Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

PUM.UserWLoad and Trojan.Ransom


  • This topic is locked This topic is locked
32 replies to this topic

#1 radio123

radio123

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 04 January 2013 - 01:22 AM

I got infected a few days ago and now have a message upon start-up that a certain file can't load. I have run several MBAM scans and it finds the two viruses mentioned in my topic and says it removes them but it clearly doesn't. Each time I run the scan it finds them again so they're not being successfully removed. I have Windows Vista.

Thanks in advance for your help!

BC AdBot (Login to Remove)

 


#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:36 PM

Posted 04 January 2013 - 02:47 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3


    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs

  • In your next post I need the following

  • both reports from DDS
  • report from security check
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 radio123

radio123
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 04 January 2013 - 04:09 AM

Thank you for helping me. I am now posting all 3 files per your request. They are posted in succession. Thank you again!

Here is the DDS text file:

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 7.0.6000.17037 BrowserJavaVersion: 1.6.0_27
Run by at 3:59:23 on 2013-01-04
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1013.151 [GMT -5:00]
.
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\spool\DRIVERS\W32X86\3\dleaPSWX.EXE
C:\Windows\system32\spool\DRIVERS\W32X86\3\dleaJSWX.EXE
C:\Program Files\PC Tools\PC Tools Security\BDT\BDTUpdateService.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
C:\Windows\system32\dleacoms.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Program Files\PC Tools\PC Tools Security\pctsAuxs.exe
C:\Program Files\PC Tools\PC Tools Security\pctsSvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Vongo\VongoService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hp\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Windows\WindowsMobile\wmdcBase.exe
C:\Program Files\Sprint\Sprint SmartView\RDVCHG.exe
C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Program Files\Dell V310-V510 Series\dleamon.exe
C:\Program Files\Dell V310-V510 Series\ezprint.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Vongo\Tray.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Registry Mechanic\upgrade.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\notepad.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k WindowsMobile
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
uURLSearchHooks: PC Tools Browser Guard: {472734EA-242A-422b-ADF8-83D1E48CC825} - c:\program files\pc tools\pc tools security\bdt\PCTBrowserDefender.dll
uWindows: Load = c:\users\amyrai~1\locals~1\temp\msoyewtv.com
BHO: Yahoo! Toolbar Helper: {02478D38-C3F9-4EFB-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Dell Toolbar: {09B71986-2AC5-482d-B6CB-42EA34F4F85B} - c:\program files\dell toolbar\toolband.dll
BHO: PC Tools Browser Guard BHO: {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - c:\program files\pc tools\pc tools security\bdt\PCTBrowserDefender.dll
BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.7725.1624\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: PC Tools Browser Guard: {472734EA-242A-422B-ADF8-83D1E48CC825} - c:\program files\pc tools\pc tools security\bdt\PCTBrowserDefender.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Dell Toolbar: {09B71986-2AC5-482d-B6CB-42EA34F4F85B} - c:\program files\dell toolbar\toolband.dll
TB: PC Tools Browser Guard: {472734EA-242A-422B-ADF8-83D1E48CC825} - c:\program files\pc tools\pc tools security\bdt\PCTBrowserDefender.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_4_402_278_Plugin.exe -update plugin
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [WAWifiMessage] c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe
mRun: [Windows Mobile-based device management] c:\windows\windowsmobile\wmdcBase.exe
mRun: [Sprint SmartView] "c:\program files\sprint\sprint smartview\SprintSV.exe" -a
mRun: [RDVCHG] "c:\program files\sprint\sprint smartview\RDVCHG.exe"
mRun: [SSDMonitor] c:\program files\common files\pc tools\smonitor\SSDMonitor.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [dleamon.exe] "c:\program files\dell v310-v510 series\dleamon.exe"
mRun: [EzPrint] "c:\program files\dell v310-v510 series\ezprint.exe"
mRun: [ISTray] "c:\program files\pc tools\pc tools security\pctsGui.exe" /hideGUI
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vongot~1.lnk - c:\windows\installer\{8c3ae2d1-854d-4650-a73d-c7cc7ee36b80}\NewShortcut2_DB7E00C96DEF489A8112D8F81614F45A.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-24-0.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{5D397078-D39D-4699-93C7-15D8C45D702E} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{C61A6B98-3AFC-41B4-A8F3-48FBB43EECEC} : DHCPNameServer = 65.24.7.3 65.24.7.6
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: igfxcui - igfxdev.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\amy raines\appdata\roaming\mozilla\firefox\profiles\3g5ozwy8.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\users\amy raines\appdata\roaming\facebook\npfbplugin_1_0_1.dll
FF - plugin: c:\users\amy raines\appdata\roaming\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\users\amy raines\appdata\roaming\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\users\amy raines\appdata\roaming\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_4_402_278.dll
.
============= SERVICES / DRIVERS ===============
.
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2012-5-30 383368]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2012-5-30 342168]
