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Internet Connection Issues


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#1 leoliger

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Posted 30 December 2012 - 11:18 PM

I do not know if this belongs into this category or somewhere else as I am kind of new into the trouble shooting business, but I have been trying to fix one computer that is owned by my dad. I went to clean his computer of some of the useless junk with CCleaner and using free anti-virus/trojan/root-kit programs like Malwarebytes and Emsisoft Anti-Malware. Then the next day his computer ran out of battery because he forgot to plug it in while it was still running. That is when the connection issues started. I went through system restore to fix the problem but that didn't help. I went through firewalls and shut off Norton Security for the time to see if the problem arose and that didn't help. I thought it might be a hardware problem so I uninstalled the wireless adapter and had it re-install itself. I have gone to the point of running out of ideas on where the problem might lie.

Some of the symptoms that the computer is experiencing: connected to a wireless modem and the computer sees it no problem. The connection to the internet is fine as I am using a much more powerful computer than my Dad's. But the connection is so slow that it times out. Also, when I was cleaning his computer I uninstalled Google Chrome and replaced it with SRWare Iron. A internet browser with Chrome's source code that make it the same thing, only that this does not track you like Chrome.

The problem may lie with a simple fix, but I cannot figure it out.

Specs:
OS: Windows 7 64-Bit
Brand: HP G42 Notebook PC
Ram: 3GB
Processor: Intel® Celeron® 900@ 2.2GHz 2.19GHz

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#2 jhayz

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Posted 31 December 2012 - 03:26 AM

I uninstalled the wireless adapter and had it re-install itself

Does it mean by Windows generic driver or by the HP support site for the particular model and OS? What HP G42 series model number is it?

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