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stop error 0x0000007E... please help


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35 replies to this topic

#1 waterman74

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Posted 03 January 2013 - 08:47 PM

Background...HP zt3000 laptop, running XP SP3. I had an issue with my task bar and desktop icons that disappeared after trying to update my Intel Wi-Fi card. After trying numerous fixes, with nothing working (I could get into my wife's user account and her's was fine, in hindsight I should have just used her side) I decided to do a Windows XP repair install using the disk that came with the computer (SP1). After restart, I now I get the above error, and also 0xc000005, 0x80609373, 0xf78ae204, 0xf78adf04. No other text as far as driver errors etc... I cannot boot into safe mode. I'm using Bart PE and UBCD4WIN boots CD's to access files.

What I've tried... System restore, repair again twice. Moving stuff off the boot partition (11gb free), memtest (ok), hd tune (ok), registry restore wizard, disabling some questionable drivers using the recovery console, pulling out the wi-fi card in case that was the problem, manually moved system restore files to widows/system 32/config file and renamed, chkdsk (no errors), multiple virus and malware scans, any advice would be most appreciated.

Thanks for listening.

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#2 hamluis

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Posted 04 January 2013 - 12:14 PM

You cannot do a "repair install" with HP systems using HP disks. Those disks are intended to be used to restore the system to factory default settings.

http://h10010.www1.hp.com/ewfrf/wc/document?docname=c01830775&lc=en&cc=us&dlc=en&product=1132537

Louis

#3 waterman74

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Posted 04 January 2013 - 12:59 PM

That does make some sense. Although that was not my computer. I can now boot into safe mode, after restoring last working configuration from advanced boot options screen. My desktop icons are there, but still missing taskbar. Maybe there is some hope?

#4 waterman74

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Posted 05 January 2013 - 03:13 PM

I have trieduninstalling devices from safe mode, but the computer seems to be hanging when i try, any ideas?
thanks

Edited by waterman74, 05 January 2013 - 03:28 PM.


#5 waterman74

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Posted 05 January 2013 - 10:21 PM

disabled all drivers pertaining to wifi card...no luck? anyone?

#6 Queen-Evie

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Posted 05 January 2013 - 10:48 PM

For the missing taskbar could it possibly be set to auto hide? You haven't mentioned checking to see if it is hidden.

To find out move the cursor all the way to the bottom of the screen-it will reappear if auto hide is enabled. IF this is the problem and you need to know how to turn off auto hide let us know.

Another option is for you to create a new user account. You can move or copy files and folders from your documents, music, pictures, favorites, etc. to the new account. If you use an email client back up the mail in the client and the address book so you can put them back into after setting the client up in the new account. This may seem a bit drastic but if you can't get the taskbar back it is something to consider.

Then delete the old user account.

You cannot do a "repair install" with HP systems using HP disks. Those disks are intended to be used to restore the system to factory default settings.

http://h10010.www1.hp.com/ewfrf/wc/document?docname=c01830775&lc=en&cc=us&dlc=en&product=1132537

Louis


Louis, what you posted is for a device HP calls Dream Screen, not a pc.

According to HP a system repair can be done using the disks.

I found the following when I searched the HP model listed in the first post.

HP Notebook PCs - Recover Windows XP Operating System Using XP Operating System Discs (2001 to 2005) which states several times a repair can be done using the disks.

Edited by Queen-Evie, 05 January 2013 - 11:52 PM.


#7 waterman74

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Posted 06 January 2013 - 01:26 AM

Thank You... No the taskbar is not hidden. Here are some more details. Before all this happened I was watching some NFL games online, probably at a questionable site, a few days later all this... so maybe I picked something up?, but it somehow got through my security. Also, in safe mode at the top of the screen it says service pack 3..the repair disk I used says SP1, so apparently something happened to the repair install and it did not install fully maybe? Anyway, I need serious help.

#8 waterman74

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Posted 06 January 2013 - 01:30 AM

I just tried another system restore from safe mode and it said" system restore cannot protect your computer please restart your computer and try system restore again.

#9 AustrAlien

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Posted 06 January 2013 - 04:47 AM

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

STOP: 0x0000007E (C0000005, , , )
Exception code:
  • 0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
Let's collect some more information: I'll have a look at it and help you try to resolve the problem.
  • Note: The following can be done in Safe Mode with networking.
:step1: Download the following 2 files and save both to the My Documents folder:

:step2: Go to the My Documents folder and run #1 (BSOD_XP_v1.3_jcgriff2_PROD_.exe). (That will also run #2.)