R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2012-5-30 909728]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2012-5-30 254944]
R1 PCTSD;PC Tools Spyware Doctor Driver;c:\windows\system32\drivers\PCTSD.sys [2012-5-30 203120]
R2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\pc tools\pc tools security\bdt\BDTUpdateService.exe [2012-5-30 575448]
R2 dlea_device;dlea_device;c:\windows\system32\dleacoms.exe -service --> c:\windows\system32\dleacoms.exe -service [?]
R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files\common files\pc tools\smonitor\StartManSvc.exe [2011-9-26 632792]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\pc tools\pc tools security\pctsAuxs.exe [2012-5-30 402368]
R2 sdCoreService;PC Tools Security Service;c:\program files\pc tools\pc tools security\pctsSvc.exe [2012-5-30 1118680]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-11-20 24652]
R3 PCTBD;PC Tools Browser Defender Driver;c:\windows\system32\drivers\PCTBD.sys [2012-5-30 70768]
R3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2012-5-30 70568]
S2 dleaCATSCustConnectService;dleaCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\dleaserv.exe [2011-11-11 193192]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-1-3 40776]
.
=============== Created Last 30 ================
.
2013-01-04 05:46:39 7072562 ----a-w- c:\programdata\SPL9B93.tmp
2013-01-03 16:24:25 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2013-01-03 16:19:55 7072562 ----a-w- c:\programdata\SPLB7D9.tmp
2013-01-03 16:16:08 -------- d-sh--w- C:\found.001
2013-01-03 08:50:14 7072562 ----a-w- c:\programdata\SPLC7EF.tmp
2013-01-03 08:46:11 -------- d-sh--w- C:\found.000
2013-01-01 11:14:44 7072562 ----a-w- c:\programdata\SPL4F38.tmp
2012-12-28 15:36:14 7072562 ----a-w- c:\programdata\SPLA2F2.tmp
2012-12-27 10:45:17 7072562 ----a-w- c:\programdata\SPL7C40.tmp
2012-12-27 09:03:55 7072562 ----a-w- c:\programdata\SPLAFAF.tmp
2012-12-21 07:52:19 7072562 ----a-w- c:\programdata\SPLD77A.tmp
2012-12-20 04:13:46 7072562 ----a-w- c:\programdata\SPLBDD2.tmp
2012-12-19 21:43:44 7072562 ----a-w- c:\programdata\SPLA247.tmp
2012-12-19 21:37:25 7072562 ----a-w- c:\programdata\SPLB72D.tmp
2012-12-17 07:54:06 7072562 ----a-w- c:\programdata\SPLBFE4.tmp
2012-12-15 18:20:50 7072562 ----a-w- c:\programdata\SPLA736.tmp
2012-12-13 23:17:09 7072562 ----a-w- c:\programdata\SPLD6BE.tmp
2012-12-13 03:57:59 770384 ----a-w- c:\program files\mozilla firefox\msvcr100.dll
2012-12-13 03:35:53 7072562 ----a-w- c:\programdata\SPLAEB5.tmp
2012-12-12 08:25:47 7072562 ----a-w- c:\programdata\SPLCABD.tmp
2012-12-12 08:01:17 -------- d-----w- C:\31131902620f06aec370
2012-12-09 08:56:43 7072562 ----a-w- c:\programdata\SPL17B5.tmp
2012-12-08 15:32:32 7072562 ----a-w- c:\programdata\SPL21B3.tmp
2012-12-08 01:14:00 7072562 ----a-w- c:\programdata\SPLBE2F.tmp
2012-12-07 09:33:23 7072562 ----a-w- c:\programdata\SPLFAE1.tmp
2012-12-07 07:34:46 7072562 ----a-w- c:\programdata\SPLC5ED.tmp
2012-12-06 07:40:06 7072562 ----a-w- c:\programdata\SPLD8D1.tmp
.
==================== Find3M ====================
.
2012-12-14 21:49:28 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-12-04 08:34:31 7072562 ----a-w- c:\programdata\SPLB183.tmp
2012-12-03 21:06:55 7072562 ----a-w- c:\programdata\SPLC330.tmp
2012-12-03 20:59:39 2621444 ----a-w- c:\programdata\SPLDCB7.tmp
2012-11-29 08:38:37 7072562 ----a-w- c:\programdata\SPLE485.tmp
2012-11-27 15:05:36 7072562 ----a-w- c:\programdata\SPLBC5B.tmp
2012-11-27 10:06:18 7072562 ----a-w- c:\programdata\SPLC217.tmp
2012-11-27 06:24:05 7072562 ----a-w- c:\programdata\SPLAAAF.tmp
2012-11-23 21:23:13 7072562 ----a-w- c:\programdata\SPLA311.tmp
2012-11-23 17:01:50 7072562 ----a-w- c:\programdata\SPL3800.tmp
2012-11-22 17:03:44 7072562 ----a-w- c:\programdata\SPLEEEF.tmp
2012-11-22 16:48:11 7072562 ----a-w- c:\programdata\SPLDA85.tmp
2012-11-18 00:42:29 7072562 ----a-w- c:\programdata\SPLBF67.tmp
2012-11-15 12:24:09 7072562 ----a-w- c:\programdata\SPLB817.tmp
2012-11-15 07:59:29 7072562 ----a-w- c:\programdata\SPLC216.tmp
2012-11-13 10:03:32 7072562 ----a-w- c:\programdata\SPLAE67.tmp
2012-11-12 10:18:47 7072562 ----a-w- c:\programdata\SPLC32F.tmp
2012-11-11 16:54:33 7072562 ----a-w- c:\programdata\SPLAE38.tmp
2012-11-11 07:51:47 7072562 ----a-w- c:\programdata\SPL712A.tmp
2012-11-11 07:33:14 7072562 ----a-w- c:\programdata\SPLDA.tmp
2012-11-09 23:41:43 7072562 ----a-w- c:\programdata\SPLB5D7.tmp
2012-11-07 21:51:30 7072562 ----a-w- c:\programdata\SPLBB43.tmp
2012-11-07 19:50:15 7072562 ----a-w- c:\programdata\SPL98E4.tmp
2012-11-04 05:28:39 7072562 ----a-w- c:\programdata\SPLA256.tmp
2012-11-03 01:41:13 7072562 ----a-w- c:\programdata\SPLAFED.tmp
2012-11-01 21:58:48 7072562 ----a-w- c:\programdata\SPL166.tmp
2012-10-31 15:49:59 7072562 ----a-w- c:\programdata\SPLB3A5.tmp
2012-10-30 16:35:47 7072562 ----a-w- c:\programdata\SPLAD4E.tmp
2012-10-29 15:00:47 7072562 ----a-w- c:\programdata\SPLC62C.tmp
2012-10-28 11:19:19 7072562 ----a-w- c:\programdata\SPL66ED.tmp
2012-10-28 07:37:35 7072562 ----a-w- c:\programdata\SPLEF6C.tmp
2012-10-25 23:03:07 7072562 ----a-w- c:\programdata\SPLB9AD.tmp
2012-10-25 07:35:59 7072562 ----a-w- c:\programdata\SPLA43A.tmp
2012-10-24 06:25:43 7072562 ----a-w- c:\programdata\SPL35DE.tmp
2012-10-24 06:12:17 7072562 ----a-w- c:\programdata\SPL9E31.tmp
2012-10-24 04:52:06 7072562 ----a-w- c:\programdata\SPLA38E.tmp
2012-10-22 01:07:48 7072562 ----a-w- c:\programdata\SPLCB0B.tmp
2012-10-22 00:36:04 7072562 ----a-w- c:\programdata\SPLAA13.tmp
2012-10-21 09:00:25 7072562 ----a-w- c:\programdata\SPLBF48.tmp
2012-10-17 19:41:57 7072562 ----a-w- c:\programdata\SPLCE55.tmp
2012-10-16 05:10:25 7072562 ----a-w- c:\programdata\SPLB579.tmp
2012-10-14 23:29:55 7072562 ----a-w- c:\programdata\SPLBD74.tmp
2012-10-11 06:02:58 7072562 ----a-w- c:\programdata\SPLC8CA.tmp
2012-10-10 15:58:13 7072562 ----a-w- c:\programdata\SPLB337.tmp
.
============= FINISH: 4:00:32.50 ===============




