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Recycler trojan


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3 replies to this topic

#1 Joanne_

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Posted 31 December 2012 - 12:52 AM

Hi,

I hope someone can help, I've been trying to get this off my computer but it just won't leave.

I have AVG on my computer and it constantly started picking up trojans but only when connected to the internet. I would remove them and then about 5 or less minutes later the same ones would come back.

The locations are:

Trojan horse Agent_r.BLB
C:\RECYCLER\S-1-5-21-1189065349-3609164195-3463966678-1006\$8c04a53c82738db77443443c6b8ac410\U\800000cb.@

Found Luhe.Sirefef.A
C:\RECYCLER\S-1-5-21-1189065349-3609164195-3463966678-1006\$8c04a53c82738db77443443c6b8ac410\U\80000000.@

It did this several times until today, again still being found in this same location but then it suddenly changed. It was then in:

Trojan horse Generic25.AAAS
C:\Documents and Settings\Joanne\Local Settings\Application Data\2d33ee50\U\80000000.@

Trojan horse Generic25.AGIZ
C:\Documents and Settings\Joanne\Local Settings\Application Data\2d33ee50\U\800000cb.@

It was only found here once by AVG. But has now reverted back to being found in the original RECYCLER location.

I put Norton on and went through safe mode and did a full scan, it found some things and removed them. I restarted the computer and logged back in to see if Norton had eliminated it and AVG pops up claiming that it has found them again. Norton was also popping up saying that it had found them and resolved them. (I know, I shouldn't have both running at the same time, but I'm too scared that the virus might take over !)

I also ran Microsoft's anti malware (not in safe mode), it found nothing. So I decided to download Malwarebytes and it found the following (not run in safe mode):

Trojan.0Access - File - C:\RECYCLER...
Trojan.0Access - File - C:\RECYCLER...
Spyware.Agent - File - C:\Documents and Settings...
Backdoor.0Access - File - C:\Documents and Settings...
Rootkit.Zeroaccess - File - C:\Documents and Settings...
Backdoor.Agent.Gen - Registry Value - HKCU\SOFTWARE\Microsoft\\Windows NT\... - Value: Winlogonl...

It said it was able to remove them if I restarted the computer immediately. I did that and logged back in. AVG and Norton are still blocking / finding them.

I have tried to follow many instructions on the internet on editing / deleting HKEY items but when I go to look for them there is nothing there !

I have tried to delete the Recycler folder on the C: drive, which I believe is an actual Windows system file, it wouldn't let me, but I think I did manage to delete it's contents. As I have fiddled around with it so much it now doesn't even let me click on the Recycler folder and tells me that access is denied. To be honest, it doesn't bother me, I just want to be able to get rid of the virus.

I also ran Malwarebytes in safe mode and it found nothing. I have also tried to do a system restore to a date before getting the virus but it said it was unable to.

I also tried to see if Windows Firewall is on, but it won't let me, when I click on it the message says:
Due to an unidentified problem, Windows cannot display Windows Firewall settings.

If you could please help me with this it would be very much appreciated !

Thanks.

Joanne.

Edited by Joanne_, 31 December 2012 - 01:03 AM.


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#2 gringo_pr

gringo_pr

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Posted 31 December 2012 - 08:13 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3


    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs

  • In your next post I need the following

  • both reports from DDS
  • report from security check
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

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Posted 03 January 2013 - 12:30 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 06 January 2013 - 06:03 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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