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Windows 7 doesn't start


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#1 celeste2013

celeste2013

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Posted 01 January 2013 - 11:14 PM

Hi

My laptop is not starting and I try to do a system restore and I keep getting this error message : An unspecified error occurred during system restore. (0x8000ffff).

I try this steps:
Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
•Restart the computer.

•As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.

•Click on Repair your computer menu item.

•Select US as the keyboard language settings, and then click Next.

•Select the operating system you want to repair, and then click Next.

•Select your user account and click Next.

On the System Recovery Options menu you will get the following options:


Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

•Select Command Prompt

•In the command window type in notepad and press Enter.

•The notepad opens. Under File menu select Open.

•Select "Computer" and find your flash drive letter and close the notepad.

•In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.

•The tool will start to run.

•When the tool opens click Yes to disclaimer.

•Press Scan button.

•It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

And here is my log:

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 31-12-2012
Ran by SYSTEM at 01-01-2013 13:14:10
Running from F:\
Windows 7 Home Premium (X86) OS Language: English(US)
The current controlset is ControlSet001

==================== Registry (Whitelisted) ===================

HKLM\...\Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe" [159456 2011-08-05] (Microsoft Corporation)
HKLM\...\Run: [Communicator] "C:\Program Files\Microsoft Lync\communicator.exe" /fromrunkey [12105344 2012-09-28] (Microsoft Corporation)
HKLM\...\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe [49208 2011-10-28] (Hewlett-Packard)
HKLM\...\Run: [] [x]
HKU\Admin\...\Run: [] [x]
HKU\Admin\...\Run: [AdobeBridge] [x]
HKU\Admin\...\Run: [VoipCheapCom] "C:\Program Files\VoipCheapCom.com\VoipCheapCom\voipcheapcom.exe" -nosplash -minimized [23788968 2012-10-17] (VoipCheapCom)
HKU\Admin\...\Run: [HP Officejet 6600 (NET)] "C:\Program Files\HP\HP Officejet 6600\Bin\ScanToPCActivationApp.exe" -deviceID "CN23L2G19P05RN:NW" -scfn "HP Officejet 6600 (NET)" -AutoStart 1 [1837672 2012-10-17] (Hewlett-Packard Co.)
HKU\Admin\...\Run: [Google Update] "C:\Users\Admin\AppData\Local\Google\Update\GoogleUpdate.exe" /c [136176 2011-02-07] (Google Inc.)
HKU\Admin\...\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe -update activex [351904 2012-08-19] (Adobe Systems Incorporated)
HKU\Admin2\...\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [39408 2011-02-07] (Google Inc.)
HKLM\...\RunOnce: [*Restore] C:\Windows\system32\rstrui.exe /RUNONCE [262656 2010-11-20] (Microsoft Corporation)
Tcpip\Parameters: [DhcpNameServer] 192.168.0.1
AppInit_DLLs: protector.dll
Tcpip\..\Interfaces\{E09C1DDB-0852-42E6-BDEA-5A12567000D5}: [NameServer]208.122.23.22,208.122.23.23
Startup: C:\Users\Admin\Start Menu\Programs\Startup\Monitor Ink Alerts - HP Officejet 6600 (Network).lnk
ShortcutTarget: Monitor Ink Alerts - HP Officejet 6600 (Network).lnk -> C:\Windows\System32\RunDll32.exe (Microsoft Corporation)
Startup: C:\Users\All Users\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk
ShortcutTarget: McAfee Security Scan Plus.lnk -> C:\Program Files\McAfee Security Scan\3.0.207\SSScheduler.exe (McAfee, Inc.)

==================== Services (Whitelisted) ===================

4 bProtector; C:\ProgramData\bProtector\bProtect.exe [803328 2011-12-04] (bProtector)
2 EventSystem; C:\Windows\System32\svchost.exe -k LocalService [20992 2009-07-13] (Microsoft Corporation)
4 IBUpdaterService; "C:\ProgramData\IBUpdaterService\ibsvc.exe" /SERVICE [397848 2012-05-01] ()
4 lxdeCATSCustConnectService; C:\Windows\system32\spool\DRIVERS\W32X86\3\\lxdeserv.exe [99248 2007-05-29] (Lexmark International, Inc.)
4 lxde_device; C:\Windows\system32\lxdecoms.exe -service [598696 2007-12-07] ( )
3 McComponentHostService; "C:\Program Files\McAfee Security Scan\3.0.207\McCHSvc.exe" [237008 2011-06-17] (McAfee, Inc.)
4 RogersSelfHelpService; C:\Program Files\Rogers\SelfHealing\RogersSelfHelpService.exe [139264 2010-06-03] (Rogers Cable Communications)
4 RogersUpdateManager; C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe [163840 2010-06-03] (Rogers Cable Communications)
3 SensrSvc; C:\Windows\System32\svchost.exe -k LocalServiceAndNoImpersonation [20992 2009-07-13] (Microsoft Corporation)
4 ServicepointService; "C:\Program Files\Rogers Online Protection\Rogers Servicepoint Agent\ServicepointService.exe" [689464 2011-01-04] (Radialpoint Inc.)
4 Skype C2C Service; "C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe" [3048136 2012-05-30] (Skype Technologies S.A.)
4 McAfee SiteAdvisor Service; c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe [x]
2 MsMpSvc; "c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe" [x]
3 NisSrv; "c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe" [x]
3 STSService; "C:\Program Files\AllMusicConverter Media Suite\STSService.exe" [x]

