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HP Pavillion infected


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13 replies to this topic

#1 jmac52

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Posted 01 January 2013 - 07:02 PM

Hi folks,

I have a hp pavillion that had the sirefef ab, i ran win defender off line and now it tries to start-up only to crash dump and keeps trying to restart.

This was the daughters computer and now i am going to fix or bury it.

Any help would be appreciated.

Thank You
Jim

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#2 Broni

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Posted 01 January 2013 - 10:29 PM

ZeroAccess rootkit requires elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 jmac52

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Posted 15 January 2013 - 12:03 PM

I've been away.

Unable to to start the computer. Screen goes to the normal windows start screen then the blue screen of death says preparing for crash dump in x secounds, 10 or so I think and then shuts down and

keeps attempting to restart.

Jim

#4 Broni

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Posted 15 January 2013 - 12:08 PM

Same in safe mode?

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#5 jmac52

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Posted 16 January 2013 - 11:49 AM

Yes, same in safe mode.

#6 Broni

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Posted 16 January 2013 - 07:53 PM

I'll report this topic to appropriate helpers.
Hold on...

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#7 Elise

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Posted 18 January 2013 - 06:23 AM

What version of Windows is this (also important, do you know if it is 32 bit or 64 bit)?

regards, Elise


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#8 jmac52

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Posted 18 January 2013 - 11:13 AM

I am assuming that it is a 32 bit? In safe mode it starts loadding drivers and stops at

windows\system32\drivers\Atipcie64.sys

or maybe it's a 64 bit.

#9 Elise

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Posted 18 January 2013 - 11:16 AM

that may be an indication it is 64 bit. Is this Windows 7?

regards, Elise


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#10 jmac52

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Posted 18 January 2013 - 07:06 PM

Sorry, Yes win7

#11 Elise

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Posted 19 January 2013 - 04:21 AM

Lets first see what BSOD code we're dealing with here.

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image
Please post me the error(s).

regards, Elise


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#12 jmac52

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Posted 19 January 2013 - 11:51 AM

Good morning.

Ok we have "A process or thread crucial to system operation has unexpectedly exited or been terminated"

tech info

***stop:0x000000F4 (0X0000000000000003, 0XFFFFFA8004ABBB30, 0XFFFFFA8004ABBE10, 0XFFFFF80002F00510)

#13 Elise

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Posted 19 January 2013 - 12:11 PM

Lets have a closer look at some common settings.

  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flash drive into the infected PC.
  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html


    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    Select Command Prompt

    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
[/list]

regards, Elise


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#14 Elise

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Posted 16 February 2013 - 06:16 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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