It will take a little time to complete: Please be patient and wait for it to finish.
A new folder named TSF_XP_Support will be created in My Documents.

:step3: Zip up the newly created TSF_XP_Support folder.
  • Right-click on the TSF_XP_Support folder > Send to ... > Compressed (zipped) Folder.
    The newly created zip file will be located in the My Documents folder.

:step4: Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.

Note: The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

:step5: Post a report on your hard drive, generated by GSmartControl.

How to obtain hard drive S.M.A.R.T. data on a Windows system and then paste the report into a forum post
  • Download the GSmartControl installer application:
    • Go to the GSmartControl - Downloads page.
    • Scroll part way down the page to where the current version available for download will be displayed.
      Posted Image
    • Click on the link to download the installer file to your computer.
      (There may be a mirror link there also which will enable you download the file if the main download link does not work for some reason.)
  • Double-click the downloaded application to run it and install GSmartControl on the computer.
    Note: Vista/Win7 users, right-click > Run as Administrator
  • When installation is complete, run GSmartControl:
    • Start GSmartControl from the Start > Programs menu.
  • When the interface has loaded and scanning for hard drives is complete, click on the hard drive icon to select the device.
  • Go to Device on the top menu > View Details, and a new Device Information window will open.
  • Click on the Attributes tab to display the S.M.A.R.T data values.
  • Near the bottom of the window, click on View Output and a new Smartctl Output window will open.
  • Right-click anywhere inside that window > Select All.
  • Again right-click in that selected area > Copy.
  • Now paste that in a reply to your topic.
    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved (to make it easier for all to read).
    • Firstly, click on the "Insert code snippet" button Posted Image
      You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
    • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

:step6: Please download MiniToolBox, save it to your Desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#10 waterman74

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Posted 06 January 2013 - 11:11 AM

Here is the first file it is only 112kb zipped so I attached it....
I was only able to run it from the usb stick, I was not able to move the programs over in safe mode, since this computer is not connected to the internet this was the only option. If I'm required to be connected to the internet, I'll have to try to get my wifi card working or use a usb wifi stick, which may require more help. If it's even possible, since, I'm not sure I can install drivers at this point.

working on step 2

Attached Files



#11 waterman74

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Posted 06 January 2013 - 12:24 PM

GSmart info........



smartctl 5.41 2011-06-09 r3365 [i686-w64-mingw32-xp-sp3] (sf-win32-5.41-1)
Copyright © 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model: SAMSUNG HM121HC
Serial Number: S12SJD0PC08530
LU WWN Device Id: 5 0f0000 000308530
Firmware Version: LS100-10
User Capacity: 120,034,123,776 bytes [120 GB]
Sector Size: 512 bytes logical/physical
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 7
ATA Standard is: ATA/ATAPI-7 T13 1532D revision 0
Local Time is: Sun Jan 06 12:00:08 2013 EST
SMART support is: Available - device has SMART capability.
Enabled status cached by OS, trying SMART RETURN STATUS cmd.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 32) The self-test routine was interrupted
by the host with a hard or soft reset.
Total time to complete Offline
data collection: ( 38) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 38) minutes.
SCT capabilities: (0x003f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 100 051 Pre-fail Always - 831
3 Spin_Up_Time 0x0007 252 252 025 Pre-fail Always - 2187
4 Start_Stop_Count 0x0032 098 098 000 Old_age Always - 2274
5 Reallocated_Sector_Ct 0x0033 252 252 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000e 252 252 051 Old_age Always - 0
8 Seek_Time_Performance 0x0024 252 252 015 Old_age Offline - 0
9 Power_On_Hours 0x0032 057 057 000 Old_age Always - 22221
10 Spin_Retry_Count 0x0032 252 252 051 Old_age Always - 0
12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 1170
191 G-Sense_Error_Rate 0x0032 095 095 000 Old_age Always - 54244
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 81
194 Temperature_Celsius 0x0022 133 079 000 Old_age Always - 35 (Min/Max 10/53)
195 Hardware_ECC_Recovered 0x001a 001 001 000 Old_age Always - 107428
196 Reallocated_Event_Count 0x0032 252 252 000 Old_age Always - 0
197 Current_Pending_Sector 0x0012 252 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 252 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0036 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x000a 100 100 000 Old_age Always - 0
201 Soft_Read_Error_Rate 0x0032 252 252 000 Old_age Always - 0
223 Load_Retry_Count 0x0032 002 002 000 Old_age Always - 99999
225 Load_Cycle_Count 0x0032 043 043 000 Old_age Always - 579777

