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ntoskrnl.exe causing BSOD


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26 replies to this topic

#1 gbleezy

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Posted 31 December 2012 - 01:01 AM

Hi, need a little help with my PC I built a few years ago. Recently upgraded to Windows 8 64 bit but was also receiving BSOD in Windows 7. I've ran memtest successfully overnight and ran numerous chkdsk/system repair tests which found no errors. PC has froze a few times as well just watching Youtube vids with my video card removed as a test. I've attached two .dmp files if anyone could help me diagnose. Thanks in advance.

Here are a few specs from my PC

- ASUS M4A78T-E AM3 AMD 790GX HDMI ATX AMD Motherboard
- ASUS EN8400GS Silent/P/512M GeForce 8400 GS 512MB 64-bit DDR2 PCI Express 2.0 x16 HDCP Ready Video Card
- AMD Phenom II X4 965 Black Edition Deneb 3.4GHz Socket AM3 125W Quad-Core Processor HDZ965FBGMBOX
- G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory Model F3-10666CL9D-
- Western Digital WD Blue WD3200AAKS 320GB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive

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#2 Artrooks

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Posted 02 January 2013 - 08:34 AM

Hello gbleezy,

I've had a look at the two dump files but they weren't very enlightening, at least to my eyes.

STOP 0x00000139: KERNEL_SECURITY_CHECK_FAILURE
[/list]Old Driver:
ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

If you have either Asus PCProbe and AISuite Utilities installed, please uninstall them, at least until the system is stable.


Network Drivers:
Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller (NDIS6.20)
Realtek RTL8192SU Wireless LAN 802.11n USB 2.0 Network Adapter Driver

Windows 7 had many issues with USB network devices. Not sure about Windows 8 yet. If you are using the USB wireless but have the option to hard wire into the Atheros, you could try it as a test. I would uninstall the Realtek USB temporarily.

BSOD Bug Check Code: For informational purposes only.
Spoiler

Regards,
Brooks



 


#3 gbleezy

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Posted 02 January 2013 - 10:56 PM

Hi Artrooks,

Thanks for the reply. I don't have Asus PCProbe or AISuite Utilities installed but I was able to update the driver. Hopefully this resolves the issue. I first tried uninstalling it but Windows 8 would just restart and show me the error DRIVER_VERIFIER_IOMANAGER_VIOLATION.

Regarding the Network Drivers, I'm currently using a Belkin USB Wireless adapter, not a Realtek. I don't even see the Realtek device in Device Manager.

#4 MDTechService

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Posted 03 January 2013 - 06:49 AM

Chances are the Belkin adapter is using a Realtek module inside. Realtek is huge in the NIC area, just because a device is branded as one thing doesn't mean there isn't something else underneath :)
If I am helping you and I haven't replied to your thread in 3 days, please PM me or bump it

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Check the power cable to the wall first!

#5 Artrooks

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Posted 03 January 2013 - 10:32 AM

MDTechService may be right about the Belkin adapter and Realtec module. The Realtec driver is on your system. Make sure that the Belkin adapter has the latest drivers.

Are you presently running Driver Verifier?
  • To turn Driver Verifier off, type: verifier /reset at the Admin. command prompt, then re-boot the computer.
  • It may also be turned off by running verifier.exe, selecting Delete existing settings, and then restarting the computer.

Please post any new minidumps that occur.

Regards,
Brooks



 


#6 gbleezy

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Posted 03 January 2013 - 08:51 PM

Yup, I checked the Belkin driver and the provider was Realtek from 05/2012. I downloaded a new driver from Belkin and now it shows the provider is Microsoft from 06/2011. I disabled driver verifier as well. Attached is a minidump that occurred before I updated the Belkin driver.

#7 Artrooks

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Posted 04 January 2013 - 11:30 AM

Hello,

Debug session time: Wed Jan 2 22:59:36.446 2013 (UTC - 5:00)
Loading Dump File [C:\Users\Brooks\Downloads\BleepingComputer_BSOD\gbleezy\010313-17986-01\010313-17986-01.dmp
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 0 days 0:18:40.230
Probably caused by : ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+21df )
BugCheck A0, {107, a, fffffa8008dc4be0, 0}
BugCheck Info: INTERNAL_POWER_ERROR (a0)
Bugcheck code 000000a0
Arguments:
Arg1: 0000000000000107, A data mismatch has occurred in the internal hibernation data
structures.
Arg2: 000000000000000a
Arg3: fffffa8008dc4be0, POP_HIBER_CONTEXT
Arg4: 0000000000000000, PO_MEMORY_RANGE_ARRAY
BUGCHECK_STR: 0xA0
FAILURE_BUCKET_ID: 0xA0_nt!_??_::OKHAJAOM::_string_

As you can see, it has to do with power and the hibernation file.
  • Note: Windows 8 doesn't actually "turn off" (shutdown) when you select that option, rather it goes into hibernation. This is why there is a faster start-up with the new operating system. The hibernation file is important to Windows 8.
Let's just see if this was an aberration; a one time occurance before changing power options and hibernation file size.

Regards,
Brooks



 


#8 gbleezy

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Posted 06 January 2013 - 01:49 AM

So far so good, thanks for the help.

#9 Artrooks

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Posted 06 January 2013 - 10:12 AM

Thanks for the update.

Regards,
Brooks



 


#10 gbleezy

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Posted 07 January 2013 - 11:17 PM

Just had another BSOD. First one in 4 days.

#11 gbleezy

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Posted 08 January 2013 - 12:15 AM

And another while running a SuperAntiSpyware scan.

#12 Artrooks

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Posted 08 January 2013 - 11:52 AM

Hello,

One minidump implicated a Windows file, ataport.SYS.

Unable to load image \SystemRoot\System32\drivers\ataport.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ataport.SYS
*** ERROR: Module load completed but symbols could not be loaded for ataport.SYS

but in addition the following showed up:

Unable to load image \SystemRoot\system32\DRIVERS\RTL8192su.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8192su.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8192su.sys
 RTL8192su+0x12e58

RTL8192su.sys - Realtek RTL8192S Wireless USB 2.0 Adapter

RTL8192su RTL8192su.sys Tue May 22 07:26:59 2012

USB Adapter:
Windows 7 had issues with USB wireless adapters. It's possible that Windows 8 might, but I'm not sure. You have already updated the driver. You might periodically look on the manufacturer's site for Windows 8 drivers; however, there is no guarantee that Belkin will update them.



Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xaa952

nvlddmkm.sys - nVidia graphics driver.

nvlddmkm nvlddmkm.sys Fri Nov 30 22:24:02 2012

nVidia Driver:
nVidia has a January 2013 driver release for your graphics card. nVidia Drivers.
  • Auto-Detect.
  • If that doesn't work, enter card specifics and select Windows 8 - x64.


The second minidump was a Kernal Security Check Failure (139). You had one previously.

Has your computer come up "clean" with the virus and malware scans to date? How comfortable are you that there is no deep infection?


BSOD Bug Check Code: For informational purposes only

Spoiler

Regards,
Brooks



 


#13 gbleezy

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Posted 10 January 2013 - 01:13 AM

Okay, I updated the nVidia driver. Windows Defender shows up clean but SuperAntiSpyware always shows tracking cookies. I would say I'm pretty comfortable that there is no deep infection but if you have any other recommendations for me I'm all ears.

#14 Artrooks

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Posted 10 January 2013 - 09:59 AM

Hi gbleezy,

Let's wait and see how it goes after the nVidia update.

Regards,
Brooks



 


#15 gbleezy

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Posted 12 January 2013 - 12:20 PM

These things just won't stop...

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