Here is the Attach text file:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/9/2007 1:29:07 AM
System Uptime: 1/4/2013 12:45:59 AM (4 hours ago)
.
Motherboard: Quanta | | 30BB
Processor: Genuine Intel® CPU T2080 @ 1.73GHz | U2E1 | 1733/533mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 104 GiB total, 59.25 GiB free.
D: is FIXED (NTFS) - 8 GiB total, 1.771 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
ABBYY FineReader 6.0 Sprint
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
Browser Guard 4.0
CleanUp!
Conexant HD Audio
Dell Toolbar
Dell V310-V510 Series
ESU for Microsoft Vista
Facebook Plug-In
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
HDAUDIO Soft Data Fax Modem with SmartCP
High Heat Major League Baseball 2002
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Active Support Library 32 bit components
HP Customer Experience Enhancements
HP Doc Viewer
HP Easy Setup - Frontend
HP Help and Support
HP Photosmart Essential 2.0
HP Photosmart Essential2.5
HP Quick Launch Buttons 6.20 B1
HP QuickPlay 3.2
HP Update
HP User Guides 0082
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
Intel® Graphics Media Accelerator Driver
Internet Explorer (Enable DEP)
Java Auto Updater
Java™ 6 Update 27
LightScribe 1.4.136.1
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 3.5 SP1
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office XP Professional with FrontPage
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Works
Motorola Driver Installation
Move Media Player
Mozilla Firefox 17.0.1 (x86 en-US)
Mozilla Maintenance Service
MSCU for Microsoft Vista
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
My HP Games
PC Tools Spyware Doctor with AntiVirus 9.0
PSSWCORE
Registry Mechanic 10.0
Rhapsody
Rhapsody Player Engine
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Scientific-Atlanta WebSTAR 2000 series Cable Modem
Skype web features
Skype™ 4.1
Sprint SmartView
Synaptics Pointing Device Driver
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Viewpoint Media Player
Vongo
Windows Mobile Device Center Driver Update
Yahoo! Toolbar
Yahoo! Toolbar for Internet Explorer
.
==== End Of File ===========================