SMART Error Log Version: 1
ATA Error Count: 14 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 14 occurred at disk power-on lifetime: 5907 hours (246 days + 3 hours)
When the command that caused the error occurred, the device was in an unknown state.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 40 2f d9 e2 e1 Error: UNC 64 sectors at LBA = 0x01e2d92f = 31643951

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 40 2f d9 e2 e1 00 09:44:17.250 READ DMA
ca 00 38 0f da 1a e0 00 09:44:16.062 WRITE DMA
c8 00 38 47 0c b8 e1 00 09:44:16.062 READ DMA
ca 00 38 d7 d9 1a e0 00 09:44:16.062 WRITE DMA
c8 00 38 0f 0c b8 e1 00 09:44:16.062 READ DMA

Error 13 occurred at disk power-on lifetime: 5900 hours (245 days + 20 hours)
When the command that caused the error occurred, the device was in an unknown state.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 40 2f d9 e2 e1 Error: UNC 64 sectors at LBA = 0x01e2d92f = 31643951

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 d0 40 2f d9 e2 e1 00 02:26:11.062 READ DMA
ca d0 38 47 0c b8 e1 00 02:26:09.687 WRITE DMA
c8 d0 38 f7 d8 e2 e1 00 02:26:09.687 READ DMA
ca d0 38 0f 0c b8 e1 00 02:26:09.687 WRITE DMA
c8 d0 38 bf d8 e2 e1 00 02:26:09.687 READ DMA

Error 12 occurred at disk power-on lifetime: 1913 hours (79 days + 17 hours)
When the command that caused the error occurred, the device was in an unknown state.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 17 f0 65 c0 e1 Error: UNC at LBA = 0x01c065f0 = 29386224

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c4 da 17 f0 65 c0 e1 00 00:00:23.187 READ MULTIPLE

Error 11 occurred at disk power-on lifetime: 1913 hours (79 days + 17 hours)
When the command that caused the error occurred, the device was in an unknown state.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 17 f0 65 c0 e1 Error: UNC at LBA = 0x01c065f0 = 29386224

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c4 da 17 f0 65 c0 e1 00 00:00:22.000 READ MULTIPLE

Error 10 occurred at disk power-on lifetime: 1913 hours (79 days + 17 hours)
When the command that caused the error occurred, the device was in an unknown state.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 17 f0 65 c0 e1 Error: UNC at LBA = 0x01c065f0 = 29386224

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c4 da 17 f0 65 c0 e1 00 00:00:21.500 READ MULTIPLE

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 22129 -

Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Interrupted [00% left] (0-65535)
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

MiniToolBox....


MiniToolBox by Farbar Version: 25-11-2012
Ran by stacey (administrator) on 06-01-2013 at 12:05:51
Running from "H:\"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Network
***************************************************************************

