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Help - Can't boot, can't recover with Recovery console


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#1 bartmas1

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Posted 03 January 2013 - 02:14 PM

Hi,
Need some help.
Turned on computer and no boot.
Message:No disk...
On loading Windows XP disk and typing "R" it gives the following at the C:>
The specified drive is not valid or there is no disk in the drive.

Ran Seagate tools on the drive as well as Bios disk test and it appears to be ok.
I did not try the FIXBoot or FIXMBR commands yet. DIR does not return anything.
It's like there is no Windows installation on the drive or directory structure.
Drive is ST3500630AS
500gb

Any thoughts?

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#2 bartmas1

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Posted 03 January 2013 - 02:51 PM

Additional information:
On Boot the message is:
Non-System disk or disk error, replace and strike any key when ready.

#3 dc3

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Posted 03 January 2013 - 03:40 PM

Does the hdd show up in the Disk Management?

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#4 AustrAlien

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Posted 03 January 2013 - 03:46 PM

Do you have any idea what may have caused the problem?
  • What was happening on the system immediately prior to the problem arising?
  • Were there any changes to hardware or software or system configuration?
  • Were you aware of any malware infection on the system?
Let's see what we can find out about the situation ...

:step1: On a working computer, please download the latest version of PartedMagic:
Write (in the appropriate manner) the downloaded .iso file to either CD or USB/flashdrive:
Boot the problematic computer from the PartedMagic CD or flashdrive:
  • At the first menu with Default settings (Runs from RAM) selected, press <ENTER>.
    Be patient while PartedMagic loads into memory, and then displays its Desktop.
Success? Let me know if you can successfully boot to the Desktop of PartedMagic, and whether you are using a bootable CD or a flashdrive.

Posted Image
The Desktop of PartedMagic (version 2012-08-09)

:step2: If you have important personal files on the system that you would like to retrieve/backup elsewhere ...

At the PartedMagic Desktop:
  • Double-click the File Manager icon on the Desktop.
  • In the window that opens, you will see listed the partitions of the hard drive (sda1, sda2 etc).
  • Locate the partition from which you wish to copy files.
  • Copy your files to another device (flashdrive, internal or external hard drive).
    Let me know of any problem you encounter and the detail of any error messages that you see.
[/list]The easiest way to go about copying data is to open two separate windows (using File Manager):
  • One window displays the folders/files that you intend to copy (the source).
  • The second window displays the location that you intend to save the folders/files (the destination).
Arrange (drag) the windows so that they are both visible (wholly or partially) on-screen at the same time.
  • Then, simply drag-and-drop folders/files from one window to the other.
    Note: Multiple folders/files can be selected to be copied at the same time.
  • Use the <Shift> to select multiple consecutive/adjacent items with the mouse.
  • Use the <Ctrl> key to select multiple separate items with the mouse.

:step3: Let's have a look at the condition of the hard drive ...

At the PartedMagic Desktop:
  • Double-click the Disk Health icon on the Desktop.
  • In the GSmartControl window that opens, double-click on the device that represents the hard drive.
  • In the Device Information window that opens, click View Output.
    A Smartctl Output window will open.
  • Right-click in the text output > Select All.
  • Right-click in the selected area > Copy.
In the next step you will paste this text into your topic reply.
At the PartedMagic Desktop:
  • Double-click on the Firefox icon to open the Firefox browser window.
  • Enter the BC forums address www.bleepingcomputer.com/forums in the address box and press <ENTER>.
  • Sign in to the forums and locate your topic.
  • Paste the text from the Smartctl Output window in a reply to your topic.

    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved.
  • Firstly, click on the "Insert code snippet" button Posted Image
  • You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
  • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

:step4: At the PartedMagic Desktop, open a terminal window:
  • Locate the black screen/monitor icon (ROXTerm) along the bar at the bottom of the Desktop screen (third icon from the left-side edge).
  • Click on the ROXTerm icon to open a terminal window and at the prompt, type:

    fdisk -l

    Note: There is a space between "fdisk" and "-l".
    That is a lower case L as in Llama and not a ONE.

  • ... and press <ENTER>.
  • Drag your mouse over the output to select it all.
  • Right-click somewhere in the area selected > Copy
  • Paste the output of fdisk -l in your reply.

:step5: Let's have a look at the MBR (Master Boot Record) ...

At the PartedMagic Desktop, open a terminal window:
  • Click on the ROXTerm icon to open a terminal window and at the prompt, type:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Note: Leave a space between the following:
  • dd ... the executable application used to create the backup
  • if=/dev/sda ... the device the backup is created from (the hard drive when only one HDD exists)
  • of=mbr.bin ... the backup file to create - note the lack of a path - it will be created in the directory currently open in the Terminal
  • bs=512 ... the number of bytes in the backup
  • count=1 ... says to backup just 1 sector
  • It is extremely important that the if and of statements are correctly entered.
[*]... and press the <ENTER> key.
A file named mbr.bin will be saved to the system in the "root" directory.
Note: This file is saved in memory only and will no longer exist when PartedMagic is shut down.
[/list]At the PartedMagic Desktop, double-click the File Manager icon (on Desktop):
  • A new window will open.
  • In the "root" directory you will see the file that you just created called mbr.bin.
  • Right-click on the mbr.bin file > New > Archive.
  • Under "Archive Format", choose the format .zip from the drop-down menu.
  • Click Save.
  • You should now see the zipped file, mbr.bin.zip in the root directory along with mbr.bin.
Please attach the mbr.bin.zip file to a reply to this topic.