Here is the checkup text file:

Results of screen317's Security Check version 0.99.56
Windows Vista x86 (UAC is enabled)
Out of date service pack!!
Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
PC Tools Spyware Doctor with AntiVirus 9.0
Malwarebytes Anti-Malware version 1.70.0.1100
Java™ 6 Update 27
Java version out of Date!
Adobe Flash Player 11.4.402.278
Adobe Reader 8 Adobe Reader out of Date!
Adobe Reader XI (KB403742..)
Mozilla Firefox (17.0.1)
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1 %
````````````````````End of Log``````````````````````

Edited by radio123, 04 January 2013 - 04:11 AM.


#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:36 PM

Posted 04 January 2013 - 07:57 AM

Hello


These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.


-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 radio123

radio123
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 05 January 2013 - 07:10 PM

Gringo,

Thank you again. I have run both scans and here are the logs:


# AdwCleaner v2.104 - Logfile created 01/05/2013 at 18:35:38
# Updated 29/12/2012 by Xplode
# Operating system : Windows Vista ™ Home Premium (32 bits)
# User : XXXXX - XXXXX-PC
# Boot Mode : Normal
# Running from : C:\Users\XXXXX\Downloads\adwcleaner.exe
# Option [Delete]


***** [Services] *****

Stopped & Deleted : Viewpoint Manager Service

***** [Files / Folders] *****

File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
Folder Deleted : C:\Program Files\Viewpoint
Folder Deleted : C:\ProgramData\Viewpoint
Folder Deleted : C:\Users\XXXXX\AppData\LocalLow\Viewpoint

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\Software\MetaStream
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\Software\Viewpoint

***** [Internet Browsers] *****

-\\ Internet Explorer v7.0.6000.17037

[OK] Registry is clean.

-\\ Mozilla Firefox v17.0.1 (en-US)

File : C:\Users\XXXXX\AppData\Roaming\Mozilla\Firefox\Profiles\3g5ozwy8.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [2328 octets] - [05/01/2013 18:35:38]

########## EOF - C:\AdwCleaner[S1].txt - [2388 octets] ##########


And the other one:


RogueKiller V8.4.2 [Dec 31 2012] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows Vista (6.0.6000 ) 32 bits version
Started in : Normal mode
User : XXXXX [Admin rights]
Mode : Remove -- Date : 01/05/2013 18:59:13

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 3 ¤¤¤
[SHELL][SUSP PATH] HKCU\[...]\Windows : Load (C:\Users\AMYRAI~1\LOCALS~1\Temp\msoyewtv.com) -> DELETED
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-912189199-3926625397-127500005-1000\$ff24043d55f85ce9a20a8337d9b4b888\@ --> REMOVED
[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-21-912189199-3926625397-127500005-1000\$ff24043d55f85ce9a20a8337d9b4b888\U --> REMOVED
[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-21-912189199-3926625397-127500005-1000\$ff24043d55f85ce9a20a8337d9b4b888\L --> REMOVED

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost
::1 localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST9120821AS ATA Device +++++
--- User ---
[MBR] 30c9d207ec4407bcee6f44e16e73afc5
[BSP] 9c97d1aac06907f543ecf4b394a8a27a : HP tatooed MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 106148 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 217391580 | Size: 8322 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[2]_D_01052013_02d1859.txt >>
RKreport[1]_S_01052013_02d1854.txt ; RKreport[2]_D_01052013_02d1859.txt

#6 radio123

radio123
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 05 January 2013 - 07:19 PM

Gringo,

One more thing...

Should I do a restart and see if anything has changed?

Also, running the RogueKiller program created several desktop icons including: "Laptop", "Computer", "RK Quarantine", "RK Report[1]" and "RK Report[2]".

Is this normal? The RK ones seemed to make sense, but I wasn't sure why there would be new icons titled "Laptop" and "Computer".

Just wondering.

Thanks.

#7 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:36 PM

Posted 06 January 2013 - 04:14 AM

Hello radio123

"Laptop" and "Computer". - I do not think these are from me

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 radio123

radio123
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 08 January 2013 - 02:37 AM

Gringo,

Here is the ComboFix log you asked for. Also, what should I do about the new desktop icons I have ("Computer" and "Laptop")? Should I click on them? Drag them to the recycle bin? Delete them some other way? I will restart my computer after posting this to see if I have any issues during startup. Should I also run MBAM to see if it still detects the two items it was unable to remove?

