device manager - any yellow or red symbols?

3) Please clear and reset your pagefile (first set it to "no pagefile", save the setting, reboot the system, then go back in and reset the pagefile to "system managed").

4) Let's also check the ram: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

#5 Photosean1984

Photosean1984
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:02:27 AM

Posted 04 January 2013 - 11:32 AM

1) Have you recently updated any drivers? And is Windows Update set for critical updates only or do you allow it to install drivers?

2) Please open device manager - any yellow or red symbols?

3) Please clear and reset your pagefile (first set it to "no pagefile", save the setting, reboot the system, then go back in and reset the pagefile to "system managed").

4) Let's also check the ram: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.


Ok I've done the first 3, the 4th is in progress.

No update to drivers and no symbols in Device manager.

#6 Allan

Allan

  • BC Advisor
  • 8,572 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:03:27 AM

Posted 04 January 2013 - 12:04 PM

Okay. If there were no changes to drivers then please download and install the latest drivers for your chipset, video card, sound card and NIC (obviously only those that apply to you). Get the drivers from the websites of the OEM manufacturers (you can get the chipset driver from the website of your computer manufacturer or mobo mfg). Also, please see if there is an updated bios flash available.

And there's no harm in running checkdisk: right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

Edited by Allan, 04 January 2013 - 12:05 PM.


#7 Photosean1984

Photosean1984
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:02:27 AM

Posted 04 January 2013 - 01:50 PM

Memtest did two passes no errors...

I will check the drivers and see if I can update them. I did however notice there were 3 audio drivers. Most were listed as the same name.

Any thoughts?

#8 Photosean1984

Photosean1984
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:02:27 AM

Posted 04 January 2013 - 02:06 PM

I did a screen shot of the listed audio drivers. I also pulled up the specs on my PC so you can get an idea of what it has. FYI the screen shot is from Dual Monitors.

Attached Files



#9 Allan

Allan

  • BC Advisor
  • 8,572 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:03:27 AM

Posted 04 January 2013 - 02:27 PM

Memtest should be run for at least 8 or so hours, but I really didn't expect a problem with ram so let's move on for now. What is the make and model of your computer?

#10 Photosean1984

Photosean1984
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:02:27 AM

Posted 04 January 2013 - 04:21 PM

This is a link to it

http://www.asus.com/Desktop/Gaming/Essentio_CG1330/#specifications

#11 Allan

Allan

  • BC Advisor
  • 8,572 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:03:27 AM

Posted 04 January 2013 - 04:34 PM

Okay, there are no recent drivers there. The last bios release is over a year ago and is version 0501. What version do you have?

Also, did you run chkdsk /r as described in my earlier post?

Edited by Allan, 04 January 2013 - 04:35 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users