==================== Drivers (Whitelisted) ====================

3 LTXMD_VAC; C:\Windows\System32\drivers\lmvac.sys [19456 2011-01-19] (Windows ® Win 7 DDK provider)
1 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [165648 2011-04-18] (Microsoft Corporation)
3 MpNWMon; C:\Windows\System32\DRIVERS\MpNWMon.sys [43392 2011-04-18] (Microsoft Corporation)
3 MusCAudio; C:\Windows\System32\drivers\MusCAudio.sys [23608 2011-01-17] (Windows ® Codename Longhorn DDK provider)

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2013-01-01 13:13 - 2013-01-01 13:13 - 00000000 ____D C:\FRST
2012-12-31 21:39 - 2013-01-01 05:36 - 00000000 __SHD C:\found.003
2012-12-25 06:36 - 2012-12-25 06:36 - 00001085 ____A C:\Users\Admin\Downloads\Documents - Shortcut.download
2012-12-25 06:18 - 2013-01-01 05:36 - 00000000 ___RD C:\Users\Admin\SkyDrive
2012-12-25 06:17 - 2012-12-25 06:17 - 00000000 ____D C:\Users\All Users\Microsoft SkyDrive
2012-12-14 16:09 - 2013-01-01 05:36 - 00000000 ___RD C:\Users\Admin\Dropbox
2012-12-14 16:03 - 2013-01-01 05:36 - 00000000 ____D C:\Users\Admin\AppData\Roaming\Dropbox
2012-12-14 05:08 - 2012-12-14 05:09 - 00175616 ____A C:\Users\Admin\Downloads\AMB (3).xls
2012-12-13 04:32 - 2012-12-13 04:32 - 00166400 ____A C:\Users\Admin\Downloads\AMB (2).xls
2012-12-12 21:02 - 2012-12-12 21:02 - 00609168 ____A (http://www.vgrabber.com) C:\Users\Admin\Downloads\video_downloader (2).exe
2012-12-10 06:22 - 2012-12-10 06:22 - 00000000 ____D C:\Program Files\Common Files\Skype

==================== One Month Modified Files and Folders ========

2013-01-01 13:13 - 2013-01-01 13:13 - 00000000 ____D C:\FRST
2013-01-01 12:20 - 2012-08-28 16:00 - 00000000 ____D C:\users\Admin2
2013-01-01 12:20 - 2011-11-19 18:08 - 00000000 ____D C:\Users\All Users\McAfee Security Scan
2013-01-01 12:20 - 2010-12-22 13:44 - 00000000 ____D C:\users\Admin
2013-01-01 12:20 - 2009-07-13 18:37 - 00000000 __RHD C:\Users\Public\Libraries
2013-01-01 12:20 - 2009-07-13 18:37 - 00000000 ___RD C:\users\Public
2013-01-01 12:20 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\wfp
2013-01-01 12:20 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\DriverStore
2013-01-01 12:20 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\registration
2013-01-01 12:19 - 2011-04-30 18:51 - 00000000 ____D C:\Users\Admin\AppData\Roaming\Skype
2013-01-01 05:36 - 2012-12-31 21:39 - 00000000 __SHD C:\found.003
2013-01-01 05:36 - 2012-12-25 06:18 - 00000000 ___RD C:\Users\Admin\SkyDrive
2013-01-01 05:36 - 2012-12-14 16:09 - 00000000 ___RD C:\Users\Admin\Dropbox
2013-01-01 05:36 - 2012-12-14 16:03 - 00000000 ____D C:\Users\Admin\AppData\Roaming\Dropbox
2012-12-31 21:31 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\LogFiles
2012-12-25 06:36 - 2012-12-25 06:36 - 00001085 ____A C:\Users\Admin\Downloads\Documents - Shortcut.download
2012-12-25 06:17 - 2012-12-25 06:17 - 00000000 ____D C:\Users\All Users\Microsoft SkyDrive
2012-12-24 02:05 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\LiveKernelReports
2012-12-14 05:09 - 2012-12-14 05:08 - 00175616 ____A C:\Users\Admin\Downloads\AMB (3).xls
2012-12-13 04:32 - 2012-12-13 04:32 - 00166400 ____A C:\Users\Admin\Downloads\AMB (2).xls
2012-12-13 04:11 - 2010-12-22 12:55 - 01774993 ____A C:\Windows\WindowsUpdate.log
2012-12-13 04:06 - 2011-04-15 18:10 - 00000908 ____A C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-761897583-1351798069-1502050683-1001UA.job
2012-12-12 21:02 - 2012-12-12 21:02 - 00609168 ____A (http://www.vgrabber.com) C:\Users\Admin\Downloads\video_downloader (2).exe
2012-12-12 16:07 - 2011-04-15 18:12 - 00002483 ____A C:\Users\Admin\Desktop\Google Chrome.lnk
2012-12-11 05:13 - 2011-04-15 18:10 - 00000856 ____A C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-761897583-1351798069-1502050683-1001Core.job
2012-12-10 06:22 - 2012-12-10 06:22 - 00000000 ____D C:\Program Files\Common Files\Skype
2012-12-10 06:22 - 2012-02-27 05:46 - 00002503 ____A C:\Users\Public\Desktop\Skype.lnk
2012-12-10 06:22 - 2011-04-30 18:50 - 00000000 ___RD C:\Program Files\Skype
2012-12-10 06:22 - 2011-04-30 18:50 - 00000000 ____D C:\Users\All Users\Skype
2012-12-07 19:45 - 2010-12-22 13:02 - 00729688 ____A C:\Windows\System32\PerfStringBackup.INI
2012-12-07 19:44 - 2011-11-15 05:42 - 00066286 ____A C:\Windows\setupact.log
2012-12-07 19:42 - 2012-11-23 07:06 - 00000000 ____D C:\Users\Admin\AppData\Roaming\HpUpdate