Here is the log:


ComboFix 13-01-06.01 - XXXXX 01/08/2013 1:43.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1013.309 [GMT -5:00]
Running from: c:\users\XXXXX\Downloads\ComboFix.exe
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\486307x7t044a585y742y0ssj2u3
c:\programdata\Microsoft\Windows\DRM\6B80.tmp
c:\programdata\netdislw.pad
c:\programdata\SPL166.tmp
c:\programdata\SPL17B5.tmp
c:\programdata\SPL21B3.tmp
c:\programdata\SPL2338.tmp
c:\programdata\SPL35DE.tmp
c:\programdata\SPL3800.tmp
c:\programdata\SPL3B4A.tmp
c:\programdata\SPL4F38.tmp
c:\programdata\SPL569A.tmp
c:\programdata\SPL66ED.tmp
c:\programdata\SPL712A.tmp
c:\programdata\SPL7C40.tmp
c:\programdata\SPL98E4.tmp
c:\programdata\SPL9B93.tmp
c:\programdata\SPL9E31.tmp
c:\programdata\SPLA247.tmp
c:\programdata\SPLA256.tmp
c:\programdata\SPLA2F2.tmp
c:\programdata\SPLA311.tmp
c:\programdata\SPLA38E.tmp
c:\programdata\SPLA43A.tmp
c:\programdata\SPLA61D.tmp
c:\programdata\SPLA736.tmp
c:\programdata\SPLAA13.tmp
c:\programdata\SPLAAAF.tmp
c:\programdata\SPLAB2C.tmp
c:\programdata\SPLAD4E.tmp
c:\programdata\SPLAE38.tmp
c:\programdata\SPLAE67.tmp
c:\programdata\SPLAEB5.tmp
c:\programdata\SPLAFAF.tmp
c:\programdata\SPLAFED.tmp
c:\programdata\SPLB183.tmp
c:\programdata\SPLB337.tmp
c:\programdata\SPLB3A5.tmp
c:\programdata\SPLB579.tmp
c:\programdata\SPLB5D7.tmp
c:\programdata\SPLB672.tmp
c:\programdata\SPLB72D.tmp
c:\programdata\SPLB74D.tmp
c:\programdata\SPLB7D9.tmp
c:\programdata\SPLB817.tmp
c:\programdata\SPLB9AD.tmp
c:\programdata\SPLBA0B.tmp
c:\programdata\SPLBB43.tmp
c:\programdata\SPLBC5B.tmp
c:\programdata\SPLBCE8.tmp
c:\programdata\SPLBD07.tmp
c:\programdata\SPLBD74.tmp
c:\programdata\SPLBDD2.tmp
c:\programdata\SPLBE20.tmp
c:\programdata\SPLBE2F.tmp
c:\programdata\SPLBEBC.tmp
c:\programdata\SPLBF48.tmp
c:\programdata\SPLBF67.tmp
c:\programdata\SPLBFE4.tmp
c:\programdata\SPLC042.tmp
c:\programdata\SPLC216.tmp
c:\programdata\SPLC217.tmp
c:\programdata\SPLC32F.tmp
c:\programdata\SPLC330.tmp
c:\programdata\SPLC35D.tmp
c:\programdata\SPLC5ED.tmp
c:\programdata\SPLC62C.tmp
c:\programdata\SPLC7EF.tmp
c:\programdata\SPLC8CA.tmp
c:\programdata\SPLCA6F.tmp
c:\programdata\SPLCABD.tmp
c:\programdata\SPLCB0B.tmp
c:\programdata\SPLCE55.tmp
c:\programdata\SPLD0F4.tmp
c:\programdata\SPLD6BE.tmp
c:\programdata\SPLD77A.tmp
c:\programdata\SPLD8D1.tmp
c:\programdata\SPLD92E.tmp
c:\programdata\SPLDA.tmp
c:\programdata\SPLDA85.tmp
c:\programdata\SPLDC1B.tmp
c:\programdata\SPLDCB7.tmp
c:\programdata\SPLE485.tmp
c:\programdata\SPLEA5D.tmp
c:\programdata\SPLEB77.tmp
c:\programdata\SPLEEEF.tmp
c:\programdata\SPLEF6C.tmp
c:\programdata\SPLFAE1.tmp
c:\users\XXXXX\AppData\Local\Microsoft\MicrosoftData
c:\users\XXXXX\AppData\Roaming\skype.ini
.
.
((((((((((((((((((((((((( Files Created from 2012-12-08 to 2013-01-08 )))))))))))))))))))))))))))))))
.
.
2013-01-03 16:24 . 2013-01-03 16:25 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2013-01-03 16:16 . 2013-01-03 16:16 -------- d-----w- C:\found.001
2013-01-03 08:46 . 2013-01-03 08:46 -------- d-----w- C:\found.000
2012-12-12 08:01 . 2012-12-12 08:01 -------- d-----w- C:\31131902620f06aec370
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-12-14 21:49 . 2011-11-21 09:14 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-12-13 03:58 . 2012-12-13 03:57 262112 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-10 1232896]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2006-11-02 125440]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-12-12 39408]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2006-11-02 201728]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-01-13 827392]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-02-26 138008]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-02-26 154392]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-02-26 133912]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2005-02-17 49152]
"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2007-03-29 176128]
"QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-02-13 159744]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2007-03-01 472776]
"WAWifiMessage"="c:\program files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe" [2007-01-10 317128]
"Windows Mobile-based device management"="c:\windows\WindowsMobile\wmdcBase.exe" [2007-05-31 648072]
"Sprint SmartView"="c:\program files\Sprint\Sprint SmartView\SprintSV.exe" [2009-09-10 75072]
"RDVCHG"="c:\program files\Sprint\Sprint SmartView\RDVCHG.exe" [2009-09-10 316736]
"SSDMonitor"="c:\program files\Common Files\PC Tools\sMonitor\SSDMonitor.exe" [2010-11-15 112600]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]