Edited by AustrAlien, 03 January 2013 - 03:47 PM.

AustrAlien
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#5 bartmas1

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Posted 04 January 2013 - 08:58 AM

Hi,
Thanks for your quick response!
The disk does show up in Disk Management


I downloaded and booted from the partedmagic boot disk created from the latest download.
I received the non PGE CPU error.

Reading the partedmagic forums it looks like an earlier version will work. So I started downloading v 2012_07_13.
Will that version work?

Thanks

#6 AustrAlien

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Posted 04 January 2013 - 02:35 PM

Now, I am thoroughly discombobulated! :scratchhead:

I was under the impression that you could not boot from the hard drive to load Windows:
  • How are you able to use Windows Disk Management to see the hard drive???
If you can start Windows ... don't bother with PartedMagic.
AustrAlien
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#7 bartmas1

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Posted 04 January 2013 - 02:53 PM

Im sorry, guess I misread that question.
I thought the other poster meant from the BIOS, not Windows, since I can't boot.
The disk does appear in Setup and passed the Bios disk test available.
I also ran the bootable seagate tools and the disk seemed okay.

I'm burning the cd with the 2012_7_13 version of partedMagic

#8 AustrAlien

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Posted 04 January 2013 - 03:02 PM

Ahhhh ..... thank you.

It appears that PartedMagic is not compatible with your system. Let me know of your success or otherwise with the earlier version. If necessary I will attempt to devise another plan of approach.
AustrAlien
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#9 bartmas1

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Posted 06 January 2013 - 05:18 PM

Using File Manager we were not able to mount the disk or read anything.
Tried to mount - got error:
udevil: error: unable to determine device fstype - specify with -t
Now running extended test through partedmagic. Will send results.

Below is output from Disk Health:
smartctl 5.43 2012-06-30 r3573 [i686-linux-3.4.4-pmagic] (local build)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.10
Device Model: ST3500630AS
Serial Number: 5QG0QDK8
Firmware Version: 3.AAE
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 7
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Sun Jan 6 21:51:10 2013 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 25) The self-test routine was aborted by
the host.
Total time to complete Offline
data collection: ( 430) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 163) minutes.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 114 084 006 Pre-fail Always - 61644477
3 Spin_Up_Time 0x0003 097 092 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 237
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 089 060 030 Pre-fail Always - 916233213
9 Power_On_Hours 0x0032 079 079 000 Old_age Always - 18481
10 Spin_Retry_Count 0x0013 100 091 097 Pre-fail Always In_the_past 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 272
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 061 051 045 Old_age Always - 39 (Min/Max 34/39)
194 Temperature_Celsius 0x0022 039 049 000 Old_age Always - 39 (0 18 0 0 0)
195 Hardware_ECC_Recovered 0x001a 074 054 000 Old_age Always - 207413457
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0000 100 253 000 Old_age Offline - 0
202 Data_Address_Mark_Errs 0x0032 100 253 000 Old_age Always - 0

SMART Error Log Version: 1
ATA Error Count: 1
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 1 occurred at disk power-on lifetime: 16 hours (0 days + 16 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 00 46 00 00 40 Error: ICRC, ABRT at LBA = 0x00000046 = 70

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 03 08 3f 00 00 40 00 00:00:11.316 READ DMA EXT
ec 03 00 00 00 00 40 00 00:00:11.294 IDENTIFY DEVICE
ec 03 00 00 00 00 40 00 00:00:11.273 IDENTIFY DEVICE
ec 03 00 00 00 00 40 00 00:00:11.251 IDENTIFY DEVICE
ec 03 00 00 00 00 40 00 00:00:11.230 IDENTIFY DEVICE

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Aborted by host 90% 18480 -
# 2 Short offline Completed without error 00% 18480 -
# 3 Extended offline Completed without error 00% 18477 -
# 4 Short offline Completed without error 00% 18475 -
# 5 Extended offline Completed without error 00% 18473 -
# 6 Short offline Completed without error 00% 18472 -
# 7 Short offline Aborted by host 90% 18480 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
smartctl 5.43 2012-06-30 r3573 [i686-linux-3.4.4-pmagic] (local build)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.10
Device Model:     ST3500630AS
Serial Number:    5QG0QDK8
Firmware Version: 3.AAE
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   7
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Sun Jan  6 21:51:10 2013 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (  25)	The self-test routine was aborted by
					the host.
Total time to complete Offline 
data collection: 		(  430) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 ( 163) minutes.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   114   084   006    Pre-fail  Always       -       61644477
  3 Spin_Up_Time            0x0003   097   092   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       237
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   089   060   030    Pre-fail  Always       -       916233213
  9 Power_On_Hours          0x0032   079   079   000    Old_age   Always       -       18481
 10 Spin_Retry_Count        0x0013   100   091   097    Pre-fail  Always   In_the_past 0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       272
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   061   051   045    Old_age   Always       -       39 (Min/Max 34/39)
194 Temperature_Celsius     0x0022   039   049   000    Old_age   Always       -       39 (0 18 0 0 0)
195 Hardware_ECC_Recovered  0x001a   074   054   000    Old_age   Always       -       207413457
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0000   100   253   000    Old_age   Offline      -       0
202 Data_Address_Mark_Errs  0x0032   100   253   000    Old_age   Always       -       0