==================== Known DLLs (Whitelisted) =================


==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================

Restore point made on: 2012-12-13 04:12:48
Restore point made on: 2012-12-14 00:57:42
Restore point made on: 2012-12-15 01:39:14
Restore point made on: 2012-12-16 05:16:58
Restore point made on: 2012-12-17 05:00:21
Restore point made on: 2012-12-18 04:31:13
Restore point made on: 2012-12-19 06:06:56
Restore point made on: 2012-12-20 00:40:23
Restore point made on: 2012-12-21 02:33:19
Restore point made on: 2012-12-22 04:22:41
Restore point made on: 2012-12-23 04:46:37
Restore point made on: 2012-12-24 02:06:49
Restore point made on: 2012-12-25 05:07:58
Restore point made on: 2012-12-26 02:31:02
Restore point made on: 2012-12-27 04:53:07
Restore point made on: 2012-12-28 11:31:34
Restore point made on: 2012-12-30 08:11:53
Restore point made on: 2012-12-31 15:08:20

==================== Memory info ===========================

Percentage of memory in use: 20%
Total physical RAM: 2038.44 MB
Available physical RAM: 1628.91 MB
Total Pagefile: 2038.44 MB
Available Pagefile: 1630.3 MB
Total Virtual: 2047.88 MB
Available Virtual: 1961.95 MB

==================== Partitions =============================

1 Drive c: () (Fixed) (Total:148.95 GB) (Free:87.83 GB) NTFS
3 Drive f: () (Removable) (Total:0.94 GB) (Free:0.94 GB) FAT
4 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
5 Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.04 GB) NTFS ==>[System with boot components (obtained from reading drive)]

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 149 GB 0 B
Disk 1 Online 961 MB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 100 MB 1024 KB
Partition 2 Primary 148 GB 101 MB

=========================================================

Disk: 0
Partition 1
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 Y System Rese NTFS Partition 100 MB Healthy

=========================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 C NTFS Partition 148 GB Healthy

=========================================================

Partitions of Disk 1:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 960 MB 16 KB

=========================================================

Disk: 1
Partition 1
Type : 06
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 F FAT Removable 960 MB Healthy

=========================================================

Last Boot: 2011-12-31 07:50

==================== End Of Log ============================

I would appreciate to get some help here.
PS: It a Dell Inspiron 6500 and the DVD drive is broken.

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#2 jhayz

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Posted 01 January 2013 - 11:25 PM

What particular error or activity when you say laptop is not booting up? Did you get infected prior?

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#3 celeste2013

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Posted 02 January 2013 - 04:33 AM

When I start the compute, I got this message: Windows failed to start. A recent hardware or software change might be the cause. And it give me 2 options: Launch startup repair and Start windows normally. I try to launch repair and keep receiving this message: Startup repair cannot repair this computer automatically. Details: Startup repair offline, problem signature 01: 6.1.7600.16385, problem signature 04: 21200658, problem signature 05: Autofailover, problem signature 06: 20, problem signature 07: Bad deiver.




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