"dleamon.exe"="c:\program files\Dell V310-V510 Series\dleamon.exe" [2011-01-24 770728]
"EzPrint"="c:\program files\Dell V310-V510 Series\ezprint.exe" [2011-01-24 139944]
"ISTray"="c:\program files\PC Tools\PC Tools Security\pctsGui.exe" [2012-06-22 2673624]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
Vongo Tray.lnk - c:\windows\Installer\{8C3AE2D1-854D-4650-A73D-C7CC7EE36B80}\NewShortcut2_DB7E00C96DEF489A8112D8F81614F45A.exe [2007-4-19 53248]
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - PCTSDInjDriver32
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
WindowsMobile REG_MULTI_SZ wcescomm rapimgr
LocalServiceRestricted REG_MULTI_SZ WcesComm RapiMgr
.
Contents of the 'Scheduled Tasks' folder
.
2013-01-08 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-10-03 07:23]
.
2013-01-08 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-10-03 07:23]
.
2013-01-06 c:\windows\Tasks\RMSchedule.job
- c:\program files\Registry Mechanic\RegMech.exe [2011-09-27 14:02]
.
2013-01-08 c:\windows\Tasks\User_Feed_Synchronization-{E68761F2-10D3-40F7-B6E5-EA1F77ADA8DC}.job
- c:\windows\system32\msfeedssync.exe [2006-11-02 09:45]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
LSP: c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\XXXXX\AppData\Roaming\Mozilla\Firefox\Profiles\3g5ozwy8.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
.
- - - - ORPHANS REMOVED - - - -
.
HKLM-Run-HP Health Check Scheduler - [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-01-08 02:10
Windows 6.0.6000 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(3632)
c:\program files\PC Tools\PC Tools Security\pctgmhk.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\spool\DRIVERS\W32X86\3\dleaPSWX.EXE
c:\windows\system32\spool\DRIVERS\W32X86\3\dleaJSWX.EXE
c:\program files\PC Tools\PC Tools Security\BDT\BDTUpdateService.exe
c:\program files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
c:\windows\system32\dleacoms.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\Common Files\PC Tools\sMonitor\StartManSvc.exe
c:\program files\PC Tools\PC Tools Security\pctsAuxs.exe
c:\program files\PC Tools\PC Tools Security\pctsSvc.exe
c:\program files\Vongo\VongoService.exe
c:\windows\system32\DRIVERS\xaudio.exe
c:\program files\Hewlett-Packard\Shared\hpqwmiex.exe
c:\windows\system32\wbem\unsecapp.exe
c:\program files\Hewlett-Packard\HP Health Check\hphc_service.exe
c:\windows\servicing\TrustedInstaller.exe
c:\program files\Registry Mechanic\update.exe
c:\program files\Registry Mechanic\upgrade.exe
c:\windows\system32\RacAgent.exe
c:\windows\system32\lpremove.exe
c:\windows\system32\lpksetup.exe
.
**************************************************************************
.
Completion time: 2013-01-08 02:22:14 - machine was rebooted
ComboFix-quarantined-files.txt 2013-01-08 07:21
.
Pre-Run: 63,599,235,072 bytes free
Post-Run: 64,000,368,640 bytes free
.
- - End Of File - - 257004D909E30B04446DFAB23464151C

#9 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:36 PM

Posted 08 January 2013 - 11:50 AM

Greetings

go ahead and open the two folders and let me know what is inside of them

I would like to see the report from MBAM to see what it is finding

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 radio123

radio123
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 10 January 2013 - 10:56 AM

Gringo,

I opened the two icons on the desktop. "Computer" was essentially opening "my computer" and displayed my C, D, and E drive space. "Laptop" was essentially a 'my computer" menu displaying my desktop, downloads, pics, vids, etc. They seem normal/harmless.

Additionally, I ran MBAM and it no longer is detecting anything. So that seems good. I will attempt to do the next step of dragging the textlog into Combofix. I may have to wait until later this evening as I am very busy.

Thank you again!

#11 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:36 PM

Posted 10 January 2013 - 12:45 PM

no problem and I will see you then


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 radio123

radio123
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 11 January 2013 - 02:19 AM

Gringo,

Computer seems to be doing fine. I've really not been using it though during this whole cleanup process. Here is the log:


ComboFix 13-01-11.01 - XXXXX 01/11/2013 1:38.2.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1013.232 [GMT -5:00]
Running from: c:\users\XXXXX\Desktop\ComboFix.exe
Command switches used :: c:\users\XXXXX\Desktop\CFScript.txt
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\SPLA5EF.tmp
c:\programdata\SPLAAEE.tmp
