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fake fedex email virus


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#1 mahatche

mahatche

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Posted 03 January 2013 - 11:04 PM

My mom just fell for the fake fedex email virus, now her screen is completely black, and only the mouse pointer shows. I can't access her antivirus/malware tools or anything else, so I have no idea how to fix it for her. I searched for other thread with this fedex email, but those people seemed to have access to their system.

she uses windows 7 btw.

Edited by mahatche, 03 January 2013 - 11:21 PM.


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#2 narenxp

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Posted 04 January 2013 - 03:08 AM

Can you access the desktop in safemode with networking? If yes

Download

TDSSkiller

Launch it.Click on change parameters-Select TDLFS file system

Click on "Scan".Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results

Download

aswMBR

Launch it, allow it to download latest Avast! virus definitions
Click the "Scan" button to start scan.After scan finishes,click on Save log

Post the log results here.If you get crashes in normal mode,run it in safemode with networking

Download

ESET online scanner

Install it

Click on START,it should download the virus definitions
When scan gets completed,click on LIST of found threats

Export the list to desktop,copy the contents of the text file in your reply




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