SMART Error Log Version: 1
ATA Error Count: 1
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 1 occurred at disk power-on lifetime: 16 hours (0 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  84 51 00 46 00 00 40  Error: ICRC, ABRT at LBA = 0x00000046 = 70

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 03 08 3f 00 00 40 00      00:00:11.316  READ DMA EXT
  ec 03 00 00 00 00 40 00      00:00:11.294  IDENTIFY DEVICE
  ec 03 00 00 00 00 40 00      00:00:11.273  IDENTIFY DEVICE
  ec 03 00 00 00 00 40 00      00:00:11.251  IDENTIFY DEVICE
  ec 03 00 00 00 00 40 00      00:00:11.230  IDENTIFY DEVICE

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Aborted by host               90%     18480         -
# 2  Short offline       Completed without error       00%     18480         -
# 3  Extended offline    Completed without error       00%     18477         -
# 4  Short offline       Completed without error       00%     18475         -
# 5  Extended offline    Completed without error       00%     18473         -
# 6  Short offline       Completed without error       00%     18472         -
# 7  Short offline       Aborted by host               90%     18480         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Welcome - Parted Magic (Linux 3.4.4-pmagic)

root@PartedMagic:~# fdisk l
Welcome to fdisk (util-linux 2.21.1).

Changes will remain in memory only, until you decide to write them.
Be careful before using the write command.

fdisk: unable to open l: No such file or directory
root@PartedMagic:~# 

Attached Files



#10 AustrAlien

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Posted 06 January 2013 - 06:55 PM

Using File Manager we were not able to mount the disk or read anything.

There is a problem with the disk file-system.

The good news: The hard drive appears to be fine! :thumbup2:

:step1: When you ran the "fdisk -l" command, you omitted to enter the "minus sign"/dash in front of the lower case L.
  • Please follow the earlier instructions to run fdisk -l again and post the output.
    Note: Be sure to enter the command exactly as provided.
:step2: Likewise, please repeat the instructions to run the command to produce another mbr.bin file for me.
  • I don't know what might have gone wrong, but the mbr.bin that you attached appears not to be a copy of the first 512 bytes of the hard drive, as it should be.
    Note: Delete the first mbr.bin & mbr.bin.zip files if they still exist before getting a new one.
    Note: Be sure to enter the command exactly as provided.

AustrAlien
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#11 AustrAlien

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Posted 06 January 2013 - 07:11 PM

Do you have any idea what may have caused the problem?

  • What was happening on the system immediately prior to the problem arising?
  • Were there any changes to hardware or software or system configuration?
  • Were you aware of any malware infection on the system?

Please try to provide some answers/information as best you can to my earlier questions.
AustrAlien
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#12 bartmas1

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Posted 06 January 2013 - 07:22 PM

I rerun the commands.
In answer to your questions:
1. There was a power outage. The system was on for days( was left on but idle), the power went out and then when tried to reboot, nothing. Something could have happened before the power went out though that we were unaware of.
2.No changes to hardware or software.
3.Not aware of any malware infection

#13 AustrAlien

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Posted 06 January 2013 - 07:25 PM

I rerun the commands.
In answer to your questions:
1. There was a power outage.
... the power went out and then when tried to reboot, nothing.

Thank you. I feel better knowing that was the likely cause.

I'll await the fdisk -l output and the mbr.bin.

Edited by AustrAlien, 06 January 2013 - 07:27 PM.

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#14 bartmas1

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Posted 06 January 2013 - 09:03 PM

Welcome - Parted Magic (Linux 3.4.4-pmagic)

root@PartedMagic:~# fdisk -l

Disk /dev/sda: 500.1 GB, 500107862016 bytes
255 heads, 63 sectors/track, 60801 cylinders, total 976773168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes

root@PartedMagic:~#

#15 AustrAlien

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Posted 06 January 2013 - 10:00 PM

Are you having a problem getting the mbr.bin created/zipped up/attached?

... please repeat the instructions to run the command to produce another mbr.bin file for me.

  • I don't know what might have gone wrong, but the mbr.bin that you attached appears not to be a copy of the first 512 bytes of the hard drive, as it should be.
    Note: Delete the first mbr.bin & mbr.bin.zip files if they still exist before getting a new one.
    Note: Be sure to enter the command exactly as provided.


Edited by AustrAlien, 08 January 2013 - 05:47 PM.

AustrAlien
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