c:\programdata\SPLAD5E.tmp
.
.
((((((((((((((((((((((((( Files Created from 2012-12-11 to 2013-01-11 )))))))))))))))))))))))))))))))
.
.
2013-01-11 06:55 . 2013-01-11 06:55 7072562 ----a-w- c:\programdata\SPLC14B.tmp
2013-01-11 06:53 . 2013-01-11 06:53 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-01-08 07:22 . 2013-01-11 06:58 -------- d-----w- c:\users\XXXXX\AppData\Local\temp
2013-01-03 16:16 . 2013-01-03 16:16 -------- d-----w- C:\found.001
2013-01-03 08:46 . 2013-01-03 08:46 -------- d-----w- C:\found.000
2012-12-12 08:01 . 2012-12-12 08:01 -------- d-----w- C:\31131902620f06aec370
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-12-14 21:49 . 2011-11-21 09:14 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-12-13 03:58 . 2012-12-13 03:57 262112 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-10 1232896]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2006-11-02 125440]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-12-12 39408]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2006-11-02 201728]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-01-13 827392]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-02-26 138008]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-02-26 154392]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-02-26 133912]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2005-02-17 49152]
"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2007-03-29 176128]
"QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-02-13 159744]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2007-03-01 472776]
"WAWifiMessage"="c:\program files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe" [2007-01-10 317128]
"Windows Mobile-based device management"="c:\windows\WindowsMobile\wmdcBase.exe" [2007-05-31 648072]
"Sprint SmartView"="c:\program files\Sprint\Sprint SmartView\SprintSV.exe" [2009-09-10 75072]
"RDVCHG"="c:\program files\Sprint\Sprint SmartView\RDVCHG.exe" [2009-09-10 316736]
"SSDMonitor"="c:\program files\Common Files\PC Tools\sMonitor\SSDMonitor.exe" [2010-11-15 112600]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]
"dleamon.exe"="c:\program files\Dell V310-V510 Series\dleamon.exe" [2011-01-24 770728]
"EzPrint"="c:\program files\Dell V310-V510 Series\ezprint.exe" [2011-01-24 139944]
"ISTray"="c:\program files\PC Tools\PC Tools Security\pctsGui.exe" [2012-06-22 2673624]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
Vongo Tray.lnk - c:\windows\Installer\{8C3AE2D1-854D-4650-A73D-C7CC7EE36B80}\NewShortcut2_DB7E00C96DEF489A8112D8F81614F45A.exe [2007-4-19 53248]
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - PCTSDInjDriver32
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
WindowsMobile REG_MULTI_SZ wcescomm rapimgr
LocalServiceRestricted REG_MULTI_SZ WcesComm RapiMgr
.
Contents of the 'Scheduled Tasks' folder
.
2013-01-11 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-10-03 07:23]
.
2013-01-11 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-10-03 07:23]
.
2013-01-06 c:\windows\Tasks\RMSchedule.job
- c:\program files\Registry Mechanic\RegMech.exe [2011-09-27 14:02]
.
2013-01-11 c:\windows\Tasks\User_Feed_Synchronization-{E68761F2-10D3-40F7-B6E5-EA1F77ADA8DC}.job
- c:\windows\system32\msfeedssync.exe [2006-11-02 09:45]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
LSP: c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\XXXXX\AppData\Roaming\Mozilla\Firefox\Profiles\3g5ozwy8.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-01-11 01:58
Windows 6.0.6000 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(2680)
c:\program files\PC Tools\PC Tools Security\pctgmhk.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\spool\DRIVERS\W32X86\3\dleaPSWX.EXE
c:\program files\PC Tools\PC Tools Security\BDT\BDTUpdateService.exe
c:\program files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
c:\windows\system32\spool\DRIVERS\W32X86\3\dleaJSWX.EXE
c:\windows\system32\dleacoms.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\Common Files\PC Tools\sMonitor\StartManSvc.exe
c:\program files\PC Tools\PC Tools Security\pctsAuxs.exe
c:\program files\PC Tools\PC Tools Security\pctsSvc.exe
c:\program files\Vongo\VongoService.exe
c:\windows\system32\DRIVERS\xaudio.exe
c:\program files\Hewlett-Packard\Shared\hpqwmiex.exe
c:\windows\system32\wbem\unsecapp.exe
c:\program files\Hewlett-Packard\HP Health Check\hphc_service.exe
c:\windows\servicing\TrustedInstaller.exe
.
**************************************************************************
.
Completion time: 2013-01-11 02:07:12 - machine was rebooted
ComboFix-quarantined-files.txt 2013-01-11 07:06
ComboFix2.txt 2013-01-08 07:22
.