=========================== Installed Programs ============================

Adobe AIR (Version: 1.5.3.9120)
Adobe Flash Player 10 ActiveX (Version: 10.0.22.87)
Adobe Flash Player 11 Plugin (Version: 11.5.502.110)
Adobe Reader 8.3.1 (Version: 8.3.1)
Agere Systems AC'97 Modem
Analysis Lotto version 3.5
Apple Mobile Device Support (Version: 2.1.2.7)
Apple Software Update (Version: 2.1.1.116)
Ares 2.1.1 (Version: 2.1.1-Build#3035)
ArtistScope Plugin IE (Version: 4.2.0.3)
ASPCA TriMini Reminder by We-Care.com v5.0.5.1 (Version: 5.0.5.1)
ATI - Software Uninstall Utility (Version: 6.14.10.1007)
ATI Control Panel (Version: 6.14.10.5079)
ATI Display Driver (Version: 7.98-040120a-014371C)
Audacity 1.2.6
Avira Free Antivirus (Version: 13.0.0.2890)
Belarc Advisor 7.2
Best-Charts v4.88
BlackArmor Backup (Version: 12.1.9768)
Bonjour (Version: 1.0.105)
Broadcom 802.11 Control Panel
Broadcom 802.11 Driver
CCleaner (Version: 3.23)
Cisco Connect (Version: 1.4.12005.2)
COMODO Internet Security (Version: 4.1.19277.920)
Critical Update for Windows Media Player 11 (KB959772)
CrystalDiskInfo 4.1.4 (Version: 4.1.4)
DivX Codec (Version: 6.8.5)
DivX Converter (Version: 6.6.1)
DivX Player (Version: 6.8.2)
DivX Web Player (Version: 1.4.0)
Dolphin Futures XPS Viewer version 1.1.0 (Version: 1.1.0)
DriveImage XML (Version: 1.21)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
E-View
EasyCleaner (Version: 2.0.6.380)
EasyTether (Version: 1.1.13)
EVEREST Home Edition v2.20 (Version: 2.20)
FormatFactory 2.10 (Version: 2.10)
Futuremark SystemInfo (Version: 3.20.3.1)
Game Booster 3 (Version: 3.1)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.123)
Google Updater (Version: 2.4.2432.1652)
GSmartControl (Version: 0.8.6)
GTK2-Runtime (Version: 2.16.6-2010-05-12-ash)
Hide Programs 1.0
HijackThis 2.0.2 (Version: 2.0.2)
HSH Home Buyer's Calculator Suite, 2.2.05 (Version: 2.2.05)
HTC Driver Installer (Version: 3.0.0.007)
ImgBurn (Version: 2.5.0.0)
Intel® PROSet (Version: 6.06.1000)
Irrigation System Design Calculator
iTunes (Version: 8.0.2.20)
Java 2 Runtime Environment, SE v1.4.2 (Version: 1.4.2)
Java 7 Update 7 (Version: 7.0.70)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 32 (Version: 6.0.320)
Java™ 6 Update 5 (Version: 1.6.0.50)
JavaFX 2.1.0 (Version: 2.1.0)
Junk Mail filter update (Version: 14.0.8089.726)
Learning Lodge Navigator
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Lotto Pro
Lotto Sorcerer 6.34 (Version: 6.34)
Lotto Sorcerer 7.01 (Version: 7.01)
Madscan (Version: 3.1.3.7)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Maxtor Manager (Version: 4.02.0303)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft National Language Support Downlevel APIs
Microsoft Office Excel Viewer 2003 (Version: 11.0.8173.0)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office XP Media Content (Version: 10.0.2619.0)
Microsoft Office XP Professional (Version: 10.0.6626.0)
Microsoft Publisher 2002 (Version: 10.0.6626.0)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
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Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WinUsb 1.0
Mozilla Firefox 17.0.1 (x86 en-US) (Version: 17.0.1)
Mozilla Maintenance Service (Version: 17.0.1)
Mr Smooth v1.0
MrSmooth (Version: 1.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
MyDefrag v4.3.1 (Version: 4.0.0.0)
NETGEAR RangeMax™ Wireless USB 2.0 Adapter WPN111 (Version: 1.0.0)
Offshore Hunter
PE Builder 3.1.10a
PhotoFiltre
Picasa 2 (Version: 2.0)
Quicken 2003 New User Edition (Version: 12.00.0000)
QuickTime (Version: 7.60.92.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek RTL8139/810x Fast Ethernet NIC Driver Setup
RealUpgrade 1.1 (Version: 1.1.0)
RegAlyzer (Version: 1.6.2.16)
Rhapsody Player Engine (Version: 1.1.0)
RoadRunner (Version: 3.0)
RocketFM (Version: 1.00.0004)
RunAlyzer (Version: 0.7.3.13)
SAMSUNG USB Driver for Mobile Phones (Version: 1.4.6.0)
Segoe UI (Version: 14.0.4327.805)
Ship Simulator 2006
Sony Sound Forge 8.0 (Version: 8.0.53)
SoundMAX (Version: 5.12.01.3620)
Sprint Desktop Sync (Version: 2.00.0000)
Spybot - Search & Destroy (Version: 1.6.2)
Synaptics Pointing Device Driver (Version: 7.13.0.1)
System Requirements Lab for Intel (Version: 4.5.11.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB968220) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
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Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
USIM Editor 1.0.25.0
VTech Download Agent Library (Version: 1.00.0000)
Weather Exchange (Version: 1.0.17)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8064.0206)
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Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
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Windows XP Service Pack 3 (Version: 20080414.031525)
Yoga (Version: 3.6)

