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Microsoft Security Essentials question


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6 replies to this topic

#1 Waysender

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Posted 30 December 2012 - 08:34 PM

Hello everyone,

I am trying to Enable/Install Microsoft Security Essentials and running into a catch 22. The advice from the MS Forums was to completely uninstall and re-install the software. I have followed instructions on how to do a complete removal before attempting a new install with no luck. Removing registry keys and various installer components ect.

I ran the Security Check Software and it says I have MSE installed but disabled. When I turn on my computer the red security alert pops up and tells me MSE is turned off and recommends turning on ect.

Just thought I'd check on here to see if anyone else has had a similiar issue. Any thoughts on if it is actually installed and I just need to turn it on, if so how? When attempting to install I get error code 0x80070645. This seems to be a very broad error code meaning a number of things (to me atleast).

Any advice or software you think I should run I am open to suggestions.

Thank you.

A. Waysender

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#2 Sightless

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Posted 30 December 2012 - 10:51 PM

Have you tried the directions here?

#3 Waysender

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Posted 31 December 2012 - 10:01 PM

The link you posted says to check for Microsoft AntiMalware items also, I'll give it a try, then run the fix-it install tool. Thanks for the suggestion and Happy New Year as well.

A. Waysender

#4 noknojon

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Posted 01 January 2013 - 04:12 AM

Hi -
When you have M.S.E. installed, try this area of the Settings portion of the program -
Open M.S.E. > Settings > Real Time Protection > Make sure the box is ticked -

Did you visit This Link to follow this M/soft advice
This Is the Download link normally used for MSE installing the program -

Next open Control Panel > Add / Remove and check that you have 3.5 Framework installed on your system. This is required.
Also look to see if Microsoft Security Essentials is installed yet -

If you've had trouble removing the program, see How to manually uninstall Microsoft Security Essentials if you cannot uninstall it by using the "Add or Remove Programs" feature.
Next - Fix it for me
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in the wizard.
Fix this problem



#5 Waysender

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Posted 03 January 2013 - 10:22 PM

I went through my computer again and came across a few leftover AVG items. I'll run the fix it tool again and post results. I double checked the list and my registry is free of the items they say causes the error during installation.
My security center still says that I have MSE but it is turned off/disabled ect. I can't find any remains of it on my computer.

Thank you.

A. Waysender

I ran the Security Check again, the results are as posted.

Results of screen317's Security Check version 0.99.56
Windows XP Service Pack 3 x86
Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 2%
````````````````````End of Log``````````````````````

Edited by Waysender, 03 January 2013 - 10:25 PM.


#6 noknojon

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Posted 04 January 2013 - 09:19 PM

Hi Waysender -
Do you have "Windows Updates" set to automatically download each month ??
This is an important part of keeping your whole system fully updated and for more than just a browser update.

Internet Explorer 7 Out of date! << Means that you should have I.E.8 installed by now, and this may be some of the problem.
Please visit Download Internet Explorer 8 from this linked M/soft site to update your browser.

Finally - Could you please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Directions

Thanking You -


#7 Waysender

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Posted 05 January 2013 - 11:21 PM

I upgraded to IE8, I thought I did a while ago, interesting.

I will run through the help posts from the MS forums one more time to make sure I have not overlooked something.

The speccy snapshot is posted below.

http://speccy.piriform.com/results/FVbsphS28ZkCUPpcUH6rnbw

Edited by Waysender, 05 January 2013 - 11:22 PM.





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