Pre-Run: 63,429,959,680 bytes free
Post-Run: 63,306,076,160 bytes free
.
- - End Of File - - 03FDAC3617FF8170D1CC2F7F9FEFD83E

#13 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:36 PM

Posted 11 January 2013 - 02:39 AM

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove


Adobe Reader 8.1.2
Java™ 6 Update 27

[/list]


  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.



Update Adobe reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
[/list]


Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close



Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here http://www.ccleaner.com/

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
  • Click Run Cleaner.
  • Close CCleaner.



: Malwarebytes' Anti-Malware :


I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidentally close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 radio123

radio123
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 14 January 2013 - 02:24 AM

Gringo,

Just finished all of the steps. I will paste the two logs below. I only had one issue during all of the steps. During the running "HijackThis", a box popped up saying that the program was prevented access to the hosts file. I had to click "ok" and the scan proceeded. Does this sound normal?


Here are the logs:

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.14.02

Windows Vista x86 NTFS
Internet Explorer 7.0.6000.17037
XXXXX :: XXXXX-PC [administrator]

1/14/2013 1:53:12 AM
mbam-log-2013-01-14 (01-53-12).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 204644
Time elapsed: 10 minute(s), 24 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



Here's the other one:


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:14:31 AM, on 1/14/2013
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.17037)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\Explorer.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_4_402_278.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_4_402_278.exe
C:\Users\XXXXX\Downloads\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: PC Tools Browser Guard - {472734EA-242A-422b-ADF8-83D1E48CC825} - C:\Program Files\PC Tools\PC Tools Security\BDT\PCTBrowserDefender.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Dell Toolbar - {09B71986-2AC5-482d-B6CB-42EA34F4F85B} - C:\Program Files\Dell Toolbar\toolband.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Browser Guard BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\PC Tools\PC Tools Security\BDT\PCTBrowserDefender.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7725.1624\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Dell Toolbar - {09B71986-2AC5-482d-B6CB-42EA34F4F85B} - C:\Program Files\Dell Toolbar\toolband.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\PC Tools\PC Tools Security\BDT\PCTBrowserDefender.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdcBase.exe
O4 - HKLM\..\Run: [Sprint SmartView] "C:\Program Files\Sprint\Sprint SmartView\SprintSV.exe" -a
O4 - HKLM\..\Run: [RDVCHG] "C:\Program Files\Sprint\Sprint SmartView\RDVCHG.exe"
O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
O4 - HKLM\..\Run: [dleamon.exe] "C:\Program Files\Dell V310-V510 Series\dleamon.exe"
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Dell V310-V510 Series\ezprint.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe" /hideGUI
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Vongo Tray.lnk = ?
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-24-0.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\PC Tools\PC Tools Security\BDT\BDTUpdateService.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: dleaCATSCustConnectService - Unknown owner - C:\Windows\system32\spool\DRIVERS\W32X86\3\\dleaserv.exe
O23 - Service: dlea_device - - C:\Windows\system32\dleacoms.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\PC Tools\PC Tools Security\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\PC Tools\PC Tools Security\pctsSvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Vongo Service - Starz Entertainment Group LLC - C:\Program Files\Vongo\VongoService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8885 bytes

#15 radio123

radio123
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 14 January 2013 - 02:30 AM

Gringo,

One more thing...

In addition to creating a log, "HijackThis" also lists results from the scan with options such as "fix checked". I didn't do anything with the results as your directions did not tell me to do so. I simply closed the program without doing anything with the list of results.

Was this okay?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users