**** End of log ****


#12 AustrAlien

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Posted 07 January 2013 - 09:36 PM

Firstly, although the hard drive is aging and has clocked up a lot of hours, it appears unlikely to be a contributing factor to your issues. The attributes that give me cause for concern:
191 G-Sense_Error_Rate 0x0032 095 095 000 Old_age Always - 54244
195 Hardware_ECC_Recovered 0x001a 001 001 000 Old_age Always - 107428
Reference: http://en.wikipedia.org/wiki/S.M.A.R.T.

Secondly, from your list of "Installed Programs", I see you have 3 antivirus applications installed, and this could well be causing a problem. Having more than one antivirus application installed and running is a bad move: It will not only reduce the level of overall security, but also cause Windows system problems such as the STOP: 0x0000007E (C0000005, , , ) you have reported seeing.
Avira Free Antivirus (Version: 13.0.0.2890)
COMODO Internet Security (Version: 4.1.19277.920)
Microsoft Security Essentials (Version: 4.1.522.0)

As for the remainder of the data you attempted to collect, it is either corrupt or missing ... which is a setback. I don't know what may have caused that.

It seems quite possible, given your description of the problems that you are having, that malware is involved.

One obvious solution is a fresh clean installation of Windows.
  • It may give you the best result in the long term.
  • Have you seriously considered that option?
Otherwise, I am not sure of the best way to proceed from here. However, if you wish to continue, let's try having a look at the autoruns output (which I did not get earlier) and perhaps we can stop a problem item from starting up and get Windows back to being able to start normally again at least.

In my fist post, the instructions provided called for downloading autoruns.exe to the "My Documents" folder. When you ran the jcgriff2 application it was also supposed to run autoruns and provide the output .... but that didn't happen.
  • Note: If you cannot transfer autoruns to the computer (and that's another puzzle) from the flashdrive, you can try running it from the flashdrive, but I don't know if that will work successfully. Given what has happened previously, I have to suspect that it will not be successful.
I would like you now to run autoruns.exe and provide me with the output:
  • Double-click on autoruns.exe to run the application.
    Please be patient: It may take a little time to complete scanning of the system.
  • When scanning is complete, on the main menu at the top, go to File > Save.
  • Choose to Save the file to your Desktop, with the default name of AutoRuns.
    The default file type will be Autoruns Data (.arn)
  • Close autoruns.
At the Desktop, zip up the Autoruns.arn file and attach to your reply:
  • Right-click on the AutoRuns.arn file > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Desktop).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.
:exclame: Note: The BC forums will allow a total attachment size of only 512 kb and what you need to attach may exceed this limit. In that case, please upload the zip file to a file sharing website of your choice and post a link to it in this thread so that we can access your uploaded zip file.

Edited by AustrAlien, 07 January 2013 - 09:45 PM.

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#13 waterman74

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Posted 07 January 2013 - 10:50 PM

The info from autoruns.....

Attached Files



#14 AustrAlien

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Posted 07 January 2013 - 11:25 PM

Note: Disable or stop an item loading each time you start the computer by removing the checkmark (UN-checking) the small box beside the item on the far left of the screen.

Run autoruns, and by default it will display all startup items on the "Everything" tab.
  • Look at the column headed Publisher.
  • Scroll down the column and disable all items belonging to:
    • Avira Operations GmbH & Co. KG
    • COMODO Internet Security
    • Malwarebytes Corporation
  • Close/exit autoruns.
Shut down the computer and wait 30 seconds.
Start the computer and allow Windows to attempt to load normally.
What happens?

Edited by AustrAlien, 07 January 2013 - 11:41 PM.

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#15 waterman74

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Posted 08 January 2013 - 12:34 AM

OK sir, fantastic! That worked... sort of... I was able to boot into normal mode. Windows asked me to register windows within 3 days since the hardware has changed significantly, I click yes, then no desktop icons again ( which was my original problem) and no taskbar, I also cannot open task manager, so I really can't do anything....any ideas?




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